Coronavirus Information - Rochester Response

free masks for city residents

New York Forward 

Governor Andrew Cuomo has launched a phased-reopening plan called New York Forward. Learn more>>

Local Emergency Order

During the Pandemic, Mayor Lovely A. Warren issues periodic Local Emergency Orders in accordance of Section 24 of NY Executive Law.

Read the latest Local Emergency Order here>> 

City Services during State of Emergency 

  • Police, Fire, 911, Refuse/Recycling and Water services continue
  • City Hall is open from 9 until 4 p.m. All visitors are screened at the door.
  • Neighborhood Service Center offices open from 9 a.m. to 4 p.m. Learn more>>
  • City Council meetings held by teleconference or other method. Learn more>>
  • Secure drop box at City Hall, 30 Church St.,  (Fitzhugh St. entrance) for permit applications, payments or assessment grievances (do not leave cash in drop boxes).
  • Drop boxes also available at NSC offices.
  • Payments can be made by mail via City website at Online transaction fees are waived.
  • Many major Special Events are cancelled until further notice. Learn more>>  
  • All City departments answer questions via phone and email.
  • All online services remain available.
  • 311 Call Center remains in operation.

Jumpstarting ROC 

This site will keep you up-to-date on the many actions that the City of Rochester is taking to respond to impacts of the COVID-19 pandemic – our immediate Response, how we will contribute to Recovery, and strategies to ensure our community’s long-term Resiliency. You’ll also find valuable Resources for businesses and links to information for residents. 

Learn more at

Re-opening Rochester

What you need to know as Rochester moves through the re-opening phases.

Maintain Safe Social Distancing Practices for Yourself and Others

  • Stay home as much as possible.
  • Continue to wear a face mask in public, especially when you are in close proximity others.
  • Stay 6 feet apart from those outside your household.
  • Limit social gatherings to household members.
  • Do not gather in groups. Non-essential gatherings such as birthday parties, weddings and holiday picnics remain prohibited. 
  • Avoid crowded places.
  • Wash your hands frequently for 20 seconds with soap and warm water.
  • Cover sneezes and coughs with a bent elbow.
  • Stay home if you feel ill or display symptoms of COVID-19.
  • Track Your Health, Help Our Community Recover at 

Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>

Federal, State, City Support

Read a compilation of federal, state and City resources as of May 22 and to support citizens during the pandemic: View the report here>> 

Other Community  Resources 

Foodlink Drive-through Emergency Food Distribution Sites

Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis.  Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>>

Helpful Telephone Numbers 

  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
    • 24-Hour Hotline (585) 222-SAFE (7233)
    • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151