Rochester Animal Services Community Outreach and Pet Owner Support

Supporting Pet Owners Amy at door with Lercy and Coral 2

Field Services personnel engage in proactive efforts to share information and free services to pet owners to support the human-animal bond.

Our Animal Control Officers (ACOs) conduct non-enforcement and preventative patrols on a regular basis, during which they visit neighborhoods and chat with citizens about their pets or their concerns. 

Outreach Specialists and ACOs also engage in door-to-door visits in specific focus areas. This proactive approach follows the Humane Society of the United States Pets for Life model and involves non-judgmental communication, building relationships, offering services and sharing information to remove barriers to pet resources for pet owners.


COVID19 & Pet Support

As part of our COVID19 response plan, with spay-neuter surgeries temporarily on hold, we have shifted to call-ahead drop-off of pet food and supplies for pet owners struggling with finances and access to pet resources. COVID delivery 2