Who is Responsible?
Utility agencies are responsible for maintenance and repair of underground and overhead utilities for both state highways and city streets.
The following table summarizes utility agency responsibilities:
Service |
Agency Responsible |
Telephone Number |
Water |
City of Rochester, Department of Environmental Services, Bureau of Water & Lighting |
(585) 428-7500 |
Sewers (including catch basins, and man hole covers) |
Monroe County Department of Environmental Services, Pure Waters |
(585) 753-7600 |
Gas, Electric |
Rochester, Gas, & Electric Corporation |
(585) 546-1100 |
Telephone |
Rochester Telephone Company |
(585) 777-1611 |
Cable |
Time Warner Communications |
(585) 756-5000 |
Call Before You Dig!
To coordinate utility work in public streets, a centralized location service has been established by agencies responsible for work in our streets. Before you dig, call the Underground Facilities Protective Organization at 1-800-962-7962.