Neighborhood and Business Development Operations during Coronavirus Outbreak

Cornavirus Response  Update:  The City’s Department of Neighborhood and Business Development (NBD) is operating under the following customer-service procedures during the COVID-19 outbreak.

Serving Customers Through challenge

All online services on the City website will remain available and all City departments will still answer questions via phone and email. Online transaction fees will be waived until further notice. A secure drop-box will be made available at City Hall for residents to drop off permit applications, payments or assessment grievances. Payments can also continue to be made by mail.

While facilities are closed, NBD will provide the following services through the website, email and the drop box at City Hall, 30 Church St.

  • Building permits and building-related permits: Forms for Building Permits; Electrical Permits; Elevator Permits; Fire Permits; Plumbing Permits; Re-roof Permits; Certificate of Occupancy Renewal; Zoning Application forms and other permits can be found at
  • Download the appropriate form and place them in the City Hall drop box or send by mail to room 125A City Hall, 30 Church St., Rochester NY, 14614. Include checks or money orders for appropriate fees. Do not place cash in any drop boxes.
  • Business Permits: Applications and renewal information can be found at New Business Permits and renewals should be placed in the City Hall drop box. Good Neighbor Agreements can be conducted by telephone with the NSC offices. Visit for NSC office locations, telephone numbers and email addresses.
  • Handicap Parking Permits: Applications can be found at and placed in the local City Hall drop box along with a copy of a government-issued photo ID. Photos can also be emailed to the appropriate Neighborhood Service Center.  The Handicap Parking Permit will be mailed.
  • Emergency Assistance Repair Grant applications: Forms can be downloaded online at and placed in the City Hall drop box or emailed to
  • Homebuyer Assistance Grant applications: Forms can be downloaded online at or requested by email at and placed in the City Hall drop box. No photo copies can be made by City staff and no originals will be returned.

Land Use Boards Meetings

The June meetings Land Use Boards will be held online and available through the City's YouTube channel. 

Rochester Land Bank Meeting

The Rochester Land Bank will hold its monthly meetings online available to the public via teleconference. Learn more at

Business Assistance

The City of Rochester and its partners in job creation and retention are supporting business that are experiencing hardships due to the COVID-19 outbreak through the following new and updated programs:

  • NEW Business Emergency Retention Grant Program 
    • Grants may be utilized towards working capital to pay business expenses to continue operations and retain employees. Average grant awards are $2,000. Working capital expenses may include: Payroll, insurance, utility expenses, inventory and other similarly related short-term debt and operating expenses necessary to continue operations. Find the application here>>
  • NEW City of Rochester and REDCO Request for 90 Day Loan Deferral   
  • NEW  KIVA Rochester Expands Loan Access to Aid Small Businesses 
    • The Kiva Rochester crowd funding program has expanded its access to interest-free loans to help local small businesses weather the economic downturn triggered by the COVID-19 outbreak. Kiva has increased the maximum loan amount to 15,000 (from $10,000); waived certain financial requirements to expand eligibility; and instituted a new six-month grace period on the first loan repayment. Learn how to apply for a Kiva loan at
  • NEW U.S. Small Business Administration Loans 
    • The U.S. Small Business Administration is offering low-interest Economic Injury Disaster Loans for businesses impacted by COVID-19 crisis. Loans are up to $2 million in assistance per small business and can provide vital economic support to small businesses to help overcome the temporary loss of revenue.
    • The SBA is also offering an Express Bridge Loan authorizing SBA Express Lenders to provide small businesses with in expedited SBA-guaranteed bridge loans of up to $25,000 to  while those small businesses apply for and await long-term financing. 
    • More information can be found on the SBA's Coronavirus (COVID-19): Small Business Guidance & Loan Resources webpage>>
  • NEW Monroe County Emergency Small Business Support Program 
    • In light of the COVID-19 outbreak in the United States, Monroe Couny has established a 0 percent interest loan of up to $10,000 to support small businesses (50 or fewer full-time or full-time equivalent employees) impacted by the pandemic. More information can be found on the Monroe County economic development webpage>>