News Release - City to Launch New eCitizen Online Bill Pay Portal

City of Rochester

News Release

Direct Pay Users Must Re-Establish Accounts

(Monday, Oct. 17, 2016) – The City of Rochester is improving its online payments system to give customers expanded options to pay taxes, fees and other bills.

The eCitizen Online Bill Pay Portal will debut on the City website beginning next Tuesday, Oct. 25.

The Bill Pay Portal offers many new features, including expanded options to pay via multiple bank and payment card accounts; enhanced user profile settings and notifications; the ability to schedule recurring and one-time payments; the ability to set up payment plans; real time account balance updates and easier access to billing information. With the new system, customers will be able to do such things as pay more than one bill with one transaction, make partial payments and view their bill-paying history.

To use the new system, customers will be encouraged to create password protected user profiles. Customers who are currently set up for automated payments with the City will have to re-establish their automatic payments on the Bill Pay Portal after they create a user profile.

Customers will also have the option to make one-time payments as a guest.

The City’s new Bill Pay Portal will be found at www.cityofrochester.gov/payments.

The Bill Pay Portal will be used to pay taxes, water bills, parking tickets, renew alarm permits and make donations to the Rochester Animal Services and Reforest Mount Hope funds.

The new system will be available on the City’s website during the morning of Oct. 25. The old system will cease operation on the morning of Oct. 24, resulting in an approximate one-day period when no payments can be made.

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News Media: For more information, Press Officer Jessica Alaimo at 428-7135.