Coronavirus Information - Rochester Response

21 Corona header FEB

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City Helping Residents Sign up for Vaccinations.

The City of Rochester is closely monitoring the activities taking place in the community to distribute the COVID-19 vaccine. City residents can call 311 for assistance with obtaining an appointment to receive a vaccine. Libraries and R-Centers will host registration stations to assist residents in signing up to receive the vaccine. Learn more>>  

(Thursday, April 29, 2021) - The vaccination clinics at the City’s Ryan and Edgerton R-Centers will accept walk-ins this weekend for all people 18 years of age or over. No appointment is required. Residents are asked to bring ID. Learn more>>

COVID-19 Vaccine Information

The City of Rochester is closely monitoring the activities taking place in the community to distribute the COVID-19 vaccine. The State of New York and Monroe County are responsible for managing community-wide administration of the vaccine. If you are interested in learning more about how to access the vaccine, please visit the Vaccine Information page on the Monroe County website. 

City residents can call 311 for assistance with obtaining an appointment to receive a vaccine. 

The following libraries and R-Centers will host registration stations to assist residents in signing up to receive the vaccine:

Rochester Public Library Branches

  • Central Library Downtown, 115 South Ave., 9 a.m.–3 p.m., Mon.–Fri. 
  • Lyell Branch, 956 Lyell Ave., 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.;  and 12 noon–6 p.m., Thurs.
  • Phyllis Wheatley Community Library, 33 Dr. Samuel McCree Way, 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.; and 12 noon–6 p.m., Thurs. 
  • Arnett Branch, 310 Arnett Blvd., 12 noon–6 p.m., Mon.–Thur., ; and 11 a.m.–5 p.m., Fri.; 
  • Maplewood Community Library, 1111 Dewey Ave., 11 a.m.–5 p.m., Mon., Tue., Wed., Fri. ; and 12 noon–6 p.m., Thu.  
  • Lincoln Branch, 851 Joseph Ave., 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.;  and 12 noon–6 p.m., Thurs.

R-Centers (10 a.m.–6 p.m., Monday through  Friday)

  • Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.
  • David F. Gantt R-Center,  700 North St.
  • Edgerton R-Center,  41 Backus St.
  • Thomas P. Ryan R-Center, 530 Webster Ave.
  • Tyshaun Caldwell R-Center, 524 Campbell St.
  • Avenue D R-Center, 200 Avenue D
  • Carter Street R-Center, 500 Carter St.

Free Asymptomatic COVID Testing Available, Walk-Ins Welcome 

The City of Rochester continues to partner with Monroe County and the Rochester City School District to provide free, rapid COVID tests to Monroe County residents who are asymptomatic. Residents experiencing symptoms should contact their healthcare provider or call the Monroe County COVID Hotline at 753-5555.

Testing Locations & Hours

  • Joseph C. Wilson Foundation Academy, 200 Genesee St. (use entrance on Frost St)., 4–7 p.m., Mondays & Tuesdays 
  • Jefferson High School, 1 Edgerton Park, 11 a.m.-–2 p.m., Wednesdays 
  • East High School, 1801 E. Main St. (use entrance on Ohio St.), 11 a.m.–2 p.m., Saturdays 
 What You Need to Know about Testing 
  • Testing is free and available for all ages.
  • You do not need an appointment to be tested. Even if appointments are full on the website, the city sites can still accommodate walk-ins.
  • If you do want to make an appointment in advance or seek a testing site outside of the city of Rochester, visit or call 311 (outside the city, call 585-428-5990). 
  • You must be a Monroe County resident.
  • You must bring a valid form of identification (children do not need I.D.)
  • This is rapid testing with a self-administered, shallow nasal swab. You will know if your result is positive via a phone call within approximately one hour. 

Organization Service Request form 

If you are interested in offering COVID testing, education, or other services for communities that your organization serves,  Submit a request HERE

Pandemic Related Service, Programs, Additional Information   

Download your Family COVID Preparedness Plan

Status of City Facility Operating Hours, Service Levels: Updated Feb. 11>> 

New York  Forward: Cluster Action Initiative  Hot Spot Zone by Address>> 

Emergency Proclamation and Local Emergency Order>> 

Jumpstarting ROC>>

Re-opening Rochester

Other Community Resources>>

Helpful Telephone Numbers>>

Status of City Facility Operating Hours, Service Levels: Updated Feb. 11

The following changes in hours of operation are in effect at City facilities and departments beginning Tuesday, February 16. City Hall is closed on Friday, February 12 and Monday, February 15 for the Lincoln’s Birthday and President’s Day holidays. The self-service drop boxes at City Hall, 30 Church St., and the Neighborhood Service Centers remain in operation. Many other services continue to be available online at

In addition, to these hours and services changes staffing at City Hall will be increased so that 50% of staff are working in the office and the remainder will continue to work remotely. Individual departments will determine staff schedules and rotations as needed.

Visitors to City facilities will be required to adhere to State social distancing guidelines. Customers may experience delays entering buildings due to health and safety precautions.

Rochester City Hall, 3o Church St. 

City Hall is open from 9 a.m.–3 p.m., however, the self-service drop boxes at City Hall will be available from 9 a.m.–5 p.m. for permit applications or payments (customers are reminded not to leave cash in drop boxes). Entering and exiting City Hall is limited to the Link Entrance on Fitzhugh Street.

Department of Environmental Services 

Refuse and Recycling remain on regular schedule. Right-of-Way permit applications can be submitted on-line or the City Hall drop box. In-person assistance can be found at the City Hall permit counter.

Finance Department

The Treasury, Assessment and Purchasing office are open to the public from 9 a.m.–3 p.m. Purchasing customers can drop off bids, insurance papers and pay for plans and specs.

The Traffic Violations Agency, 200 E. Main St., is open for walk-in customers, 9 a.m. –3 p.m., Monday through Friday. TVA trials will take place from 8:30 –11 a.m. and 1 –3 p.m. on Tues. and Thurs. Call 428-6555 or visit if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from 9 a.m. –3 p.m., Mon. through Fri. Parking and Municipal Code adjudication hearings will be held in person by appointment. Call 428-7484 to schedule an appointment.

Rochester Fire Department (RFD)

All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit 

Rochester Public Library


  • 9 a.m.–3 p.m., Mon.–Fri.
  • Arnett: 12 noon–6 p.m., Mon.–Thurs.; 11 a.m.–5 p.m., Fri.
  • Charlotte: 10 a.m.–3 p.m. Mon., Wed., Fri.; 10 a.m.–6 p.m., Thurs. (beginning Feb. 15)
  • Douglass: 10 a.m.–4 p.m., Mon.–Fri. (curbside only)
  • Lincoln: 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.; 12 noon–6 p.m. Thurs. (beginning Feb. 15)
  • Lyell: 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.; 12 noon–6 p.m. Thurs. (beginning Feb. 15)
  • Maplewood: 11 a.m.–5 p.m., Mon., Tues., Wed., Fri.; 12 noon–6 p.m. Thurs. (beginning Feb. 15)
  • Monroe: 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.; 12 noon–6 p.m. Thurs. (curbside only)
  • Phillis Wheatley: 11 a.m.–5 p.m., Mon., Tues., Wed., Fri.; 12 noon–6 p.m. Thurs. (beginning Feb. 15)
  • Sully: 11 a.m.–3 p.m., Mon.–Fri. (Feb. 15–26); 11 a.m.–5 p.m., Mon.–Fri. (beginning March 1)
  • Winton: 10 a.m.–4 p.m., Mon., Tues., Wed., Fri.; 12 noon–6 p.m., Thurs. (beginning Feb. 22)
Department of Neighborhood and Business Development 

The Department of Neighborhood and Business Development will operate in Room 121B from 9 a.m.–3 p.m., Mon.–Fri., offering grab-and-go service to provide application forms for C of Os, grants and permits related to operating a business, construction, home repairs, zoning and licensed trades. Customers can also obtain applications for a right-of-way permit in this office. A City employee will be available during these hours to offer assistance in obtaining the correct application packet. NBD staff will also be available for telephone, e-mail or remote video consultations from 9 a.m.–5 p.m., Mon.–Fri. To learn more about NBD permits, visit or call 311 to schedule an appointment for any NBD process.

City Neighborhood Service Centers will be open 9 a.m.–3 p.m., Mon.–Fri. for walk up service and submission of Property Rehabilitation Grant and Handicap Parking Permit applications..

The Rochester Police Department (RPD)
The RPD Headquarters Desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, process accident reports and to assist residents who need to talk to a police officer.
Each of the RPD Patrol Section Offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a Section Office, visit
The Rochester Animal Services animal shelter, 184 Verona St., is providing in-person customer service for customers by appointment for pet adoptions and lost-pet recovery from 9 a.m. to 3 p.m., Monday through Saturday.
The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service from 9 a.m. to 4 p.m., Monday through Friday.
Department of Recreation and Human Services:
Administrative Offices, 57 St. Paul St. The Administrative offices operates on the same hours as City Hall and is open for permit applications.

The Department of Recreation and Human Services office at 57 St. Paul St. is open to the public for permits and administration, 9 a.m.–4 pm., Mon.–Fri.


  • R-Centers have resumed youth programming and continuing food distribution from 10 a.m.-6 p.m., Mon.-Fri. Breakfast, lunch, and dinners are available at the following centers:
  • Ave D R-Center, 200 Avenue D
  • Carter St. R-Center, 500 Carter St.
  • David Gantt R-Center, 700 North St.
  • Trenton & Pamela Jackson R-Center, 485 N. Clinton Ave.
  • Adams R-Center, 85 Adams St.
  • Frederick Douglass R-Center, 999 South Ave.
  • Thomas P. Ryan Center – 530 Webster Ave.
  • Edgerton R-Center, 41 Backus St.           
  • Tyshaun Cauldwell R-Center for Hope, 524 Campbell St.

Pools are open at Trenton & Pamela Jackson and Adams R-Center with additional hours on Wednesday nights for Adult Swim Lessons from 7–8 p.m.; and Learn-to-Swim classes 6–8 p.m., Fridays; and 10:30 a.m.–12:30 p.m., Saturdays. During the RCSD’s Mid-Winter Recess Week (Feb. 16–19), both pools will operate from 12 noon–4:45 p.m.; There will be no Adult Swim, Learn to Swim or Baby and Me Swim Lessons during Recess week.

For the full schedule of swimming lessons visit

Athletic activities are resumed with Boxing Training at Trenton & Pamela Jackson R-Center, 3–6 p.m., Mon.–Fri.; Lacrosse Training and Skill Development, 6–8 p.m., Tues. and Thurs. (for ages 6 -18, limited capacity of 20); and Baseball and Softball Skill Development Training, 6–8 p.m., Mondays and 9 a.m.–1 p.m., Saturdays (for ages 8 -18; open to all youth organizations).

Academic support is provided to students Mon.-Fri., 10 a.m.-6 p.m.

Ice skating at Martin Luther King Jr. Ice Rink and the Genesee Valley Sports Complex Ice Rink is available during normal operating hours.  For schedules, visit or call the Dr. Martin Luther King Jr. Ice Rink at 428-7456; Genesee Valley Sports Complex Ice Rink; visit or call the GVP Ice Rink at 428-7888.

After School in the Park camp will operate 8:30 a.m.–5:30 p.m., Mon.–Fri. After School in the Park provides a safe, engaging space for youth to attend remote school and participate in arts & crafts, team building and STEAM activities. Free breakfast, lunch and dinner are provided. There are currently slots available in the program for $100 per week for city residents. For more information visit

The City of Rochester Public Market:

The Market continues to be open on regular Market Days, 6 a.m.-1 p.m., Tues. and Thurs.; 5 a.m.-3 p.m., Sat.

Lodge Rentals

The City is accepting online reservations for lodges and athletic fields. Permitted activities must follow all CDC and New York State recommended health guidelines regarding COVID-19, including masks or cloth face coverings, social distancing, and limited gatherings to no more than 50 people. Citizens can view lodge availability, make reservations and process payments online by visiting

Residents with DRHS facilities reservations must adhere to attendance limits for the current NY Forward color-code. If you have questions regarding your reservation, contact the Department of Recreation and Human Services permit office at (585) 428-6755 or email

Parks and Amenities

The Roc City Skatepark -closed.

The International Plaza, 828 N. Clinton Ave.-closed 

Rochester City Clerk 

The Rochester City Clerk’s Licensing Office, room 100A, will be open from 9 a.m.–3 p.m. Mon.–Fri. for some of the licenses it processes. The following services are available for walk-in services Monday through Friday: Commissioner of Deeds applications; Dog License Applications; Sexually Oriented Business License applications for managers and employees; Hotel/Motel/Van License; Livery License; Solicitor License; Taxicab Driver License; Taxicab Hackplate License and Business Licenses. The following services are available by appointment only: Animal and Poultry License; Domestic Partnership Termination; and Passports. The following services are available online only: Domestic Partnership Certificate; Marriage License Applications (City of Rochester residents only) and Virtual Civil Marriage Ceremonies (City of Rochester residents only). The following applications can be mailed or dropped off in City Hall’s drop box: Alarm Permits; Corn Hill Parking Passes and Cobbs Hill Dog Park applications. Call 428-6617 if you have questions or to schedule an appointment.

For a list of available services, click here>>

Emergency Proclamation and Local Emergency Order

During the Pandemic, Mayor Lovely A. Warren issues periodic Emergency Proclamations and Local Emergency Orders in accordance of Section 24 of NY Executive Law. 

Jumpstarting ROC

This site will keep you up-to-date on the many actions that the City of Rochester is taking to respond to impacts of the COVID-19 pandemic – our immediate Response, how we will contribute to Recovery, and strategies to ensure our community’s long-term Resiliency. You’ll also find valuable Resources for businesses and links to information for residents.

Re-opening Rochester

  What you need to know as Rochester moves through the re-opening phases.
  • Maintain Safe Social Distancing Practices for Yourself and Others
  • Stay home as much as possible.
  • Continue to wear a face mask in public, especially when you are in close proximity others.
  • Stay 6 feet apart from those outside your household.
  • Limit social gatherings to household members.
  • Do not gather in groups. Non-essential gatherings such as birthday parties, weddings and holiday picnics remain prohibited. 
  • Avoid crowded places.
  • Wash your hands frequently for 20 seconds with soap and warm water.
  • Cover sneezes and coughs with a bent elbow.
  • Stay home if you feel ill or display symptoms of COVID-19.
  • Track Your Health, Help Our Community Recover at 
  • Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>
Personal COVID Plan
Mayor Lovely A. Warren has launched a COVID-19 Preparedness Plan to help families prepare in the event someone in their household were to become ill with the coronavirus. In addition to the City's website, 10,000 printed copies are being made available at the asymptomatic testing sites in the city, at meal distribution sites at City R-Centers and city schools as well as at local businesses. The City is working with its government and community partners to expand the number of locations where the plan will be available. Learn more>>

Other Community Resources   

Foodlink Drive-through Emergency Food Distribution Sites 
Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis.  Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>> 
 Helpful Telephone Numbers  
  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
  • 24-Hour Hotline (585) 222-SAFE (7233)
  • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151