ROCSnow - Latest Information on Winter Storms

Ready for Winter

This is your source of information on what to do during a winter storm.

Calling 311 During a Snow Event

311 can provide:

  • A live representative to provide assistance
  • Information on City snow and ice control procedures
  • Information on property owner's responsibilities for sidewalk shoveling
  • If a plow run in currently in progress, information on the status of plow runs, including:
    • Where the plows have been
    • The ability to put in a request for unresolved conditions if the plow has already serviced a street
    • The ability to put in a request for snow removal at any time for hazardous or unsafe conditions
    • The ability to report any compliments or complaints about City service
    • Contact information for County and State DOT for streets not maintained by the City 
    • Information on a vehicle location in the event it is towed
  • Information on how to register cell phones for 911 notification

311 cannot provide:

  • Time estimates when streets will be plowed
  • Services not offered by the City, such as shoveling driveways after a plow run

Adopt a Hydrant

Adopt-a-Hydrant is an interactive online map that gives uses the opportunity to “adopt” a fire hydrant near their home or business and take responsibility to keep it clear of snow and ice. 

Learn more and visit the Adopt-a-Hydrant map at www.cityofrochester.gov/AdoptaHydrant/.

Heat Sweep

A Heat Sweep is enacted when temperatures drop to below normal and it is anticipated that citizens may need shelter from the cold due to a variety of conditions such as power outages, closed or blocked roads and broken furnaces. The Heat Sweep Program, in partnership with the American Red Cross of Greater Rochester, provides temporary emergency shelter at select City R-Centers.

During a Heat Sweep, the Red Cross is in contact with established shelters and community organizations to help meet the needs of the homeless.

The Red Cross suggest that families make a communications plan in the event that power or cell signals go out, keep a first aid kit and an emergency kit for at least three days of self-sufficiency without power. Winterize homes and vehicles, and bring pets inside. More guidance can be found at www.ready.gov

Parking Emergency Streets

The City announces special parking instructions during a snow event through media broadcasts. Following parking rules enables plows to keep streets clear and hazard-free, and helps parkers avoids possible fines or towing fees.

Learn winter and snow parking rules at www.cityofrochester.gov/snowparkingrules

  Plow Trax

 
 
PlowTrax is an online map showing where plows have been during a snow event.

Learn more and use the map at www.cityofrochester.gov/PlowTrax

Clear the Snow So All Can Go

In partnership with the Center for Disability Rights, the City is stressing the importance of sidewalk snow shoveling. For people with physical disabilities, even 1 inch of snow on the sidewalk can drastically impede movement. Please clear the snow so all can go! 

Per City Code, it is the responsibility of property owners to remove snow from the sidewalk in front of their property. The City plows sidewalks when 4 inches of new snow has accumulated. 

Learn more at www.cityofrochester.gov/sidewalkplowing