Coronavirus Information - Rochester Response

1120 CH reduced hours web header

Temporary Changes to City Office Operating Hours - Effective Monday, November 23, 2020 Until Further Notice 

New York  Forward: Cluster Action Initiative

Emergency Proclamation and Local Emergency Order

City Services During Local Emergency Order

Jumpstarting ROC

Re-opening Rochester

Other Community Resources

Helpful Telephone Numbers


Temporary Changes to City Office Operating Hours - Effective Monday, November 23, 2020 Until Further Notice 

(Thursday, Nov. 19, 2020) – The following changes in hours of operation will take effect at City-operated facilities and departments on Monday, Nov. 23 until further notice:

Rochester City Hall:
City Hall will be open from 9 a.m. to 2 p.m. However, the self-service drop boxes at City Hall will be available from 9 a.m. to 5 p.m. so customers can continue to submit permit applications or payments (customers are reminded not to leave cash in drop boxes).

Rochester Public Library:
The Central Library of Rochester and Monroe County will be open for browsing, borrowing materials, copying, faxing and notary services from 9 a.m. to 2 p.m., Monday through Friday; computers will not be available. Reference and research assistance are available, including appointment-only access to the Local History and Genealogy Division for extended research. Entrance is through the Bausch & Lomb Public Library Building on South Avenue. Call (585) 428-7300 or visit for assistance with the library.

The Arnett, Lincoln, Maplewood, and Winton branches will be open for browsing, borrowing materials, copying, faxing, and notary services from 9 a.m. to 2 p.m. Monday, Tuesday, Wednesday, Friday, and from 1 p.m. to 6 p.m. Thursday. Computers will be at reduced availability. Visit for more information.

The Charlotte, Douglass, Lyell, Monroe, Sully, and Wheatley branches will offer curbside pickup from 9 a.m. to 2 p.m. Monday, Tuesday, Wednesday, Friday, and from 1 to 6 p.m. Thursday. Visit for contact information for each branch.

The library will continue to provide online programs and access to e-content; visit for more information.

Finance Department:
The Treasury Bureau will be open to collect payments for taxes and water and refuse fees from 9 a.m. to 2 p.m., Monday through Friday at City Hall. The Assessment Bureau will also be open from 9 a.m. to 2 p.m., Monday through Friday at City Hall. Appointments are encouraged. Call 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or 428-6994 for appointments with the Assessment Bureau. The drop boxes will be available Monday through Friday, 9 a.m. to 5 p.m.

The Traffic Violations Agency, 200 E. Main St., will be open for walk-in customers, 9 a.m. to 2 p.m., Monday through Friday. TVA trials will take place from 8:30 to 11 a.m. and 1 to 3 p.m. on Tuesdays and Thursdays. Call 428-6555 or visit if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from 9 a.m. to 2 p.m., Monday through Friday. Parking and Municipal Code adjudication hearings will be held in person by appointment. Call 428-7484 to schedule an appointment.

Department of Neighborhood and Business Development:
The Department of Neighborhood and Business Development Permit Office will operate 9 a.m. to 2 p.m., Monday through Friday, for walk-in service and by appointment to provide application forms for grants and permits related to operating a business, construction, home repairs and licensed trades. Customers can also fill out applications for a right-of-way permit in this office. A City employee will be available to offer assistance. NBD staff will also be available for telephone or remote video consultations from 9 a.m. to 2 p.m., Monday through Friday. Call 428-7861 to schedule an appointment. To learn more about NBD permits, visit

City Neighborhood Service Centers will be open 9 a.m. to 2 p.m. for walk up service and submission of Property Rehabilitation Grant and Handicap Parking Permit applications.

All applications can be submitted to the drop boxes located at both City Hall and each NSC office between the hours of 2 and 5 p.m.

Department of Recreation and Human Services:
Administrative Offices, Youth Services, Parks, Lodges and Athletic Permits:
The DRHS Administrative Offices, permit service and youth services programming will take place in person from 9 a.m. to 2 p.m., Monday through Friday, at 57 St. Paul St. The City is still accepting online reservations for lodges and athletic fields. Gatherings must comply with current State and County social distancing guidelines. Citizens can view lodge availability, make reservations and process payments online by visiting

The City of Rochester Public Market:
Holidays at the Market will take place on Sundays: November 29, December 6, December 13 from 8 a.m. to 2 p.m. A special evening Market will take place on Thursday, December 17, from 6 - 9 p.m. The Market continues to be open on regular Market Days, 6 a.m. to 1 p.m., Tuesdays and Thursdays; 5 a.m. to 3 p.m., Saturdays.

Fall Recreation Programming:
R-Centers: The City’s R-Centers are continuing to host Learning Labs for RCSD students in grades K-6 from 8 a.m. to noon. R-Centers’ regular programming will operate from noon to 7 p.m. and include meals at: Adams St. R-Center, 85 Adams St.; Avenue D R-Center, 200 Avenue D; Carter Street R-Center, 500 Carter Street; Tyshaun Cauldwell Ctr. For Hope, 524 Campbell St.; Frederick Douglass R-Center, 999 South Ave; Edgerton R-Center, 41 Backus St.; David F. Gantt R-Center, 700 North St.; Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.; Thomas P. Ryan R-Center, 530 Webster Ave. Saturday R-Center programming is from 10 a.m. to 5 p.m. at Adams St. R-Center, David F. Gantt R-Center, Trenton & Pamela Jackson R-Center, and the Thomas P. Ryan R-Center.

Crisis Intervention Services:
Support services provided by the Family Crisis Intervention Team and Victim Assistance programs will continue to be available and accessible. Visit for more information.

The Rochester Police Department (RPD)
The RPD Headquarters Desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, process accident reports and to assist residents who need to talk to a police officer.

Each of the RPD Patrol Section Offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a Section Office, visit

The Rochester Animal Services animal shelter, 184 Verona St., is providing in-person customer service for customers by appointment for pet adoptions and lost-pet recovery from 11 a.m. to 4 p.m., Monday through Saturday.

The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service from 9 a.m. to 4 p.m., Monday through Friday.

Rochester Fire Department (RFD)
All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit

Rochester City Clerk
The Rochester City Clerk’s Licensing Office, room 100A, will be open from 9 a.m. to 2 p.m. Monday through Friday for some of the licenses it processes. The following services are available for walk-in services Monday through Friday: Commissioner of Deeds applications; Dog License Applications; Sexually Oriented Business License applications for managers and employees; Hotel/Motel/Van License; Livery License; Solicitor License; Taxicab Driver License; Taxicab Hackplate License and Business Licenses. The following services are available by appointment only: Animal and Poultry License; Domestic Partnership Termination; and Passports. The following services are available online only: Domestic Partnership Certificate; Marriage License Applications (City of Rochester residents only) and Virtual Civil Marriage Ceremonies (City of Rochester residents only). The following applications can be mailed or dropped off in City Hall’s drop box: Alarm Permits; Corn Hill Parking Passes and Cobbs Hill Dog Park applications. Call 428-6617 if you have questions or to schedule an appointment.
(Revised Thursday, Nov. 19, 2020) 

New York  Forward: Cluster Action Initiative   
 In October, Governor Andrew Cuomo launched the Cluster Action Initiative to address regional increases in coronavirus infections.  The initiative assigns color-coded levels of restrictions (yellow, orange, red) based on exposure rates. To lean more, including Rochester's current status, click here>>

Emergency Proclamation and Local Emergency Order

During the Pandemic, Mayor Lovely A. Warren issues periodic Emergency Proclamations and Local Emergency Orders in accordance of Section 24 of NY Executive Law.

City Services during State of Emergency 

  • Police, Fire, 911, Refuse/Recycling and Water services continue
  • City Hall is open from 9 until 2 p.m. All visitors are screened at the door.
  • Neighborhood Service Center offices open from 9 a.m. to 2 p.m. Learn more>>
  • City Council meetings held by teleconference or other method. Learn more>>
  • Secure drop box available at City Hall, 30 Church St.,  (Fitzhugh St. entrance) from 9 a.m. to 5 p.m. for permit applications, payments or assessment grievances (do not leave cash in drop boxes).
  • Drop boxes also available at NSC offices.
  • Payments can be made by mail via City website at Online transaction fees are waived.
  • Many major Special Events are cancelled until further notice. Learn more>>  
  • All online services remain available.
  • 311 Call Center remains in operation.

Jumpstarting ROC 

This site will keep you up-to-date on the many actions that the City of Rochester is taking to respond to impacts of the COVID-19 pandemic – our immediate Response, how we will contribute to Recovery, and strategies to ensure our community’s long-term Resiliency. You’ll also find valuable Resources for businesses and links to information for residents. 

Learn more at

Re-opening Rochester

What you need to know as Rochester moves through the re-opening phases.

Maintain Safe Social Distancing Practices for Yourself and Others

  • Stay home as much as possible.
  • Continue to wear a face mask in public, especially when you are in close proximity others.
  • Stay 6 feet apart from those outside your household.
  • Limit social gatherings to household members.
  • Do not gather in groups. Non-essential gatherings such as birthday parties, weddings and holiday picnics remain prohibited. 
  • Avoid crowded places.
  • Wash your hands frequently for 20 seconds with soap and warm water.
  • Cover sneezes and coughs with a bent elbow.
  • Stay home if you feel ill or display symptoms of COVID-19.
  • Track Your Health, Help Our Community Recover at 

Help the Monroe County Department of Health find new hotspots and identify at-risk populations by participating in the online daily health tracker. Learn more>>

Federal, State, City Support

Read a compilation of federal, state and City resources as of May 22 and to support citizens during the pandemic: View the report here>> 

Other Community  Resources 

Foodlink Drive-through Emergency Food Distribution Sites

Foodlink is partnering with Monroe County to distribute emergency food supply boxes in response to the COVID-19 public health crisis.  Distribution sites across the county will provide drive through, no-touch distributions. Pre-registration is required Learn more>>

Helpful Telephone Numbers 

  • Food and Shelter Assistance: Dial 211
  • Willow Domestic Violence Center: 
    • 24-Hour Hotline (585) 222-SAFE (7233)
    • 24-Hour Text Line (585) 348-SAFE (7233) 
  • Monroe County Domestic Violence: 428-2215
  • National Suicide and Veterans Crisis Line: (800) 273- 8255
  • State Office of Mental Health: (844) 863-9314
  • County Office of Mental Health: call 753-5530
  • Local Life Line Mobile Crisis Team: call 275-5151