News Release - City Offices to Close Monday, May 31 for Memorial Day; Return to Normal Operating Hours, Tuesday, June 1

 City of Rochester

News Release


(Friday, May 28, 2021) - Rochester City Hall, Neighborhood Service Centers, Rochester Public Library, R-Centers and other administrative offices will be closed on Mon., May 31 in observance of Memorial Day.

There will be no refuse and recycling collection on Mon., May 31. Service will be delayed by one day for the remainder of the week. (Monday’s pickup will take place on Tuesday; Tuesday’s pick up will be on Wednesday, etc.)

The City R-Centers that host Grab & Go meal distribution sites will also be closed Monday. Children are encouraged to pick up extra meals on Friday before the long weekend. Meal distribution sites can be found at

The 311 Call Center will be open on Mon., May 31 from 7 a.m.–11 p.m.

 Rochester Animal Services will be open on Mon., May 31 by appointment only for adoption and lost pet recovery between 9 a.m. and 3 p.m. Call 428-7274 to schedule an appointment.

 There will be no asymptomatic COVID-19 testing on Mon., May 31. Testing will resume Tue., June 1 from 4–7 p.m. at Joseph C. Wilson Foundation Academy, 300 Genesee St. To sign up for an asymptomatic COVID-19 test, please visit Walk-ins are welcome.


 The following changes in hours of operation will take effect at City-operated facilities and departments on Tue., June 1: 

Rochester City Hall

City Hall will be open 9 a.m.–5 p.m. Additionally, the self-service drop boxes at City Hall will still be available 9 a.m.–5 p.m. so customers can continue to submit permit applications or payments (customers are reminded not to leave cash in drop boxes). Customers are still required to wear a mask inside all city buildings and must have their temperature screened before entering.

Rochester Public Library

The Central Library will be open 9 a.m.–8:30 p.m. Mondays and Wednesdays; 9 a.m.–6 p.m. Tuesdays and Fridays; and 11 a.m.–6 p.m. Thursdays. The first floor of the Bausch and Lomb Library Building and the Tech Center will be open 9–10 a.m. on weekdays. Patrons must wear a mask and submit to a temperature check before entry to any branch. City branch libraries are also expanding their hours:  

Arnett Branch

  • Mon., Wed., 11 a.m.–8 p.m.
  • Tue., Thu., 11 a.m.–7 p.m.
  • Fri., 11 a.m.–5 p.m.
  • Sat., 10a.m.–2 p.m.

Charlotte Branch

  • Mon., Tue., 10 a.m.–5 p.m.
  • Wed., Thu., 10 a.m.–6 p.m.
  • Fri., 10 a.m.–3 p.m.
  • Sat., 10 a.m.–3 p.m.

Douglass Branch

  • Mon.–Fri., 9 a.m.–5 p.m.

Lincoln Branch

  • Mon., Tue., Wed., 10 a.m.–6 p.m.
  • Thu., Fri., 12 noon–6 p.m.

Lyell Branch

  • Mon., Tue., 11 a.m.–6 p.m.
  • Wed., Thu., 12 noon–6 p.m.
  • Fri., 11 a.m.–5 p.m.
  • Sat., 11 a.m.– 3 p.m.

Maplewood Branch

  • Mon., Tue., Wed., Thu., 11 a.m.– 6:30 p.m.
  • Fri., 11 a.m.–5 p.m.
  • Sat., 10 a.m.–2 p.m.

Monroe Branch (schedule starting June 7)

  • Mon., Thu., 11 a.m.–7 p.m.
  • Tue., Wed., Fri., 10 a.m.–6 p.m.

Sully Branch

  • Mon., Tue., 10 a.m.–6 p.m.
  • Wed., Thu., 10 a.m. – 5 p.m.
  • Fri., 10 a.m.–4 p.m.
  • Sat., 10 a.m.–2 p.m.

Wheatley Branch

  • Mon., Tue., Wed., Fri., 11 a.m. – 5 p.m.
  • Thu., 12 noon–6 p.m.

Winton Branch (schedule starting June 14)

  • Mon., Tue., Wed., Fri., 10 a.m. – 5 p.m.
  • Thu., 10 a.m. – 6 p.m.
  • Sat., 10 a.m.– 3 p.m.

Finance Department

The Treasury Bureau will be open to collect payments for taxes and water and refuse fees 9 a.m.–5 p.m., Mon.–Fri. at City Hall. The Assessment Bureau will also be open from 9 a.m.–5 p.m., Mon.–Fri. at City Hall. Appointments are encouraged. Call 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or 428-6994 for appointments with the Assessment Bureau. The drop boxes will also be available Mon.–Fri., 9 a.m.–5 p.m.

The Traffic Violations Agency (TVA), 200 E. Main St., will be open for walk-in customers, 8:30 a.m.–4:30 p.m., Mon.–Fri. TVA trials will take place from 8:30–11 a.m. Mon., Wed. and Fri. and 1–3 p.m. on Tuesdays and Thursdays. Call 428-6555 or visit if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from 8:30 a.m.–4:30 p.m., Mon.–Fri. Parking Hearings will be held 9 a.m.–1 p.m., Mon., Wed. and Fri. Municipal Ticket Hearings are held 9 a.m.–1 p.m., Wednesdays. Housing Code Ticket Hearings are held 9 a.m.–1 p.m. Mondays. Call 428-7484 to schedule an appointment.

Department of Neighborhood and Business Development

All areas of the Department of Neighborhood and Business Development will operate from 9 a.m.–5 p.m., Mon.–Fri., for walk-in, grab-n-go and appointments to provide applications for grants, loans and permits related to operating a business, construction, home repairs and licensed trades. Express permitting of certain permit types will also be available at the Permit Office, while other permit types will continue with electronic or drop box submission. A drop box will continue to be available in the Permit Office for submission of Plumbing and Electrical Permits, Roof Permits and Certificate of Occupancy applications. To learn more about NBD permits, visit

City Neighborhood Service Centers will be open 9 a.m.–5 p.m., Mon. – Fri. for walk up service and submission of Property Rehabilitation Grant and Handicap Parking Permit applications.

Department of Recreation and Human Services (DHRS):

Administrative Offices, Youth Services, Parks, Lodges and Athletic Permits

The DRHS Administrative Offices and permit services will be open from 9 a.m.–5 p.m., and youth services programming from 9 a.m.–8 p.m., Mon.–Fri. at 57 St. Paul St. The City is still accepting online reservations for lodges and athletic fields. Gatherings must comply with current CDC and state guidelines. Citizens can view lodge availability, make reservations and process payments online by visiting

The City of Rochester Public Market and the International Plaza

The Public Market continues to be open on regular Market Days, 6 a.m.–1 p.m., Tuesdays and Thursdays; 5 a.m.–3 p.m., Saturdays. Please visit for updates on special events.

The International Plaza is open 5–8 p.m. Thursdays and 1–5 p.m. Sundays. Please visit for updates on special events.

Summer Recreation Programming
The City’s R-Centers begin a new catalog of summer offerings July 6. Ten R-Center locations will operate with a summer schedule of 8:30 a.m.–5:30 p.m., Mon.–Fri. through August 27. Locations are as follows: Adams St. R-Center, 85 Adams St.; Avenue D R-Center, 200 Avenue D; Carter Street R-Center, 500 Carter Street; Tyshaun Cauldwell Center For Hope, 524 Campbell St.; Flint Street R-Center, 271 Flint Street; Edgerton R-Center, 41 Backus St.; David F. Gantt R-Center, 700 North St.; Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.; Thomas P. Ryan R-Center, 530 Webster Ave. Saturday programs will be offered at the following five R-Center locations from 10 a.m.–5p.m.: Adams Street, Avenue D, David F. Gantt and Trenton and Pamela Jackson R-Centers. R-Centers will continue to provide Grab & Go meals Mon.–Fri. throughout the summer. Please note Frederick Douglass R-Center is closed this summer due to a renovation project.

Durand Eastman Beach, Lot A (designated swimming area only) opens June 19 from noon–6 p.m.; Cool Sweep days from 11 a.m.–7 p.m.

Open swim at R-Center pools will begin June 28 at the following locations:

  • Adams Street R-Center, 1– 5:30 p.m., Mon.–Fri., 10 a.m.–4 p.m., Sat.
  • Trenton and Pamela Jackson R-Center, Mon., Tues, Thurs, Fri. 1–7:30 p.m.; 1–5:30 p.m. Wed.; and 10 a.m.– 4 p.m., Sat.
  • Avenue D R-Center, Mon.–Fri. 10 a.m.–7:30 p.m., Sat, 10 a.m.–4 p.m.
  • Flint R-Center Pool Mon.–Fri. 10 a.m.–7:30 p.m., Sat, 10 a.m.–4 p.m.

Spray parks are now open from noon–6 p.m. daily at the following R-Center locations:

  • Carter Street R-Center, 500 Carter St.
  • David F. Gantt R-Center, 700 North St.
  • Edgerton R-Center, 41 Backus St.   
  • Humboldt R-Center, 1045 Atlantic Ave.
  • Roxie Ann Sinkler R-Center, 75 Grover St.
  • Thomas P. Ryan R-Center, 530 Webster Ave.
  • Tyshaun Cauldwell R-Center for Hope, 524 Campbell St.

The City also offers spray features especially for age 6 and under at the following locations:

  • Dr. Martin Luther King Jr. Memorial Park, 25 Manhattan Square Dr.
  • Fourth and Peck Playground, corner of Fourth and Peck Streets
  • Troup Street Park, corner of Troup and Van Auker Streets   

Participants are encouraged to continue practicing social distancing and adhere to the posted capacity limit at each location. 

Art Smart East and West and Youth Sports Camps will be available beginning July 6 from 8:30 a.m.–5:30 p.m., Mon.–Fri. For more information or to register please visit

Ballet Camp will take place 9 a.m.–5 p.m., July 26–30 at Edgerton R-Center.Biz Kid$ Camp for ages 14–18 will take place 9 a.m.–4 p.m., July 12–16.

Summer sports and aquatics programming will continue as scheduled; for a complete listing of offerings and locations please visit

The City’s Rec on the Move van will operate at various local parks from 3–6 p.m., please visit for a list of weekly locations.

Crisis Intervention Services

The Person in Crisis (PIC) Team and assistance for victims can continue to be accessed 24/7. Call 211 or visit for more information. 

Rochester Animal Services

The Rochester Animal Services Center, 184 Verona St., will continue to provide in-person customer service by appointment for pet adoptions and lost-pet recovery from 9 a.m.–3 p.m., Mon.–Sat. To make an appointment, please call 428-7274 or visit for more information.

The Rochester Police Department (RPD)

The RPD headquarters desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in-person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, process accident reports and to assist residents who need to talk to a police officer.

Each of the RPD patrol section offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a section office, visit

The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service from 9 a.m.–4 p.m., Mon.–Fri.

Rochester Fire Department (RFD)  

All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a fire house, visit


Rochester City Clerk

The Rochester City Clerk’s Licensing Office, Room 100A, will be open from 9 a.m.–5 p.m., Mon.–Fri. for license processing. The following services are available for walk-in services Mon.–Fri.: Commissioner of Deeds applications; Dog License Applications; Sexually Oriented Business License applications for managers and employees; Hotel/Motel/Van Licenses; Livery Licenses; Solicitor Licenses; Taxicab Driver Licenses; Taxicab Hackplate Licenses and Business Licenses; Animal and Poultry Licenses; Passports; Domestic Partnership Certificates; Domestic Partnership Terminations; Marriage License Applications (City of Rochester residents only); Alarm Permits; Corn Hill Parking Passes and Cobbs Hill Dog Park applications. The following services are also available online: Domestic Partnership Certificates and Marriage License Applications (City of Rochester residents only). For more information, call 428-6617.


The City of Rochester encourages residents to conduct business online or by phone using the above contact information. For more information, please call 311.