Office of Constituent Services

Mayor's Office of Constituent Services Poster 

Tracey Miller, Assistant to the MayorDirector's Message

The Mayor's Office of Constituent Services (OCS) is here for you.

As Mayor Warren's personal representatives to the community, we provide an immediate response to concerns raised by our customers to ensure City services are delivered properly. The OCS  works exclusively on behalf of city residents and community groups to coordinate the missions of Mayor Warren's Administration, the Rochester City Council, other governmental and social agencies and the faith community to ensure that City government is working as efficiently and as effectively as possible for the citizens they serve. OCS provide information on a variety of issues to residents and make referrals to external agencies and community groups as necessary.

Please, feel free to contact the Mayor's Office of Constituent Services to learn how we can be of service to you!

Contact Information

Office of Constituent Services
City Hall
30 Church St. Rochester NY, 14614
(585) 428-7045
info@cityofrochester.gov 

Scheduling the Mayor

If you would like to invite the Mayor to an event, please send an email to scheduling@cityofrochester.gov.
 

OCS Programs

Under the direction of Mayor Warren, OCS staff works also develops community-outreach projects and initiatives designed to enhance the lives of Rochester residents.

 Books and Bears  

Give a bear hug or a quiet moment of reading to our youngest residents by donating new books or stuffed Teddy bears  to the Rochester Police Department. These small gifts will then be offered to small children who experience or witness domestic violence or some other traumatic event. Learn More 

Clergy on Patrol 

Clergy on Patrol is a partnership between the Rochester Police Department (RPD) and the local clergy. RPD officers walk the neighborhoods with members of the Clergy to help build relationships with members of the local community.

The program is not restricted to clergy. Citizens of any faith or philosophy are welcome to volunteer. Learn More 

Sign up for Health Insurance Under the Affordable Care Act 

The Central Library, select City branch libraries and R-Centers will host numerous events offering information and individualized help with using the Health Insurance Marketplace, which helps the uninsured to enroll in health coverage.

HealthCare Navigators from Trillium Health, Law New York and Coordinated Care Services, Inc will give free, in-person application assistance to individuals and families at initial enrollment and when renewing coverage. Learn More 

Lunch with the Mayor 

Mayor Lovely Warren believes it is vital to show our young people that they are important and have a part to play in our community. That’s why she launched “Lunch with the Mayor”.

Lunch with the Mayor gives Mayor Warren an opportunity to visit area schools to have lunch with our students and answer questions they may have. Lunch with the Mayor is a special program designed to show students Mayor Warren cares about them and that she believes in them. Learn More 

Story Time with Style 

Mayor Lovely A. Warren and many community partners hope to increase recreational reading by offering children books in a comfortable setting--local beauty salons and barber shops.

Participating salons and barbershops in the city of Rochester are hosting bookshelves filled with children’s books that have been provided by our community partners. The ultimate hope is that boys and girls will continue to associate waiting with reading and chose to do so whenever the opportunity presents itself. Learn More 

FAFSA Fest  

FAFSA Fest is an annual series of events in that will bring local volunteers to locations around the city to help students and families complete their FAFSA (Free Application for Federal Student Aid) forms in a computer lab, answer to financial aid questions and provide individual counseling to understanding college costs. Food and refreshments will be provided. Volunteers include financial aid counselors from local colleges, accountants and attorneys. Learn More 

Reach Higher

In 2014, First Lady Michelle Obama launched a new initiative in an effort to inspire young people across the United States to take charge of their future by pursuing opportunities past high school. Whether a professional training program, a community college or a four-year college or university suits you, Reach Higher aims to ensure that all young people understand what they need to complete their education through exposing them to college and career opportunities.

On College Signing Day, Mayor Lovely Warren celebrates our city’s college-bound high school seniors by participating in the #ReachHigher social media campaign. Learn More 

 

OCS Staff 
 Tracy Miller, Assistant to the Mayor 

Tracey Miller
Assistant to the Mayor
Clergy on Patrol
Books and Bears
Lunch with the Mayor

(585) 428-7045
Millertr@cityofrochester.gov 

 Brittaney Wells, Executive Assistant 

Brittaney Wells
Executive Staff Assistant
Northeast and Southwest Neighborhoods
Affordable Care Act (ACA) Enrollment
FAFSA FEST
Pillars of Hope
#ReachHigher
(585) 428-6139
 WellsB@cityofrochester.gov 

 Andreas Rau, Executive Assistant 

Andreas Rau 
Executive Staff Assistant
Northwest and Southeast Neighborhoods 
Healthy Living Made Easy 
Liaison to the Gay Community 
(585) 428-6745
RauA@cityofrochester.gov 

 Briana Chamberlain, Municipal Assistant 

Briana Chamberlain
Municipal Assistant|
Story Time with Style
(585) 428-7223
Chamberlainb@cityofrochester.gov