Rochester Animal Services Community Outreach

Supporting Pet OwnersAnimal Control Officer with dog 

Animal Control Officers (ACO) engage in proactive efforts to share information and free services to pet owners to support the human-animal bond.

Our ACOs conduct non-enforcement and preventative patrols on a regular basis, during which they visit neighborhoods and chat with citizens about their pets or their concerns. Door-to-door foot patrols are also conducted in specific focus areas. This proactive approach follows the Humane Society of the United States Pets for Life model and involves non-judgmental communication, building relationships, offering services and sharing information to remove barriers to pet resources for pet owners.