Coronavirus Information - Rochester Response

21 Corona header FEB

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Get Vaccinated!

Vaccines are free, safe and effective. They are available to all residents – free of charge – and most sites accept walk-ins. Make an appointment online or call 753-5555. 

Free Asymptomatic COVID Testing Available, Walk-Ins Welcome 

The City of Rochester continues to partner with Monroe County and the Rochester City School District to provide free, rapid COVID tests to Monroe County residents who are asymptomatic. Residents experiencing symptoms should contact their healthcare provider or call the Monroe County COVID Hotline at 753-5555.

Testing Locations & Hours
  • Mt. Olivet Baptist Church, 141 Adams Street, 11 a.m. - 2 p.m., Mondays
  • Joseph C. Wilson Foundation Academy, 200 Genesee St. (use entrance on Frost St)., 4–7 p.m., Tuesdays
  • East High School, 1801 E. Main St. (use entrance on Ohio St.), 11 a.m.–2 p.m., Saturdays
What You Need to Know about Testing 
  • Testing is free and available for all ages.
  • You do not need an appointment to be tested. Even if appointments are full on the website, the city sites can still accommodate walk-ins.
  • If you do want to make an appointment in advance or seek a testing site outside of the city of Rochester, visit www.monroecounty.gov/healthcalls/register or call 311 (outside the city, call 585-428-5990). 
  • You must be a Monroe County resident.
  • You must bring a valid form of identification (children do not need I.D.)
  • This is rapid testing with a self-administered, shallow nasal swab. You will know if your result is positive via a phone call within approximately one hour. 

Pandemic Related Service, Programs, Additional Information 

Download your Family COVID Preparedness Plan

Jumpstarting ROC>>

Re-opening Rochester

Other Community Resources>>

Helpful Telephone Numbers>>

Status of City Facility Operating Hours, Service Levels: Updated June 15, 2021:

The wearing of face masks and temperature checks are no longer required in city facilities for the general public and city employees (with the exception of Recreation Centers and Libraries). As detailed in the most recent CDC guidance, unvaccinated employees and visitors are asked to continue wearing face masks. Those who prefer to continue wearing a mask are encouraged to do so.

Recreation Centers and Libraries will follow the State’s guidance for schools, which still require face masks to be worn indoors. This is due to Recreation Centers and Libraries serving large youth populations and children under 12 years old who are not yet able to be vaccinated.

Both employees and the public are asked to stay home if they are not feeling well. Additionally, all entrances and exits temporarily closed can now be reopened. Frequent hand washing is still encouraged. State-mandated general facility cleaning protocols, issued during the pandemic, have been eased to pre-COVID levels. However, Libraries and Recreation Centers will follow the facility cleaning protocols set forth for schools.

The following changes in hours of operation are in effect at City facilities and departments beginning Tuesday, June 2:

Rochester City Hall, 30 Church St. 

City Hall will be open 9 a.m.–5 p.m. Additionally, the self-service drop boxes at City Hall will still be available 9 a.m.–5 p.m. so customers can continue to submit permit applications or payments (customers are reminded not to leave cash in drop boxes). 

Finance Department

The Treasury Bureau will be open to collect payments for taxes and water and refuse fees 9 a.m.–5 p.m., Mon.–Fri. at City Hall. The Assessment Bureau will also be open from 9 a.m.–5 p.m., Mon.–Fri. at City Hall. Appointments are encouraged. Call 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or 428-6994 for appointments with the Assessment Bureau. The drop boxes will also be available Mon.–Fri., 9 a.m.–5 p.m.

The Traffic Violations Agency (TVA), 200 E. Main St., will be open for walk-in customers, 8:30 a.m.–4:30 p.m., Mon.–Fri. TVA trials will take place from 8:30–11 a.m. Mon., Wed. and Fri. and 1–3 p.m. on Tuesdays and Thursdays. Call 428-6555 or visit www.cityofrochester.gov/rtva if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from 8:30 a.m.–4:30 p.m., Mon.–Fri. Parking Hearings will be held 9 a.m.–1 p.m., Mon., Wed. and Fri. Municipal Ticket Hearings are held 9 a.m.–1 p.m., Wednesdays. Housing Code Ticket Hearings are held 9 a.m.–1 p.m. Mondays. Call 428-7484 to schedule an appointment.

Rochester Fire Department (RFD)

All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit cityofrochester.gov/servicelocator/. 

Rochester Public Library

The Central Library will be open 9 a.m.–8:30 p.m. Mondays and Wednesdays; 9 a.m.–6 p.m. Tuesdays and Fridays; and 11 a.m.–6 p.m. Thursdays. The first floor of the Bausch and Lomb Library Building and the Tech Center will be open 9–10 a.m. on weekdays. Patrons must wear a mask and submit to a temperature check before entry to any branch. City branch libraries are also expanding their hours:

Arnett Branch

  • Mon., Wed., 11 a.m.–8 p.m.
  • Tue., Thu., 11 a.m.–7 p.m.
  • Fri., 11 a.m.–5 p.m.
  • Sat., 10a.m.–2 p.m. 

Charlotte Branch

  • Mon., Tue., 10 a.m.–5 p.m.
  • Wed., Thu., 10 a.m.–6 p.m.
  • Fri., 10 a.m.–3 p.m.
  • Sat., 10 a.m.–3 p.m. 

 Douglass Branch 

  •  Mon.–Fri., 9 a.m.–5 p.m. 

Lincoln Branch

  •  Mon., Tue., Wed., 10 a.m.–6 p.m.
  • Thu., Fri., 12 noon–6 p.m.

Lyell Branch

  • Mon., Tue., 11 a.m.–6 p.m.
  • Wed., Thu., 12 noon–6 p.m.
  • Fri., 11 a.m.–5 p.m. 
  • Sat., 11 a.m.– 3 p.m. 

 Maplewood Branch 

  • Mon., Tue., Wed., Thu., 11 a.m.– 6:30 p.m.
  • Fri., 11 a.m.–5 p.m. 
  • Sat., 10 a.m.–2 p.m. 

 Monroe Branch (schedule starting June 7)

  • Mon., Thu., 11 a.m.–7 p.m.
  • Tue., Wed., Fri., 10 a.m.–6 p.m. 

Sully Branch 

  • Mon., Tue., 10 a.m.–6 p.m.
  • Wed., Thu., 10 a.m. – 5 p.m. 
  • Fri., 10 a.m.–4 p.m. 
  • Sat., 10 a.m.–2 p.m. 

Wheatley Branch

  • Mon., Tue., Wed., Fri., 11 a.m. – 5 p.m.
  • Thu., 12 noon–6 p.m. 

Winton Branch (schedule starting June 14)

  • Mon., Tue., Wed., Fri., 10 a.m. – 5 p.m.
  • Thu., 10 a.m. – 6 p.m. 
  • Sat., 10 a.m.– 3 p.m. 
Department of Neighborhood and Business Development 

All areas of the Department of Neighborhood and Business Development will operate from 9 a.m.–5 p.m., Mon.–Fri., for walk-in, grab-n-go and appointments to provide applications for grants, loans and permits related to operating a business, construction, home repairs and licensed trades. Express permitting of certain permit types will also be available at the Permit Office, while other permit types will continue with electronic or drop box submission. A drop box will continue to be available in the Permit Office for submission of Plumbing and Electrical Permits, Roof Permits and Certificate of Occupancy applications. To learn more about NBD permits, visit www.cityofrochester.gov/NBDpermits

City Neighborhood Service Centers will be open 9 a.m.–5 p.m., Mon. – Fri. for walk up service and submission of Property Rehabilitation Grant and Handicap Parking Permit applications.

The Rochester Police Department (RPD)

The RPD headquarters desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in-person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, process accident reports and to assist residents who need to talk to a police officer.

Each of the RPD patrol section offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a section office, visit www.cityofrochester.gov/servicelocator .

The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service seven days a week from 9 a.m.–6 p.m.

Department of Recreation and Human Services (DHRS)

Administrative Offices, Youth Services, Parks, Lodges and Athletic Permits

The DRHS Administrative Offices and permit services will be open from 9 a.m.–5 p.m., and youth services programming from 9 a.m.–8 p.m., Mon.–Fri. at 57 St. Paul St. The City is still accepting online reservations for lodges and athletic fields.  Citizens can view lodge availability, make reservations and process payments online by visiting www.cityofrochester.gov/R-Central.

The City of Rochester Public Market and the International Plaza 
The Public Market continues to be open on regular Market Days, 6 a.m.–1 p.m., Tuesdays and Thursdays; 5 a.m.–3 p.m., Saturdays. Please visit www.cityofrochester.gov/marketevents for updates on special events. 

The International Plaza is open 5–8 p.m. Thursdays and 1–5 p.m. Sundays. Please visit www.cityofrochester.gov/internationalplaza for updates on special events.

Summer Recreation Programming
The City’s R-Centers begin a new catalog of summer offerings July 6. Ten R-Center locations will operate with a summer schedule of 8:30 a.m.–5:30 p.m., Mon.–Fri. through August 27. Locations are as follows: Adams St. R-Center, 85 Adams St.; Avenue D R-Center, 200 Avenue D; Carter Street R-Center, 500 Carter Street; Tyshaun Cauldwell Center For Hope, 524 Campbell St.; Flint Street R-Center, 271 Flint Street; Edgerton R-Center, 41 Backus St.; David F. Gantt R-Center, 700 North St.; Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.; Thomas P. Ryan R-Center, 530 Webster Ave. Saturday programs will be offered at the following five R-Center locations from 10 a.m.–5p.m.: Adams Street, Avenue D, David F. Gantt and Trenton and Pamela Jackson R-Centers. R-Centers will continue to provide Grab & Go meals Mon.–Fri. throughout the summer. Please note Frederick Douglass R-Center is closed this summer due to a renovation project.

Durand Eastman Beach, Lot A (designated swimming area only) opens June 19 from noon–6 p.m.; Cool Sweep days from 11 a.m.–7 p.m.

Open swim at R-Center pools will begin June 28 at the following locations:

  • Adams Street R-Center, 1– 5:30 p.m., Mon.–Fri., 10 a.m.–4 p.m., Sat.
  • Trenton and Pamela Jackson R-Center, Mon., Tues, Thurs, Fri. 1–7:30 p.m.; 1–5:30 p.m. Wed.; and 10 a.m.– 4 p.m., Sat. 
  • Avenue D R-Center, Mon.–Fri. 10 a.m.–7:30 p.m., Sat, 10 a.m.–4 p.m. 
  • Flint R-Center Pool Mon.–Fri. 10 a.m.–7:30 p.m., Sat, 10 a.m.–4 p.m. 

Spray parks are now open from noon–6 p.m. daily at the following R-Center locations:  

  • Carter Street R-Center, 500 Carter St. 
  • David F. Gantt R-Center, 700 North St. 
  • Edgerton R-Center, 41 Backus St.     
  • Humboldt R-Center, 1045 Atlantic Ave. 
  • Roxie Ann Sinkler R-Center, 75 Grover St. 
  • Thomas P. Ryan R-Center, 530 Webster Ave. 
  • Tyshaun Cauldwell R-Center for Hope, 524 Campbell St. 

The City also offers spray features especially for age 6 and under at the following locations:

  • Dr. Martin Luther King Jr. Memorial Park, 25 Manhattan Square Dr. 
  • Fourth and Peck Playground, corner of Fourth and Peck Streets
  • Troup Street Park, corner of Troup and Van Auker Streets

Art Smart East and West and Youth Sports Camps will be available beginning July 6 from 8:30 a.m.–5:30 p.m., Mon.–Fri. For more information or to register please visit www.cityofrochester.gov/R-Central.

Ballet Camp will take place 9 a.m.–5 p.m., July 26–30 at Edgerton R-Center.

Biz Kid$ Camp for ages 14–18 will take place 9 a.m.–4 p.m., July 12–16.

Summer sports and aquatics programming will continue as scheduled; for a complete listing of offerings and locations please visit www.cityofrochester.gov/R-Central.

The City’s Rec on the Move van will operate at various local parks from 3–6 p.m., please visit www.cityofrochester.gov/reconthemove for a list of weekly locations.  

Crisis Intervention Services

The Person in Crisis (PIC) Team and assistance for victims can continue to be accessed 24/7. Call 211 or visit cityofrochester.gov/crisisintervention for more information.   

 Rochester Animal Services

The Rochester Animal Services Center, 184 Verona St., will continue to provide in-person customer service by appointment for pet adoptions and lost-pet recovery from 9 a.m.–3 p.m., Mon.–Sat. To make an appointment, please call 428-7274 or visit https://www.cityofrochester.gov/rochesteranimalservices/ for more information.

Rochester City Clerk 

The Rochester City Clerk’s Licensing Office, Room 100A, will be open from 9 a.m.–5 p.m., Mon.–Fri. for license processing. The following services are available for walk-in services Mon.–Fri.: Commissioner of Deeds applications; Dog License Applications; Sexually Oriented Business License applications for managers and employees; Hotel/Motel/Van Licenses; Livery Licenses; Solicitor Licenses; Taxicab Driver Licenses; Taxicab Hackplate Licenses and Business Licenses; Animal and Poultry Licenses; Passports; Domestic Partnership Certificates; Domestic Partnership Terminations; Marriage License Applications (City of Rochester residents only); Alarm Permits; Corn Hill Parking Passes and Cobbs Hill Dog Park applications. The following services are also available online: Domestic Partnership Certificates and Marriage License Applications (City of Rochester residents only). For more information, call 428-6617.

*The City of Rochester encourages residents to conduct business online or by phone using the above contact information. For more information, please call 311.*

Jumpstarting ROC

This site will keep you up-to-date on the many actions that the City of Rochester is taking to respond to impacts of the COVID-19 pandemic – our immediate Response, how we will contribute to Recovery, and strategies to ensure our community’s long-term Resiliency. You’ll also find valuable Resources for businesses and links to information for residents. https://www.jumpstartingroc.com/

Re-opening Rochester

  What you need to know as Rochester moves through the re-opening phases.
  • Wash your hands frequently for 20 seconds with soap and warm water.
  • Cover sneezes and coughs with a bent elbow.
  • Stay home if you feel ill or display symptoms of COVID-19.
  • Track Your Health, Help Our Community Recover at ROCCOVID.org 
  • Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>
Personal COVID Plan
Mayor Lovely A. Warren has launched a COVID-19 Preparedness Plan to help families prepare in the event someone in their household were to become ill with the coronavirus. In addition to the City's website, 10,000 printed copies are being made available at the asymptomatic testing sites in the city, at meal distribution sites at City R-Centers and city schools as well as at local businesses. The City is working with its government and community partners to expand the number of locations where the plan will be available. Learn more>>

Other Community Resources   

Foodlink Drive-through Emergency Food Distribution Sites 
Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis.  Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>> 
 Helpful Telephone Numbers  
  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
  • 24-Hour Hotline (585) 222-SAFE (7233)
  • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151