Coronavirus Information - Rochester Response

free masks for city residents

New York Forward

Rochester Launched Phase 4 of State Reopening Plan July 3

Governor Andrew Cuomo has authorized Rochester and the Finger Lakes region to begin the phased-reopening plan called New York Forward. Phase 1 began May 15 and Phase 3 began June 12. Phase 4 is set to begin July 1. Learn more>>

Local Emergency Order

During the Pandemic, Mayor Lovely A. Warren issues periodic Local Emergency Orders in accordance of Section 24 of NY Executive Law.

Read the latest Local Emergency Order here>>

City Services during State of Emergency

Police, Fire, 911, Refuse/Recycling and Water services continue
Most facilities are closed to the public or offer limited limited in-person service. Learn more>>
Public meetings and hearings held by teleconference or other method. Learn more>>
Secure drop box at City Hall, 30 Church St., (Fitzhugh St. entrance) for permit applications, payments or assessment grievances (do not leave cash in drop boxes).
Payments can be made by mail via City website at cityofrochester.gov/payments/. Online transaction fees are waived.
Many major Special Events are cancelled until further notice. Learn more>>
All City departments answer questions via phone and email.
All online services remain available.
311 Call Center remains in operation.

Jumpstarting ROC

This site will keep you up-to-date on the many actions that the City of Rochester is taking to respond to impacts of the COVID-19 pandemic – our immediate Response, how we will contribute to Recovery, and strategies to ensure our community’s long-term Resiliency. You’ll also find valuable Resources for businesses and links to information for residents.

Learn more at JumpStartingROC.com

Re-opening Rochester

What you need to know as Rochester moves through the re-opening phases.

Maintain Safe Social Distancing Practices for Yourself and Others

Stay home as much as possible.
Continue to wear a face mask in public, especially when you are in close proximity others.
Stay 6 feet apart from those outside your household.
Limit social gatherings to household members.
Do not gather in groups. Non-essential gatherings such as birthday parties, weddings and holiday picnics remain prohibited.
Avoid crowded places.
Wash your hands frequently for 20 seconds with soap and warm water.
Cover sneezes and coughs with a bent elbow.
Stay home if you feel ill or display symptoms of COVID-19.

Summer Meals Program

The Summer Meals Program provides free breakfast and lunch meals for youth who are 18 years of age and under. The program helps to ensure that school-aged youth continue to have access to the same nourishment they receive during the school year, and that no children are hungry while school is not in session.

Starting Monday, July 6, youth will be able to get grab-n-go meals from 9 a.m. – 4 p.m., Monday – Friday, at the following City-sponsored sites:

Adams Street, 85 Adams St.;
Ave D, 200 Ave. D;
Carter St., 500 Carter St.;
Tyshaun Cauldwell, 524 Campbell St.;
Frederick Douglass, 990 South Ave.;
Flint Street, 271 Flint St.;
- Use School 19 entrance at 465 Seward St.
David Gantt, 700 North St.;
Trenton and Pamela Jackson (Clinton-Baden), 485 N. Clinton Ave.;
Thomas Ryan, 530 Webster Ave.
Charles T. Lunsford School No. 19, 465 Seward St.
Genesee Valley Park Field House, 1316 Genesee St.
LaGrange, 455 LaGrange Ave.
Lake Riley Lodge, 100 Norris Dr.
Norton Village, 350 Waring Rd. (Waring Rd. Plaza) • Rochester Youth Sports Complex, 330 Smith St.

Track Your Health, Help Our Community Recover at ROCCOVID.org

Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>

Federal, State, City Support

Read a compilation of federal, state and City resources as of May 22 and to support citizens during the pandemic: View the report here>>

Other Community Resources

Foodlink Drive-through Emergency Food Distribution Sites

Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis. Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>>

Helpful Telephone Numbers

Food and Shelter Assistance: Dial 211
Willow Domestic Violence Center:
- 24-Hour Hotline (585) 222-SAFE (7233)
- 24-Hour Text Line (585) 348-SAFE (7233)
Monroe County Domestic Violence: 428-2215
National Suicide and Veterans Crisis Line: (800) 273- 8255
State Office of Mental Health: (844) 863-9314
County Office of Mental Health: call 753-5530
Local Life Line Mobile Crisis Team: call 275-5151