Rochester Financial Empowerment Center

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Coronavirus Response Update:  The Rochester Financial Empowerment Center (FEC) is still open to new and returning clients. Financial empowerment counselors will continue to meet with clients, but all sessions will be held online or over the phone for the safety of all clients and counselors. To schedule an appointment call 585-252-7110.

 If your finances have been impacted by the COVID-19 pandemic, the FEC counselors are prepared to provide assistance contacting loan providers to lower regular payments, assistance with creating an emergency budget to prepare for the months to come, and assistance in connecting clients with additional resources and services. Learn more here>>

News Release - (Tuesday, April 7, 2020) -- Mayor Lovely A. Warren today announced that the Rochester Financial Empowerment Center (FEC) is accepting new clients and will serve as a resource to help community members navigate financial challenges due to the COVID-19 outbreak. The FEC has also created a Question and Answer document on the Federal Economic Impact Payments, or “Stimulus Checks,” to help residents better understand when and how the payments will be delivered to residents. Learn more>>

Build a Brighter Financial Future 

The City of Rochester is proud to be offering free, professional one-on-one financial counseling as a public service to everyone in the Rochester area through the Rochester Financial Empowerment Center (FEC).
The Rochester FEC provides highly trained financial counselors to City residents free of charge. Counselors are available to help you develop a plan to pay down your debt, budget and save to buy a car or home, improve your credit score, access low-interest loans, and so much more.
Counselors are located throughout the city at partner organization sites to make sure that you can access a counselor in a convenient location. For a full list of Rochester FEC locations click here >>
Schedule an appointment today!  
Phone: (585) 252-7110

How We Can Help

Rochester FEC counselors have been professionally trained to be able to meet you where you’re at and to provide the support you need to meet all of your financial goals. Thanks to the City’s partnership with Consumer Credit Counseling Services of Rochester, the Rochester FEC counselors will be able to assist in the following areas:
  • Paying down debt
    • Credit cards
    • Student loans
    • Mortgages
    • Car loans
    • Personal loans
  • Improving savings
    • Working toward home-ownership
    • Working toward a vehicle purchase
    • Building a safety-net savings 
  • Improving Credit
    • Disputing credit report
    • Creating action plans to improve your credit  
  • Accessing Banks and Loans
    • Assisting with identifying safe and affordable banking options
    • Creating action plans to become banked
    • Creating action plans to make the most of your bank accounts

To learn more about how the Rochester FEC can help you build a brighter financial future click here >>

The Program and Partners

The Rochester FEC is based on a model provided by the Cities for Financial Empowerment Fund. The FEC model has operated for ten years in seven cities working with more than 99,000 clients, helping them reduce debt by more than $137 million, and increasing savings by $19 million. The FEC model was first piloted in New York City under Mayor Michael R. Bloomberg in 2008.

Partnerships are an essential feature of the FEC model that helps to maximize the impact and accessibility of the program in the community. One of the programs most important partnerships has been with Consumer Credit Counseling Services of Rochester (CCCS). CCCS provide ongoing professional training and support for all of the FEC counselors.

The City of Rochester has also partnered with the following organizations to provide referrals for the Rochester FEC: Monroe County Community College Downtown Campus, The Center for Employment Opportunities, The Rochester Housing Authority, The Rochester Central Public Library, Monroe County Department of Human Services, RCSD’s Office of Adult and Career Education Services, Lexington Credit Union, Genesee Co-op Federal Credit Union, LawNY, Empire Justice Center, Ibero American Action League, and Creating Assets Savings & Hope (CASH) program.

More information

Visit the Rochester Financial Empowerment website: