COVID-19 remains a serious threat and we must stay vigilant to protect ourselves and our circles:
- Wear masks properly in indoor, public places and maintain social distancing.
- Wash hands frequently with soap and warm water hand sanitizer.
- Cover sneezes and coughs.
- Stay home if you feel ill or display symptoms of COVID-19.
- Track your health, help our community recover at www.ROCCOVID.org.
For complete information on vaccines, testing and self-reporting positive at-home test kit results, please visit www.monroecounty.gov.
Latest News
Free, At-Home Test Kits Available
Free, at-home kits with rapid COVID-19 tests are available to residents beginning:
- Sat., Dec. 18: Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.;
- Sun. Dec. 19: Edgerton R-Center, 41 Backus St.
Home Test Kit Instructions
Get Vaccinated!
Vaccines are free, safe and effective. They are available to all residents – free of charge – and most sites accept walk-ins. Make an appointment online or call 753-5555.
Free Testing
The City of Rochester partners with Monroe County to provide free COVID tests to Monroe County residents. Rapid PCR tests are available to K-12 students seeking to return to school. Free rapid antigen tests are also available.
To find a testing site, visit monroecounty.gov/health-covid-19-testing/.
Residents with symptoms should contact their healthcare provider or call the Monroe County COVID Hotline at 753-5555.
What You Need to Know about Testing
- Testing is free and available for all ages.
- You do not need an appointment to be tested. Even if appointments are full on the website, sites can accommodate walk-ins.
- You must bring a valid form of identification (children do not need I.D.)
- This is rapid testing with a self-administered, shallow nasal swab. You will know if your result is positive via a phone call within approximately one hour.
Pandemic Related Service, Programs, Additional Information
Download your Family COVID Preparedness Plan
Jumpstarting ROC>>
Other Community Resources>>
Helpful Telephone Numbers>>
Status of City Facility Operating Hours, Service Levels: Updated June 15, 2021:
The wearing of face masks is required in City facilities. Employees and the public are asked to stay home if they are not feeling well. The following are the current hours of operation at City facilities and departments:
Rochester City Hall, 30 Church St.
City
Hall is open 9 a.m.–5 p.m. Additionally, the self-service drop boxes at
City Hall will still be available 9 a.m.–5 p.m. so customers can continue to
submit permit applications or payments (customers are reminded not to leave
cash in drop boxes).
Finance Department
The
Treasury Bureau will be open to collect payments for taxes and water and refuse
fees 9 a.m.–5 p.m., Mon.–Fri. at City Hall. The Assessment Bureau will also be
open from 9 a.m.–5 p.m., Mon.–Fri. at City Hall. Appointments are encouraged.
Call 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or
428-6994 for appointments with the Assessment Bureau. The drop boxes will also
be available Mon.–Fri., 9 a.m.–5 p.m.
The
Traffic Violations Agency (TVA), 200 E. Main St., will be open for walk-in
customers, 8:30 a.m.–4:30 p.m., Mon.–Fri. TVA trials will take place from 8:30–11
a.m. Mon., Wed. and Fri. and 1–3 p.m. on Tuesdays and Thursdays. Call 428-6555
or visit www.cityofrochester.gov/rtva
if you need assistance regarding your ticket(s) and/or trial.
The
Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from
8:30 a.m.–4:30 p.m., Mon.–Fri. Parking Hearings will be held 9 a.m.–1 p.m., Mon.,
Wed. and Fri. Municipal Ticket Hearings are held 9 a.m.–1 p.m., Wednesdays.
Housing Code Ticket Hearings are held 9 a.m.–1 p.m. Mondays. Call 428-7484 to
schedule an appointment.
Rochester Fire Department (RFD)
All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit cityofrochester.gov/servicelocator/.
Rochester Public Library
Visit the Rochester library website for a complete listing of locations and operating hours.
Department of Neighborhood and Business Development All
areas of the Department of Neighborhood and Business Development will operate
from 9 a.m.–5 p.m., Mon.–Fri., for walk-in, grab-n-go and appointments to
provide applications for grants, loans and permits related to operating a
business, construction, home repairs and licensed trades. Express permitting of
certain permit types will also be available at the Permit Office, while other
permit types will continue with electronic or drop box submission. A drop box
will continue to be available in the Permit Office for submission of Plumbing
and Electrical Permits, Roof Permits and Certificate of Occupancy applications.
To learn more about NBD permits, visit www.cityofrochester.gov/NBDpermits.
City
Neighborhood Service Centers will be open 9 a.m.–5 p.m., Mon. – Fri. for walk
up service and submission of Property Rehabilitation Grant and Handicap Parking
Permit applications.
The Rochester Police Department (RPD)The
RPD headquarters desk at the Public Safety Building, 185 Exchange Blvd., will
continue to serve customers in-person, 24-hours-a-day, seven days-a-week, including
those who want to post bail for inmates in the Monroe County Jail, process
accident reports and to assist residents who need to talk to a police officer.
Each
of the RPD patrol section offices provide access to in-person customer service with
an on-duty patrol officer via call boxes at the front doors. To find a section office,
visit www.cityofrochester.gov/servicelocator.
The
RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service seven days a week from 9 a.m.–6 p.m.
Department of Recreation and Human
Services (DRHS) Administrative Offices, Human Services, Youth Services,
Parks, Lodges and Athletic Permits
The DRHS Administrative Offices are open from 9 a.m.–5 p.m., permit services from 9 a.m. – 4 p.m. and youth services programming takes place from 9 a.m.–8 p.m., Mon.–Fri. at 57 St. Paul St. View facility rental availability, make reservations and process payments online at www.cityofrochester.gov/R-Central.
The City of Rochester Public Market and
the International Plaza
The Public Market is open
on regular Market Days, 6 a.m.–1 p.m., Tuesdays and Thursdays; 5 a.m.–3 p.m.,
Saturdays. Visit www.cityofrochester.gov/marketevents
for updates on special events.
The
International Plaza
Open
5–8 p.m. Thursdays and 1–5 p.m. Sundays. 2022 market days and events TBD. For updates visit www.cityofrochester.gov/internationalplaza.
Recreation Centers:The following R-Centers are open 2–9 p.m., Mon.–Fri.:
- Adams St. R-Center, 85 Adams St.;
- Avenue D R-Center, 200 Avenue D;
- Carter Street R-Center, 500 Carter St.;
- Tyshaun Cauldwell Center For Hope, 524 Campbell St.;
- Willie W. Lightfoot R-Center, 271 Flint St.;
- Edgerton R-Center, 41 Backus St.;
- David F. Gantt R-Center, 700 North St.;
- Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.;
- Thomas P. Ryan R-Center, 530 Webster Ave.; and
- Frederick Douglass R-Center, 999 South Ave.
The David F. Gantt R-Center is open 10 a.m. – 9 p.m., Mon.–Fri.
The following R-Centers are open on Saturdays from 9:30 a.m. – 4:30 p.m.:
- Adams St. R-Center
- Avenue D R-Center
- Willie W. Lightfoot R-Center
- Thomas P. Ryan R-Center R-Center
- David F. Gantt R-Center
- Trenton and Pamela Jackson R-Center
Open
swimming is available at:
- Adams
Street R-Center, 3:30–6:15 p.m., Mon.–Fri. and 9:45 a.m.–3 p.m. on Saturdays
- Trenton
and Pamela Jackson R-Center, 3:30–8 p.m., Mon.–Fri. and 9:45–3 p.m., on Saturdays
Register for 2022 Summer Camp programs at: www.cityofrochester.gov/R-Central.
Crisis Intervention Services
The
Person in Crisis (PIC) Team and assistance for victims can continue to be
accessed 24/7. Call 211 or visit cityofrochester.gov/crisisintervention
for more information.
Rochester Animal Services
The
Rochester Animal Services Center, 184 Verona St., will continue to provide
in-person customer service by appointment for pet adoptions and lost-pet
recovery from 9 a.m.–3 p.m., Mon.–Sat. To make an appointment, please call 428-7274
or visit https://www.cityofrochester.gov/rochesteranimalservices/
for more information.
Rochester City Clerk The Rochester City Clerk’s Licensing Office, Room 100A, will
be open from 9 a.m.–5 p.m., Mon.–Fri. for license processing. The following
services are available for walk-in services Mon.–Fri.: Commissioner of Deeds
applications; Dog License Applications; Sexually Oriented Business License
applications for managers and employees; Hotel/Motel/Van Licenses; Livery
Licenses; Solicitor Licenses; Taxicab Driver Licenses; Taxicab Hackplate
Licenses and Business Licenses; Animal and Poultry Licenses; Passports;
Domestic Partnership Certificates; Domestic Partnership Terminations; Marriage
License Applications; Alarm Permits; Corn
Hill Parking Passes and Cobbs Hill Dog Park applications. For more
information, call 428-6617.
Jumpstarting ROC
Learn about the City's response to the impacts of the COVID-19 pandemic and find valuable resources for businesses and links to information for residents.
www.jumpstartingroc.com Personal COVID Plan
The City has prepared a COVID-19 Preparedness Plan to help families prepare in the event someone in their household were to become ill with the coronavirus. Learn more>>
Food AssistanceFoodlink provides a directory of local food pantries, community meal programs and food distribution sites for those in need of food assistance.
Learn more>>
Helpful Telephone Numbers
- Food and Shelter Assistance: Dial 211
- Willow Domestic Violence Center:
-
24-Hour Hotline (585) 222-SAFE (7233)
- 24-Hour Text Line (585) 348-SAFE (7233)
- Monroe County Domestic Violence: 428-2215
- National Suicide and Veterans Crisis Line: (800) 273- 8255
- State Office of Mental Health: (844) 863-9314
- County Office of Mental Health: call 753-5530
- Local Life Line Mobile Crisis Team: call 275-5151