Northwest Quadrant Service Center

Coronavirus Response Update: (Monday August 3, 2020) – The City’s Department of Neighborhood and Business Development issued the following customer-service procedures during the COVID-19 outbreak. Learn more>> 

Welcome! We look forward to working with you to make the Northwest Quadrant a better place to live, work, play and raise a family. From the JOSANA Neighborhood to Charlotte, your Quadrant Team and Service Center staff will work with our community partners to resolve quality of life issues, pave the way for appropriate housing and economic development, and help make Northwest Rochester the best it can be. 

City of Rochester – Emergency Rent Assistance

Please note; the City of Rochester partners with local agencies to administer rental arrears assistance programs.

Are you eligible?*

 You are a renter;

 You have lost income due to the COVID-19 pandemic;

 You are in immediate danger of eviction, homelessness, loss of housing, or utility shut off; and,

 You have a household income at or below guidelines

 *LINK TO MORE INFORMATION ABOUT EMERGENCY RENT ASSISTANCE>> 

 *Asistencia de Emergencia para Alquiler aqui>>

Neighborhoods

Please visit our neighborhood pages to learn more about our vibrant community:

2020 Northwest NSC Quad Team Meetings:

Our Quadrant Team meets regularly with representatives from all of our neighborhoods at the Northwest NSC Office.  Please contact the office for more information about how you can get involved.   

Quad Team meetings are quarterly.  Meeting times vary by date.  Meeting times are either Noon am or 5:30 pm at the Northwest NSC office.

January 22 at Noon  March 25 at 5:30 pm June 24 at 5:30 pm 
September:  23 at Noon December:  16 at Noon  

  

Northwest Quadrant Information

*UPDATED City of Rochester Business Permit process during local Health Emergency:  

UPDATED Business Permit Application Processing (Return to NORMAL Processing Procedures)

Bring  your initialized and completed hard copy application along with a check or money order fee payment  (non-refundable $25.00 application fee, payable to the "Rochester City Treasure") off to the  PERMIT OFFICE at CITY HALL, 30 Church St.,   Your Business Permit application will be reviewed for legal use compliance under the Zoning Code and the New York State Building Code.  If your proposed use is in compliance with these codes, your application will be forwarded to your local NSC Office for final review and completion.  For more details consult the new Business Permit process.    New City Hall Business Hours:  9 a.m. - 4.p.m.

After obtaining New York State Building Code and Rochester Zoning Code approval and paying the non-refundable $25.00 application fee, take your approved and signed Business Permit application to your  local NSC Office.

You will need bring your:

  1. Government Photo identification (NYS Driver's / Non-driver's License or United States Passport) of all persons listed on your application. 
  2. Copies of any NYS Licenses (e.g. Barber, Beautician, Tattoo, Tobacco, Vapor Products, E-Cigarettes, etc.)
  3. NYS Certificate of Authority (NYS Resale Taxes)   

FAILURE TO INCLUDE COPIES OF REQUIRED DOCUMENTS WILL DELAY PROCESSING.  

 If your business has a signed and approved Entertainment or Amusement License from the Rochester Police Department NO Business Permit is required.   If any of these licenses are "pending," a Business Permit is REQUIRED before opening your business.

  All Fire Department, building permits, and Code Enforcement building inspections must be completed at your site before a business permit can be issued.  Allow two weeks for this "extended" process before receiving your new or renewal Business Permit.

 

*UPDATED City of Rochester Handicapped Permit process during local Health Emergency:  

Handicapped Permits will now be processed at your local neighborhood NSC Offices.   You may speak to a someone at the NSC Offices during NEW business hours or drop off your documents at the NSC Drop Box.   NEW NSC Business Hours:  9 a.m. - 4 p.m.


Person to Person Meetings

  • Person to Person meetings are available BY APPOINTMENT ONLY at NSC Director's Office in City Hall, 30 Church St.
  • Person to Person meetings are available BY APPOINTMENT ONLY at each NSC Office via Phone Call or Zoom Meetings:  Tuesdays and Thursdays from 10 a.m. - 3 p.m.
 

Northwest NSC Office Lobby Drop Box will be available on Monday - Friday from 8 a.m. - 4 p.m. 

 

We look forward to serving you!

Northwest Quadrant
71 Parkway - First Floor
Rochester, New York  14608
Tammi R. Herron, Administrator
(585) 428-7620
Tammi.Herron@CityofRochester.Gov
www.cityofrochester.gov/nwnsc