311 - We're here to help


Nothing says “We’re here to help,” like 311. These three digits on your telephone keypad provide citizens immediate access to City government and all of its services. This number works inside city limits. To reach the 311 Call Center outside city limits call (585) 428-5990. Live representatives are available 7:00am-9:00pm Mon. - Fri. and 9:00am-5:00pm Sat. - Sun., with the exception of New Years Day, Thanksgiving and Christmas. (Note: Non-emergency police issues can still be reported at any time by dialing 311). Please see the listings below to access commonly requested information and services that are located on the City website.

Online Transactions

Pay your Tax Bill

Pay your Water Bill

Pay your Parking Ticket

Renew your Alarm Permit

Donate to Rochester Animal Services  

Request a refund for Tax, Water and Refuse

Interest in Guaranteed Basic Income Pilot Program

Submit your information here

Your information will be entered into our database as an interested party.
We are taking your information with the expectation that someone will be contacting you in Spring 2023.


Building Code, Permit and Inspection Issues

Code, Permit and Inspection Issues


Submit Service Request for Street or Sidewalk Issues

 Graffiti Removal

 Parking Meter or Pay Station Issue

 Pot Hole

 Street Sweeping    

 Sidewalk Repair

 Street Light

Road Plate Issues

When is my refuse/recycle date 

Look up Refuse & Recycle Dates for my address  

Submit Service Request for Refuse and Recycling Issues

Request a Recycling Container  

Request a Refuse Container   

Request a Public Litter Basket  

Notify us of a Public Litter Basket that need to be emptied 

City Council

 View Agendas, Meeting Minutes and Proceedings  


 View City of Rochester events  

Jail Information

            The Monroe County inmate roster is updated daily and can be found here or call 753-4300.   

Frequently Requested Forms

           Claim Filing Instructions

           Tenant Billing Authorization Form


           511 - New York State's Official Traffic and Travel Info    

          Frequently asked questions about 311