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The NSC Philosophy
NSC is based on the notion that the best way of responding to neighborhood
issues is by teaming residents with city staff to devise and achieve effective
solutions, supported by the full resources of “City Hall”. This approach
brings City government closer to you and your neighborhood so quality of life
issues can be addressed more quickly and effectively.
Protecting Our Quality of Life
How we enjoy our “home lives” can depend on a wide range of large and small
details, ranging from nuisances to major issues, like crime or the delivery of
basic services. Some problems we can take care of ourselves. Others require
outside help. There are needs specific to your neighborhood and those shared
community-wide. Together, those concerns affect our quality of life.
NSC teams corresponding to each of the 10 city sectors operate from four NSC
offices. Their job is to help reduce and eliminate nuisances, help solve
neighborhood problems and develop strategies in collaboration with residents
for preventing problems from arising.
Now you can call the single phone number of a NSC Office nearby to report
excessive noise, drug sales, disorderly persons and deteriorated properties,
among other problems.
NSC Strategies
NSC is based on the notion that the best way of responding to neighborhood
issues is by teaming residents with city staff to devise and achieve effective
solutions, supported by the full resources of “City Hall.” This new approach
aims at bringing City government closer to you and your neighborhood so
quality of life issues can be addressed more quickly and effectively.
The NSC goal is to improve each NSC area’s quality of life by working with
neighbors and groups to:
1. Identify Quality of Life issues within neighborhoods.
2. Prioritize identified issues so that limited resources are brought to
bear on the most chronic or serious Quality of Life issues.
3. Develop and implement solutions to priority Quality of Life issues.
Your NSC Team - Your NSC team includes:
1. NSC Administrator and Police Lieutenant
These team leaders coordinate all NSC services at the neighborhood level.
They are highly involved in neighborhood activities and collaborate with
residents and groups to prioritize issues, set goals and map strategies.
2. Crime Prevention Officers (CPOs)
Key members of the NSC team, the CPOs focus on public safety complaints.
They identify issues contributing to crime and devise proactive responses.
3. Neighborhood Conservation Officers (NCOs)
The NCOs let people know how to comply with local and state codes. They
respond to complaints and report violations or hazardous conditions and can
issue tickets leading to fines when property owners fail to correct coded
violations.
4. Customer Services Representative
These “case managers” route problems to appropriate NSC team members and
follow complaints through to resolution. They also assist the NSC
Administrators and Lieutenants as office managers and respond to resident
requests for information or service referrals.
5. Clerical Support
Clerical support personnel perform office duties and assist walk-in and
phone customers with information.
NSC Offices
Administration 585-428-6524
City Hall, Room 224B
30 Church St.
Rochester, NY 14614
Northwest Neighborhood Service Center 585-428-7620
1099 Jay St - Bldg D / Suite 200
*Northwest Neighborhood Service Center 585-428-7610
1495 Lake Ave
Northeast Neighborhood Service Center 585-428-7660
500 Norton St
Southwest Neighborhood Service Center 585-428-7630
923 Genesee St
Southeast Neighborhood Service Center 585-428-7640
846 S. Clinton Ave
* Temporary location until Fall/Winter 2008
• Normal operating hours for the NSC offices are Monday through Friday, 8:00 am to 5:00 pm.
• Crime Prevention Officers are on duty from 8:00 a.m. to 11:00 p.m.,
Monday through Friday.
• Calls to NSC Offices during off hours are taken by staff at the City’s
311 One Call to City Hall Service Center.. NSC Staff
follow-up on these calls the following business day.
There are extended hours until 8:00 pm at following Neighborhood Service Centers:
Southeast Neighborhood Service Center
Mondays 8 A.M -8:00 P.M.
Southwest Neighborhood Service Center
Tuesdays 8 A.M -8:00 P.M.
NSC Service Response
It is important for residents to understand that NSC is not structured or
staffed to be an immediate response agency to issues. Rather, NSC is designed
to focus staff time and resources to resolving chronic issues, those that
occur repeatedly, and therefore cause the greatest damage to neighborhood
Quality of Life.
To submit a complaint regarding a specific property online, please click here.
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