Coronavirus Information - Rochester Response

free masks for city residents

20 Open sign 3New York Forward 

Rochester Launched Phase 1 of State Reopening Plan May 15

Governor Andrew Cuomo has authorized Rochester and the Finger Lakes region to begin the phased-reopening plan called New York Forward. Phase 1 began May 15 and Phase 2 will begin no earlier than June 1, but only after State-mandated metrics are reached. Learn more>>

Re-opening Rochester

What you need to know as Rochester moves through the re-opening phases.

Maintain Safe Social Distancing Practices for Yourself and Others

  • Stay home as much as possible.
  • Continue to wear a face mask in public, especially when you are in close proximity others.
  • Stay 6 feet apart from those outside your household.
  • Limit social gatherings to household members.
  • Do not gather in groups. Non-essential gatherings such as birthday parties, weddings and holiday picnics remain prohibited. 
  • Avoid crowded places.
  • Wash your hands frequently for 20 seconds with soap and warm water.
  • Cover sneezes and coughs with a bent elbow.
  • Stay home if you feel ill or display symptoms of COVID-19.

 City Services during State of Emergency

Note: City offices closed, refuse collection delayed May 25  for Memorial Day holiday. Learn more>>

  • Police, Fire, 911, Refuse/Recycling and Water services continue
  • Bulk refuse collection resumed May 18
  • Public meetings and hearings held by teleconference or other method. Learn more>>
  • City facilities (except food distribution sites, Public Market) closed to the public.
  • City parks remain open, but City playgrounds, outdoor fitness equipment and athletic fields are closed.
  • Rochester Public Market remains open on regular Market days. Many vendors are offering delivery, pre-order, and curbside pickup. Learn more>>
  • The Central Library of Rochester and Monroe County offering MiFi mobile hotspot units and contactless curbside lending of library materials. Learn more>>
  • Many major Special Events are cancelled until further notice. Learn more>> 
  • All City departments answer questions via phone and email.
  • All online services remain available.
  • 311 Call Center remains in operation.
  • Neighborhood and Business Development operating under new customer service procedures. Learn more>>
  • Secure drop box at City Hall, 30 Church St.,  (Fitzhugh St. entrance) for permit applications, payments or assessment grievances (do not leave cash in drop boxes).
  • Payments can be made by mail via City website at Online transaction fees are waived.
  • Civil Service testing postponed.
  • Rochester Animal Services open by appointment only. Call 428-7274.
  • Summer of Opportunity youth employment program extended until further notice. Learn more>>
  • The City Clerk's Office is processing marriage-license applications online and conducting on-line marriage ceremonies. Learn more>> 
  • Read the latest State of Emergency order here>>

Track Your Health, Help Our Community Recover at

Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>

Free face masks for all city households

The City of Rochester is mailing five face masks to every city household. Learn more>>

Tax Agreements Available

The City of Rochester continues to offer Property Tax Payment Agreements which allows for delayed, as well as, monthly payments. Learn more>>

Business Emergency Grant, Loan Deferrals

For small business owners, NBD is offering a new grant; and NBD and the Rochester Economic Development Corp. (REDCO) is providing options to defer loan payments. Learn more>>

Financial Empowerment Center Ready to Help

The Rochester Financial Empowerment Center (FEC) is a resource to help community members navigate financial challenges due to the COVID-19 outbreak. Learn more>>

Federal, State, City Support

Read a compilation of federal, state and City resources as of May 22 and to support citizens during the pandemic: View the report here>>

Other Community  Resources 

Foodlink Drive-through Emergency Food Distribution Sites

Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis.  Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>>

Helpful Telephone Numbers

  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
    • 24-Hour Hotline (585) 222-SAFE (7233)
    • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151

Grab and Go Meals During School Closures 


Interactive Meal Finder MapThe R-Centers listed below will be open from 8 a.m. to 5:30 p.m., Monday to Friday to provide meals to the city’s school-age children. Children will be served pre-packaged breakfast, lunch and dinner meals.

Click here to use the Grab-and-Go Meal Finder Interactive Map>>

  • Adams Street, 85 Adams St.; (map)
  • Ave D, 200 Ave. D;  (map)
  • Carter St., 500 Carter St.; (map)
  • Tyshaun Cauldwell, 524 Campbell St.; (map)
  • Frederick Douglass, 990 South Ave.; (map)
  • Flint Street, 271 Flint St.; (map) 
    • Starting May 26, use School 19 entrance at 465 Seward St. (map)
  • David Gantt, 700 North St.; (map)
  • Trenton and Pamela Jackson (Clinton-Baden), 485 N. Clinton Ave.; (map)
  • Thomas Ryan, 530 Webster Ave. (map)

Click image to open meal tracker dash boardMeals at Schools

The following Rochester City School District schools will provide grab-and-go breakfast lunch and dinner between 8 a.m. to 2:30 p.m. Monday to Friday:

  • School #7, 31 Bryan St; (map)
  • East Upper & Lower School, 1801 E. Main St.; (map)
  • Dr. Freddy Thomas Campus, 625 Scio St.; (map)
  • the former Jefferson High School, 1 Edgerton Pk.; (map)
  • James Monroe High School, 164 Alexander St.; (map)
  • John Williams School No. 5, 555 Plymouth Ave.;  (map)
  • Wilson Foundation Academy, 200 Genesee St. (map) 
  • School #42, 3330 Lake Ave. (map)        
  • Douglass Campus, 940 Fernwood Park; (map)
  • School #45, 1445 Clifford T. (map)
  • School #8, 1180 St. Paul St. (map)
  • School #17, 158 Orchard St., (map)
  • School #50, 301 Seneca Ave.  (map)

Latest News

  • (Friday, May 22, 2020) – Mayor Lovely A. Warren and Police Chief La’Ron Singletary are imploring Rochester residents to continue practicing safe social distancing measures as the forecasted summer-like weather draws people outside over Memorial Day weekend. Learn more>> 

  • (Friday., May 22, 2020) – Effective Tuesday, May 26, residents who utilize the Flint Street R-Center meal distribution site will need to use the entrance of Dr. Charles T. Lunsford School No.19, located at 465 Seward St., to obtain meals. The entrance change is necessary due to construction that is occurring in the area. Learn more>>

  • (Friday, May 22, 2020) – In response to the closure of City Hall due to the COVID-19 pandemic, the Rochester City Clerk’s Office today announced that couples seeking to obtain marriage licenses will now be able to do so through an online application process. Learn more>>

  • (Thursday, May 14, 2020) – Effective Monday, May 18, Helen Barrett Montgomery School No. 50, located at 301 Seneca Avenue, will be added to the list of locations currently operating as part of the grab-and-go meal distribution system that is a partnership between the City of Rochester, the Rochester City School District and Foodlink. Learn more>>

  • (Thursday, May 14, 2020) – Beginning Monday, May 18, the Central Library of Rochester and Monroe County will begin offering more MiFi mobile hotspot units and contactless curbside pickup of library materials. These services are available for any library card holder who needs internet access at home or would like to borrow physical library materials, such as books and DVDs. Learn more>>

  • (Friday, May 8, 2020) – Mayor Lovely Warren announced today that protective masks will be sent to every household mailing address in the City of Rochester. Nearly 96,000 homes will receive five masks each for a total distribution of nearly 480,000 masks. An additional 20,000 masks will be reserved to support public health efforts, as well as reopening activities and will be provided to businesses, churches and apartments as needed. The masks were provided to the City from the Monroe County stockpile. Learn more>>

  • (Thursday, May 7, 2020) – Effective Monday, May 18, the City of Rochester’s Department of Environmental Services will resume bulk refuse collection as part of the initial reopening of our community. Bulk Refuse collection was initially paused to preserve the City’s ability to continue normal refuse and recycling pickup and protect employee and public health during the COVID-19 crisis. Fortunately, as time has progressed, the City has not seen the level of illness initially feared among its DES employees and is able to reinstate this important service. Normal refuse and recycling collection will continue on its normal schedule. Learn more>> 

  • (Tuesday, May 5, 2020) – Mayor Lovely A. Warren announced today personnel reductions to protect essential services, including the police and fire departments. Over $2.1 million in savings will be generated over the current and next fiscal years. 403 employees in total are affected. However, 17 positions are eliminated with the remaining 386 employees subject to furlough or work sharing for the duration of the COVID-19 crisis. Learn more>>

  • (Friday, May 1, 2020) – The City of Rochester is seeking community input regarding the use of federal funding from the U.S. Department of Housing and Urban Development (HUD) in response to the coronavirus pandemic. Learn more>>