Campaign Seven Highlights Quality Service Making public services affordable, reliable, and accountable, and encouraging citizen self-sufficiency.
The construction of the new public safety building fulfills a quality service goal to “develop and maintain a public utility system that provides safe and reliable services to our citizens and properties.”

Increase Customer Service Through E-Government

The City of Rochester has increased customer service and convenience at a minimal cost through the introduction of e-transactions for water bills, parking tickets and electrical permits. The service will be expanded as consumer demand increases.

Mobile Data Computers

The Rochester Police Department is implementing new mobile computer technology in the police vehicles. At present, seven patrol vehicles are equipped with on-board computers that provide for silent dispatch and messaging. They also provide a platform for crime and incident reporting, a searchable law database and access to other reference materials.

POLICENET Activation

RPD’s ability to access real-time data essential for decision-making was increased through activation of POLICEnet. POLICEnet increases total efficiency, overall network reliability and combines the resources of several former systems. The system reduces redundancy of effort and reduces reliance on paper documents.

Extended Service Hours

As of August 2000, the Bureau of Buildings and Zoning extended service hours for customers — at no additional expense and with the approval of the union — by re-deploying existing staff resources.

Records Management System Conversion

In 2001, Phase One of the RPD Records Management System upgrade accomplished the conversion of over a decade’s worth of criminal and incident reporting data and records; as well as related image conversion. The result is enhanced capabilities such as immediate document image availability, faster entry and access, interfaces for statistical requests and report generation. The potential has been increased for increased data integration and resource sharing across multiple platforms.

Preservation of Historic Records The City of Rochester received a $47,000 grant to preserve more than 450,000 historic records at Mt. Hope and Riverside Cemeteries using computer scanning and indexing.

During the 24 month Phase 1 Implementation of the Plan, the City of Rochester invested $80,280,600 on municipal operations and programs in support of the “Quality Service” Campaign goals and policies.