Coronavirus Information - Rochester Response

21 Corona header FEB

COVID-19 remains a serious threat and we must stay vigilant to protect ourselves and our circles:

  • Wear masks properly in indoor, public places and maintain social distancing.
  • Wash hands frequently with soap and warm water hand sanitizer.
  • Cover sneezes and coughs.
  • Stay home if you feel ill or display symptoms of COVID-19.
  • Track your health, help our community recover at

For complete information on vaccines, testing and self-reporting positive at-home test kit results, please visit

Latest News 

Home Test Kit Instructions


Get Vaccinated!

Vaccines are free, safe and effective. They are available to all residents – free of charge – and most sites accept walk-ins. Make an appointment online or call 753-5555. 

Free Testing 

The City of Rochester partners with Monroe County to provide free COVID tests to Monroe County residents. Rapid PCR tests are available to K-12 students seeking to return to school. Free rapid antigen tests are also available. 

To find a testing site, visit

Residents with symptoms should contact their healthcare provider or call the Monroe County COVID Hotline at 753-5555. 

What You Need to Know about Testing 
  • Testing is free and available for all ages.
  • You do not need an appointment to be tested. Even if appointments are full on the website, sites can accommodate walk-ins.
  • You must bring a valid form of identification (children do not need I.D.)
  • This is rapid testing with a self-administered, shallow nasal swab. You will know if your result is positive via a phone call within approximately one hour. 

Pandemic Related Service, Programs, Additional Information 

Download your Family COVID Preparedness Plan

Jumpstarting ROC>>

Other Community Resources>>

Helpful Telephone Numbers>>

Status of City Facility Operating Hours, Service Levels: Updated June 15, 2021:

The wearing of face masks is required in City facilities. Employees and the public are asked to stay home if they are not feeling well.  The following are the current hours of operation at City facilities and departments:

Rochester City Hall, 30 Church St. 

City Hall is open 9 a.m.–5 p.m. Additionally, the self-service drop boxes at City Hall will still be available 9 a.m.–5 p.m. so customers can continue to submit permit applications or payments (customers are reminded not to leave cash in drop boxes). 

Finance Department

The Treasury Bureau will be open to collect payments for taxes and water and refuse fees 9 a.m.–5 p.m., Mon.–Fri. at City Hall. The Assessment Bureau will also be open from 9 a.m.–5 p.m., Mon.–Fri. at City Hall. Appointments are encouraged. Call 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or 428-6994 for appointments with the Assessment Bureau. The drop boxes will also be available Mon.–Fri., 9 a.m.–5 p.m.

The Traffic Violations Agency (TVA), 200 E. Main St., will be open for walk-in customers, 8:30 a.m.–4:30 p.m., Mon.–Fri. TVA trials will take place from 8:30–11 a.m. Mon., Wed. and Fri. and 1–3 p.m. on Tuesdays and Thursdays. Call 428-6555 or visit if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from 8:30 a.m.–4:30 p.m., Mon.–Fri. Parking Hearings will be held 9 a.m.–1 p.m., Mon., Wed. and Fri. Municipal Ticket Hearings are held 9 a.m.–1 p.m., Wednesdays. Housing Code Ticket Hearings are held 9 a.m.–1 p.m. Mondays. Call 428-7484 to schedule an appointment.

Rochester Fire Department (RFD)

All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit 

Rochester Public Library

Visit the Rochester library website for a complete listing of locations and operating hours. 

Department of Neighborhood and Business Development 

All areas of the Department of Neighborhood and Business Development will operate from 9 a.m.–5 p.m., Mon.–Fri., for walk-in, grab-n-go and appointments to provide applications for grants, loans and permits related to operating a business, construction, home repairs and licensed trades. Express permitting of certain permit types will also be available at the Permit Office, while other permit types will continue with electronic or drop box submission. A drop box will continue to be available in the Permit Office for submission of Plumbing and Electrical Permits, Roof Permits and Certificate of Occupancy applications. To learn more about NBD permits, visit

City Neighborhood Service Centers will be open 9 a.m.–5 p.m., Mon. – Fri. for walk up service and submission of Property Rehabilitation Grant and Handicap Parking Permit applications.

The Rochester Police Department (RPD)

The RPD headquarters desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in-person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, process accident reports and to assist residents who need to talk to a police officer.

Each of the RPD patrol section offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a section office, visit

The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service seven days a week from 9 a.m.–6 p.m.

Department of Recreation and Human Services (DRHS) 

Administrative Offices, Human Services, Youth Services, Parks, Lodges and Athletic Permits

The DRHS Administrative Offices are open from 9 a.m.–5 p.m., permit services  from 9 a.m. – 4 p.m. and youth services programming takes place from 9 a.m.–8 p.m., Mon.–Fri. at 57 St. Paul St. View facility rental availability, make reservations and process payments online at

The City of Rochester Public Market and the International Plaza 
The Public Market is open on regular Market Days, 6 a.m.–1 p.m., Tuesdays and Thursdays; 5 a.m.–3 p.m., Saturdays. Visit for updates on special events. 

The International Plaza
Open 5–8 p.m. Thursdays and 1–5 p.m. Sundays. 2022 market days and events TBD. For updates visit

Recreation Centers:
The following R-Centers are open 2–9 p.m., Mon.–Fri.: 
  • Adams St. R-Center, 85 Adams St.;
  • Avenue D R-Center, 200 Avenue D;
  • Carter Street R-Center, 500 Carter St.;
  • Tyshaun Cauldwell Center For Hope, 524 Campbell St.;
  • Willie W. Lightfoot R-Center, 271 Flint St.;
  • Edgerton R-Center, 41 Backus St.;
  • David F. Gantt R-Center, 700 North St.;
  • Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.;
  • Thomas P. Ryan R-Center, 530 Webster Ave.; and
  • Frederick Douglass R-Center, 999 South Ave.
The David F. Gantt R-Center is open 10 a.m. – 9 p.m., Mon.–Fri.
The following R-Centers are open on Saturdays from 9:30 a.m. – 4:30 p.m.:
  • Adams St. R-Center
  • Avenue D R-Center
  • Willie W. Lightfoot R-Center
  • Thomas P. Ryan R-Center R-Center
  • David F. Gantt  R-Center
  • Trenton and Pamela Jackson R-Center

Open swimming is available at:

  • Adams Street R-Center, 3:30–6:15 p.m., Mon.–Fri. and 9:45 a.m.–3 p.m. on Saturdays
  • Trenton and Pamela Jackson R-Center, 3:30–8 p.m., Mon.–Fri. and 9:45–3 p.m., on Saturdays

Register for 2022 Summer Camp programs at:  

Crisis Intervention Services

The Person in Crisis (PIC) Team and assistance for victims can continue to be accessed 24/7. Call 211 or visit for more information.   

 Rochester Animal Services

The Rochester Animal Services Center, 184 Verona St., will continue to provide in-person customer service by appointment for pet adoptions and lost-pet recovery from 9 a.m.–3 p.m., Mon.–Sat. To make an appointment, please call 428-7274 or visit for more information.

Rochester City Clerk 

The Rochester City Clerk’s Licensing Office, Room 100A, will be open from 9 a.m.–5 p.m., Mon.–Fri. for license processing. The following services are available for walk-in services Mon.–Fri.: Commissioner of Deeds applications; Dog License Applications; Sexually Oriented Business License applications for managers and employees; Hotel/Motel/Van Licenses; Livery Licenses; Solicitor Licenses; Taxicab Driver Licenses; Taxicab Hackplate Licenses and Business Licenses; Animal and Poultry Licenses; Passports; Domestic Partnership Certificates; Domestic Partnership Terminations; Marriage License Applications; Alarm Permits; Corn Hill Parking Passes and Cobbs Hill Dog Park applications. For more information, call 428-6617.

Jumpstarting ROC
Learn about the City's response to the impacts of the COVID-19 pandemic and find valuable resources for businesses and links to information for residents. 

Personal COVID Plan

The City has prepared a COVID-19 Preparedness Plan to help families prepare in the event someone in their household were to become ill with the coronavirus. Learn more>> 

Community Resources

Food Assistance
Foodlink provides a directory of local food pantries, community meal programs and food distribution sites for those in need of food assistance. Learn more>>
Helpful Telephone Numbers  
  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
  • 24-Hour Hotline (585) 222-SAFE (7233)
  • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151