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City of Rochester

Voice of the Customer Survey 2012

As the City of Rochester plans its budget for fiscal year 2012-13, Mayor Thomas Richards invites the public to provide input either in person at one of the four scheduled Voice of the Customer (VOC) public sessions in March and April, or via the City’s website.

Below are the eight primary topic areas the public is invited to discuss at the VOC sessions. Each topic includes a definition of the issue, and some possible expense reductions and revenue increases that are under consideration to close this year’s budget gap.

Mayor Richards welcomes you to provide your input via this form by selecting the proposed changes that are most favorable to you, and by providing written comments on any of these major topic areas.

Taxes, Fees and New Revenues

Definition: Property taxes levied on residential and commercial/industrial properties, as well as fees paid by property owners for water, refuse collection, snow and ice control and other environmental services. Also includes fees paid for selected services such as parking.

Please select the item or items below that you favor most strongly.

   


Would you like to provide any comments regarding the above taxes, fees and new revenues proposals?

 

Police, Fire, 911

Definition: Expenses for the Rochester Police Department, Rochester Fire Department and Emergency Communications Department (911)

Please select the item or items below that you favor most strongly.

   

Would you like to provide any comments regarding the above Police, Fire and 911 proposals?

 

Employee Benefits: Pensions and Health Care

Definition: The City’s pension expenses are required by NYS law, or mandate. We face an increase in pension costs from $31.3M to $54.8M (75% increase) in 2012-13. Health care benefits are negotiated for nearly 90% of employees, representing 10% of the annual budget.

Please select the item or items below that you favor most strongly.

   

Would you like to provide any comments regarding the above benefits/pensions/health care proposals?

 

Infrastructure: Roads and Buildings

Definition: Design, construction and repair of public realm infrastructure including streetscapes and roads, trails, bridges and buildings.

Please select the item or items below that you favor most strongly.

 

   

 Would you like to provide any comments regarding the above Infrastructure proposals?

 

Neighborhood and Business Development

Definition: Real estate development and rehabilitation, neighborhood revitalization, business technical and financial support, workforce development.

Please select the item or items below that you favor most strongly.

   

Would you like to provide any comments regarding the above neighborhood and business development proposals?

 

Youth and Library Neighborhood Services

Definition: Programs provided by the Department of Recreation and Youth Services, and library services provided in the neighborhoods.

Please select the item or items below that you favor most strongly.

   

Would you like to provide any comments regarding the above youth and library neighborhood services proposals?

 

$2.1 Million Federal Reduction in Community Development Block Grant Funds and HOME Program Funding

Either cut $2.1 million from our federally-funded programs, or cut $2.1million in other City services

Please select the item or items below that you favor most strongly.

   


Would you like to provide any comments regarding where the City would cut services if you do not favor reductions in the above programs?

 

Organizational Efficiencies

Definition: Internal efficiencies that result in budget savings but are not visible to the external customer.

Please select the item or items below that you favor most strongly.

   

Would you like to provide any comments on the above organizational efficiency proposals?

  

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