Request for Qualifications

The City of Rochester, through its Bureau of Communications and Special Events, is accepting responses to this Request for Qualifications (RFQ) from Responders experienced in managing box office services and handling on-site ticketing for City-produced outdoor, public events.

Responders to this RFQ (“Responders”) must be prepared to be the City’s sole provider of box office services and on-site ticket management services at selected, City-produced special events. Responders shall be expected to meet or exceed the minimum qualifications set forth in this RFQ. The intent of this RFQ is to identify entities that are qualified and capable of providing these services for the City.  Services will be required to commence in June 2019 and will continue for a period of five years with a possible additional five year term. 

Qualified Responders must demonstrate experience in box office setup, management, and on-site ticketing at major outdoor, public events. 

Download the RFQ 

All materials submitted shall become the property of the City of Rochester and will be subject to the NYS Freedom of Information Law (FOIL).  If any proprietary information is submitted with the qualifications, it must be clearly identified and a request to keep such information confidential must be submitted.


Qualifications must be emailed to Ms. Kara Osipovitch, Manager of Special Events, at no later than 3 p.m. on October 25, 2018.