City of Rochester Service Request Form

311-Portal-Button (002)

 City of Rochester, New York -Service Request Form

The this form is a way for Rochester, New York residents to request certain services and report street and sidewalk problems. If you spot an issue in your neighborhood, have a complaint, or are in need of a city service, fill out the online form and the proper city department will address your needs. Website service submissions will be processed within one business day.

For immediate service, call 311 and speak live with a customer service representative Mon. - Fri. 7:00 a.m. - 9:00 p.m. and Sat. - Sun. 9:00 a.m. - 5:00 p.m. If you are located outside city limits, call (585) 428-5990.

Service Needed

* Location - Please enter the exact location for the service requested in the space below. 

Please provide the problem description or any further details you may have about the service needed to help us to identify location, cause, and exact nature of the service to be provided.

Because we may need clarification of this service request, please provide your name, phone number and e-mail address. If you have no email address, please call 311 to report this issue.

 * Full Name:  
* Email Address:    


311-Portal-Button (002)