CUSTOMER SATISFACTION INITIATIVE (CSI) SURVEY
April 10, 2008

Contracted by the Mayor and his team, the Rochester Research Group conducted a "Customer Satisfaction Initiative Survey," for the City of Rochester.

Of those interviewed who had had Fire Department contact this year, the following question was asked,

"What grade would you give to the Fire Department in terms of being efficient, professional, and providing exceptional customer service whether in emergency or non-emergency situations?"

Of the "A though F" grade ranking, with (A) being the highest grade, the Rochester Fire Department received a mean grade average of A-. This is the highest grade in the entire survey, and shows that our firefighters are perceived as the City's heroes today!