Coronavirus response update: Mayor Warren has declared a State of Emergency which impacts City of Rochester operations. Learn more>> 
Director's Message
The Mayor's Office of Constituent Services (OCS) is here for you.
As Mayor Warren's personal representatives to the community, we provide an immediate response to concerns raised by our customers to ensure City services are delivered properly. The OCS works exclusively on behalf of city residents and community groups to coordinate the missions of Mayor Warren's Administration, the Rochester City Council, other governmental and social agencies and the faith community to ensure that City government is working as efficiently and as effectively as possible for the citizens they serve. OCS provide information on a variety of issues to residents and make referrals to external agencies and community groups as necessary.
Please, feel free to contact the Mayor's Office of Constituent Services to learn how we can be of service to you!
Contact Information
Office of Constituent Services
City Hall
30 Church St. Rochester NY, 14614
(585) 428-7045
info@cityofrochester.gov
Scheduling the Mayor
If you would like to invite the Mayor to an event, please send an email to scheduling@cityofrochester.gov.
OCS Programs
Under the direction of Mayor Warren, OCS staff works also develops community-outreach projects and initiatives designed to enhance the lives of Rochester residents.
Books and Bears
Give a bear hug or a quiet moment of reading to our youngest residents by donating new books or stuffed Teddy bears to the Rochester Police Department. These small gifts will then be offered to small children who experience or witness domestic violence or some other traumatic event. Learn More
Clergy on Patrol
Clergy on Patrol is a partnership between the Rochester Police Department (RPD) and the local clergy. RPD officers walk the neighborhoods with members of the Clergy to help build relationships with members of the local community. The program is not restricted to clergy. Citizens of any faith or philosophy are welcome to volunteer. Learn More
Healthy Living Made Easy
In creating the Healthy Living Made Easy Guide, Mayor Lovely Warren in partnership with Monroe County, has brought together a number of groups, including Foodlink, Legal Assistance of Western New York (LawNY) and Lifespan, to make it easier for senior citizens to find and access fresh fruits and vegetables as well as encourage them to apply for SNAP benefits.
The Healthy Living Made Easy Guides are available in English and Spanish, and include the income guidelines and a informational booklet containing services offered to senior citizens by Monroe County. Learn More>>
J.U.S.T. L.A.W.
Just Law is a program to educate middle school students about the U.S. legal system with local judges visiting participating schools. It is a collaborative effort to help middle school students in the Rochester City School District better understand the law and our country’s legal system.
The program explores topics including an overview of the U.S. judicial system, the concept of legal literacy, the importance of school attendance, the value of strong writing skills, the significance of the written word in the court system, ways to express concerns, questions, desires and expectations relating to the court system, and career opportunities within the courts. Learn more>>
Lunch with the Mayor
Mayor Lovely Warren believes it is vital to show our young people that they are important and have a part to play in our community. That’s why she launched Lunch with the Mayor.
Lunch with the Mayor gives Mayor Warren an opportunity to visit area schools to have lunch with our students and answer questions they may have. Lunch with the Mayor is a special program designed to show students Mayor Warren cares about them and that she believes in them. Learn More>>
Sign up for Health Insurance Under the Affordable Care Act
The Central Library, select City branch libraries and R-Centers will host numerous events offering information and individualized help with using the Health Insurance Marketplace, which helps the uninsured to enroll in health coverage.
HealthCare Navigators from Trillium Health, Law New York and Coordinated Care Services, Inc will give free, in-person application assistance to individuals and families at initial enrollment and when renewing coverage. Learn More
Story Time with Style
Mayor Lovely A. Warren and many community partners hope to increase recreational reading by offering children books in a comfortable setting--local beauty salons and barber shops.
Participating salons and barbershops in the city of Rochester are hosting bookshelves filled with children’s books that have been provided by our community partners. The ultimate hope is that boys and girls will continue to associate waiting with reading and chose to do so whenever the opportunity presents itself. Learn More>>
The Inspiring Success Series
The Inspiring Success series is made up of signature programs developed by Mayor Lovely Warren to further cultivate the greatness and potential of the residents of the City of Rochester.
These holistic events provide the opportunity to gain invaluable life skills through networking, connection to service providers from the private sector, city and county government and other agencies to help equip program attendees with the knowledge and resources to empower them to make positive changes to their lives personally and professionally. These programs are free or low-cost. Learn More>>
OCS Staff