Coronavirus Information - Rochester Response

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News Update

COVID-19 Vaccine Information

The City of Rochester is closely monitoring the activities taking place in the community to distribute the COVID-19 vaccine. The State of New York and Monroe County are responsible for managing community-wide administration of the vaccine. If you are interested in learning more about how to access the vaccine, please visit the Vaccine Information page on the Monroe County website.

Free Asymptomatic Covid Testing Available, Appointments Open Weekly

The City of Rochester is continuing to partner with Monroe County and the Rochester City School District to provide free, rapid COVID tests to county residents who are asymptomatic. Residents experiencing symptoms should contact their healthcare provider or call the Monroe County COVID Hotline at 753-5555.

Times, dates and locations of COVID-19 testing 

    *Watch this page for information on future testing times and dates.  
  • Benjamin Franklin High School, 950 Norton St., 3 to 6 p.m., Monday Jan. 25. There will be no testing on Monday, Jan. 18, due to the Martin Luther King, Jr. Holiday.
  • Joseph C. Wilson Magnet High School, 501 Genesee St., 4 to 7 p.m., Tuesdays, Jan. 19 and 26. *Please note time change from previous testing dates.
  • Jefferson High School, 1 Edgerton Park, 11 a.m. to 2 p.m., Wednesdays, Jan. 20 and 27.
  • East High School, 1801 E. Main St., 11 a.m. to 2 p.m., Saturdays, Jan. 16, 23 and 30

Testing Details

Pre-registration is highly encourgaged. Register online at: www.monroecounty.gov/healthcalls/register or call 311 (428-5990). Those who do not preregister can be accommodated until site capacities are full. Residents are encouraged to arrive in personal vehicles for drive-up testing, however walk-ups will be accommodated. Appointments open Fridays at noon for the following week. 

 en espanol 

La alcaldesa, Lovely Warren, anunció hoy que la ciudad se ha asociado con el condado de Monroe para proporcionar pruebas rápidas y gratuitas de COVID en cuatro lugares de la ciudad de Rochester para los residentes que son asintomáticos. Los residentes que experimenten síntomas deben ponerse en contacto con su proveedor de servicios de salud o llamar a la línea directa de COVID del Condado de Monroe al 753-5555.  

Los lugares, horas y fechas de las pruebas son los siguientes:

  • Benjamin Franklin High School, 950 Norton St., 3 to 6 p.m., Monday Jan. 25. There will be no testing on Monday, Jan. 18, due to the Martin Luther King, Jr. Holiday.
  • Joseph C. Wilson Magnet High School, 501 Genesee St., 4 to 7 p.m., Tuesdays, Jan. 19 and 26. *Please note time change from previous testing dates.
  • Jefferson High School, 1 Edgerton Park, 11 a.m. to 2 p.m., Wednesdays, Jan. 20 and 27.
  • East High School, 1801 E. Main St., 11 a.m. to 2 p.m., Saturdays, Jan. 16, 23 and 30.

Se recomienda encarecidamente el registro previo. Los residentes de la ciudad pueden inscribirse en línea en: www.monroecounty.gov/healthcalls/register o llamando al 311. Aquellos que no se inscriban previamente pueden ser acomodados hasta que la capacidad del sitio esté llena.  Se anima a los residentes a que lleguen en vehículos personales para la prueba desde su vehículo, sin embargo, se acomodarán a los que presenten caminando. 

Pandemic Related Service, Programs, Additional Information  

Download your Family COVID Preparedness Plan

City of Rochester Asymptomatic Testing Sites

Status of City Facility Operating Hours, Service Levels: Updated Nov. 25>> 

New York  Forward: Cluster Action Initiative  Hot Spot Zone by Address>> 

Find out what color-coded zone you're in by address 

Emergency Proclamation and Local Emergency Order>>

Jumpstarting ROC>>

Re-opening Rochester

Other Community Resources>>

Helpful Telephone Numbers>>

Status of City Facility Operating Hours, Service Levels: Updated Nov. 25 (en enspanol)

City of Rochester services and operating hours have been amended in response to the latest New York Forward Cluster Action Initiative determination for the Rochester area. On-line services remain available. Police, fire, 911, refuse and recycling collection services remain in operation.
 
Until further notice, City facilities will operate under the hours and provide the levels and types of services as listed below. Changes Nov. 25 are listed as “new”.
 
Rochester City Hall, 3o Church St. 

City Hall will be open from 9 a.m. to 2 p.m. Monday through Friday. However, the self-service drop boxes at City Hall will be available from 9 a.m. to 5 p.m. so customers can continue to submit permit applications or payments (customers are reminded not to leave cash in drop boxes).

Department of Environmental Services 

Refuse and Recycling remain on regular schedule. Right-of-Way permit applications can be submitted on-line or the City Hall drop box. In-person assistance can be found at the City Hall permit counter.

Finance Department

The Treasury Bureau will be open to collect payments for taxes and water and refuse fees from 9 a.m. to 2 p.m., Monday through Friday at City Hall. The Assessment Bureau will also be open from 9 a.m. to 2 p.m., Monday through Friday at City Hall. Appointments are encouraged. Call 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or 428-6994 for appointments with the Assessment Bureau. The drop boxes will be available Monday through Friday, 9 a.m. to 5 p.m.

The Traffic Violations Agency, 200 E. Main St., will be open for walk-in customers, 9 a.m. to 2 p.m., Monday through Friday. TVA trials will take place from 8:30 to 11 a.m. and 1 to 3 p.m. on Tuesdays and Thursdays. Call 428-6555 or visit cityofrochester.gov/rtva if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from 9 a.m. to 2 p.m., Monday through Friday. Parking and Municipal Code adjudication hearings will be held in person by appointment. Call 428-7484 to schedule an appointment. 

Rochester Fire Department (RFD)

All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit cityofrochester.gov/servicelocator/. 

Rochester Public Library

The Central Library and all branches are closed to the public. Curbside pickup is available at the Central Library, 115 South Ave., from 9 a.m. to 2 p.m., Monday through Friday. Call (585) 428-7300 or visit https://roccitylibrary.org/ for assistance.

All Rochester Public Library branches will offer curbside pickup from 9 a.m. - 2 p.m. on Mondays, Tuesdays, Wednesdays and Fridays; and from 1 - 6 p.m. on Thursdays. Contact your favorite branch for more information.

The library will continue to provide online programs and access to e-content.  

Department of Neighborhood and Business Development 

City Neighborhood Service Centers will be open 9 a.m. to 2 p.m. for walk up service and submission of Property Rehabilitation Grant and Handicap Parking Permit applications.

All applications can be submitted to the drop boxes located at both City Hall and each NSC office between the hours of 2 and 5 p.m.

The Rochester Police Department (RPD)
The RPD Headquarters Desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, process accident reports and to assist residents who need to talk to a police officer.
Each of the RPD Patrol Section Offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a Section Office, visit cityofrochester.gov/servicelocator/.
The Rochester Animal Services animal shelter, 184 Verona St., is providing in-person customer service for customers by appointment for pet adoptions and lost-pet recovery from 11 a.m. to 4 p.m., Monday through Saturday.
The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service from 9 a.m. to 4 p.m., Monday through Friday.
Department of Recreation and Human Services:
 
Administrative Offices, 57 St. Paul St. The Administrative offices operates on the same hours as City Hall and is open for permit applications.
Lodge Rentals
The City is still accepting online reservations for lodges and athletic fields. Gatherings must comply with current State and County social distancing guidelines. Citizens can view lodge availability, make reservations and process payments online by visiting cityofrochester.gov/lodges.
Those with DRHS facilities reservations will have to adhere to attendance limits for the current NY Foward color-code. If you have questions regarding your reservation, contact the Department of Recreation and Human Services permit office at 585-428-6794 or email mailto:greenl@cityofrochester.gov
R-Centers

New.  Nine R-Centers serve as Learning Labs to help students adjust to a remote learning environment and ensure they have access to nutritious meals when school facilities are closed. The centers also serve as Grab and Go meal distribution sites for all children and their families, regardless of whether they are in the Learning Labs

  • Learning Labs are open from 8 a.m. to noon. Monday through Friday, when RCSD staff are on site to help children with homework and other learning needs.
  • The meal distribution operation is open from 8:30 a.m. to 5.30 p.m. Monday through Friday. Meals include breakfast, lunch and dinner and are multiple meals are available for single trips. These meals are funded by U.S. Department of Agriculture and provided by the Food Collaborative (City of Rochester, RCSD, Foodlink and Common Ground Health)

Open recreation in the centers is no longer available due to the NYS Orange Zone regulations. In-person programs suspended in all City R-Centers, including; Fitness Centers; Pools; Sports/Rinks; and youth programming.

The following R Centers serve as Learning Labs and Meal Distribution sites:  

  • Adams Street, 85 Adams St. 
  • Avenue D, 200 Ave. D 
  • Carter Street, 500 Carter St.
  • Tyshaun Cauldwell, 524 Campbell St. 
  • Edgerton, 41 Backus St. 
  • Frederick Douglass, 999 South Ave. 
  •  David Gantt, 700 North St. 
  • Trenton & Pamela Jackson (Clinton-Baden), 485 N. Clinton Ave. 
  • Thomas Ryan, 530 Webster Ave. 

The Rochester City School District is operating an additional 15 meal distribution sites. To find a meal distribution site close to your address, use our interactive Grab and Go Meal Finder map here 

Parks and Amenities
The Roc City Skatepark is closed.
The International Plaza, 828 N. Clinton Ave. is closed.  
Human Services 
Family Crisis Intervention Team and Victim Assistance support services programs will continue to be available and accessible. Visit cityofrochester.gov/crisisintervention
Pathways to Peace street outreach will continue. Visit cityofrocheter.gov/pathwaystopeace/
 The City of Rochester Public Market, 280 N. Union St.
The Public Market is open on regular Market Days., 6 a.m. to 1 p.m. Tuesdays and Thursdays; 5 a.m. to 3 p.m. Saturdays. SNAP benefit tokens are available at the Token Center outside the Market Office. Please observe social distancing guidelines and consider visiting in non-peak hours to minimize crowds (all day Thursday, before 8 a.m. and after 1 p.m. Saturday). Visit cityofochester.gov/publicmarket
Holidays at the Market will take place on Sundays: November 29, December 6, December 13 from 8 a.m. to 2 p.m. A special evening Market will take place on Thursday, December 17, from 6 - 9 p.m. The Market continues to be open on regular Market Days, 6 a.m. to 1 p.m., Tuesdays and Thursdays; 5 a.m. to 3 p.m., Saturdays.
Rochester City Clerk 
The Rochester City Clerk’s Licensing Office, room 100A, will be open from 9 a.m. to 2 p.m. Monday through Friday for some of the licenses it processes. The following services are available for walk-in services Monday through Friday: Commissioner of Deeds applications; Dog License Applications; Sexually Oriented Business License applications for managers and employees; Hotel/Motel/Van License; Livery License; Solicitor License; Taxicab Driver License; Taxicab Hackplate License and Business Licenses. The following services are available by appointment only: Animal and Poultry License; Domestic Partnership Termination; and Passports. The following services are available online only: Domestic Partnership Certificate; Marriage License Applications (City of Rochester residents only) and Virtual Civil Marriage Ceremonies (City of Rochester residents only). The following applications can be mailed or dropped off in City Hall’s drop box: Alarm Permits; Corn Hill Parking Passes and Cobbs Hill Dog Park applications. Call 428-6617 if you have questions or to schedule an appointment.
For a list of available services, click here>>

Emergency Proclamation and Local Emergency Order

During the Pandemic, Mayor Lovely A. Warren issues periodic Emergency Proclamations and Local Emergency Orders in accordance of Section 24 of NY Executive Law. 

Jumpstarting ROC

 Re-opening Rochester 
 What you need to know as Rochester moves through the re-opening phases.
  • Maintain Safe Social Distancing Practices for Yourself and Others
  • Stay home as much as possible.
  • Continue to wear a face mask in public, especially when you are in close proximity others.
  • Stay 6 feet apart from those outside your household.
  • Limit social gatherings to household members.
  • Do not gather in groups. Non-essential gatherings such as birthday parties, weddings and holiday picnics remain prohibited. 
  • Avoid crowded places.
  • Wash your hands frequently for 20 seconds with soap and warm water.
  • Cover sneezes and coughs with a bent elbow.
  • Stay home if you feel ill or display symptoms of COVID-19.
  • Track Your Health, Help Our Community Recover at ROCCOVID.org 
  • Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>
Personal COVID Plan
Mayor Lovely A. Warren has launched a COVID-19 Preparedness Plan to help families prepare in the event someone in their household were to become ill with the coronavirus. In addition to the City's website, 10,000 printed copies are being made available at the asymptomatic testing sites in the city, at meal distribution sites at City R-Centers and city schools as well as at local businesses. The City is working with its government and community partners to expand the number of locations where the plan will be available. Learn more>>
Other Community  Resources  
 Foodlink Drive-through Emergency Food Distribution Sites 
Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis.  Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>> 
 Helpful Telephone Numbers  
  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
  • 24-Hour Hotline (585) 222-SAFE (7233)
  • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151