News Release - Additional Open House Event Scheduled for Prospective Candidates for Jobs at City Emergency Communications Department

City of Rochester

News Release

(Wednesday, Nov. 29, 2017) – Mayor Lovely Warren announced that the City of Rochester Emergency Communications Department is hiring individuals interested in a career in public safety communications and will host a second Open House event for prospective candidates.

The 911 Center Open House will be held from 5 to 7 p.m. on Wednesday, Dec. 13 at the Emergency Communications Center, located at 321 W. Main St.

“Our Emergency Communications Department employs more than 180 emergency communications professionals who answer the call for help more than a million times each year,” said Mayor Warren. “They help us create safer more vibrant neighborhoods. A career at 911 is rewarding in so many ways and I invite anyone who is interested in public safety to attend this open house.”

The deadline to apply for the February 2018 Civil Service entrance exam for Dispatchers and Telecommunicators is Dec. 31.

The Emergency Communications Department is a collaboration between the City and the County of Monroe, with the City responsible for staffing the Department and the County responsible for the building, equipment and other capital needs. Employees in the 911 Center work a rotating four-day on, two-day off schedule and earn competitive wages, an exceptional benefits package and promotional growth opportunities. Employees receive paid holidays, vacation, personal and sick leave and shift differential along with overtime wages paid for hours outside of regularly scheduled shifts. Medical benefits packages are immediately available for individuals or families. College tuition assistance is also available.

“911 Dispatchers and Telecommunicators are often thought of as the very first, first responder and can have a great impact on our community,” said John M. Merklinger, Director of the City of Rochester Emergency Communications Department. “Our dedicated staff members take calls around the clock from people reporting fires or seeking emergency medical assistance or police intervention and we are looking to add ambitious and driven individuals to the team. The first open house event we held was a success, and we’re hoping for great turnout again from prospective candidates.”

For more information about careers at the Emergency Communications Center and a link to apply for the entrance exam, visit or call (585) 528- 2200.


News Media: For more information, contact Press Officer Jessica Alaimo, 428-7135.