News Release -- Rochester Public Libraries Expand Reference Services

Central Library of Rochester & Monroe County

News Release

(Thursday, April 30, 2020) – Rochester Public Libraries are expanding reference services in order to give area residents increased access to library assistance, despite the current COVID-related closures. Patrons will now be able to get help both online and by phone on a variety of topics, including:

  • Social Security and IRS Navigation
  • Resume review
  • Online activities for children and teens 
  • Reading and downloading eBooks

Patrons in need of assistance can call 585-428-8066 and leave a message for library staff, who will return the call within 48 hours.

Beginning Monday, May 4, customer assistance will also be available online at Consumers can click on the “Chat” button to dialogue with a librarian or click on “Library Help” if communication through email is preferred. The new chat reference service will be available Monday through Friday, from 10 a.m. to 5 p.m.

All in-person events at local libraries remain cancelled. However, many online library events are still available for residents to enjoy. For an up-to-date listing of library events offered from libraries across Monroe County, visit

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Media Contact: For more information, contact Associate Director Adam Traub at or (585) 428-8051.