Office of Constituent Services

Mayor's Office of Constituent Services Poster

Tracey Miller, Assistant to the Mayor

Director's Message

The Mayor's Office of Constituent Services (OCS) is here for you.

As Mayor Warren's personal representatives to the community, we provide an immediate response to concerns raised by our customers to ensure City services are delivered properly. The OCS  works exclusively on behalf of city residents and community groups to coordinate the missions of Mayor Warren's Administration, the Rochester City Council, other governmental and social agencies and the faith community to ensure that City government is working as efficiently and as effectively as possible for the citizens they serve. OCS provide information on a variety of issues to residents and make referrals to external agencies and community groups as necessary.

Please, feel free to contact the Mayor's Office of Constituent Services to learn how we can be of service to you!


Mayor Warren launches Faith Action Story Map

The Faith in Action Story Map an interactive web platform that uses geographic information to tell the story of the City’s evolving collaboration with Rochester’s houses of worship. See the Faith in Action Story Map here>>

Contact Information

Office of Constituent Services
City Hall Room 308A
30 Church St. Rochester NY, 14614
(585) 428-7045

Scheduling the Mayor

If you would like to invite the Mayor to an event, please send an email to

OCS Programs

Under the direction of Mayor Warren, OCS staff works also develops community-outreach projects and initiatives designed to enhance the lives of Rochester residents.

 Books and Bears

Give a bear hug or a quiet moment of reading to our youngest residents by donating new books or stuffed Teddy bears  to the Rochester Police Department. These small gifts will then be offered to small children who experience or witness domestic violence or some other traumatic event. Learn More

Clergy on Patrol

Clergy on Patrol is a partnership between the Rochester Police Department (RPD) and the local clergy. RPD officers walk the neighborhoods with members of the Clergy to help build relationships with members of the local community. The program is not restricted to clergy. Citizens of any faith or philosophy are welcome to volunteer. Learn More

Faith in Action - Serving Beyond the Four Walls

Faith in Action programs provide houses of worship an opportunity to work with City government its private partners to further their missions of service and leadership in the city's most challenged neighborhoods.  Learn more>>

Faith in Action Programs  

  • Faith in Action – Adopt a School: Helping students of the Rochester City School District who are experiencing a disproportionate impact of the coronavirus pandemic. Learn more>>
  • Faith in Action - Housing and Neighborhood Development Opportunities: Working with developers to invest in neighborhoods.  Learn more>>

J.U.S.T. L.A.W. 

Just Law is a program to educate middle school students about the U.S. legal system with local judges visiting participating schools. It is a collaborative effort to help middle school students in the Rochester City School District better understand the law and our country’s legal system.

The program explores topics including an overview of the U.S. judicial system, the concept of legal literacy, the importance of school attendance, the value of strong writing skills, the significance of the written word in the court system, ways to express concerns, questions, desires and expectations relating to the court system, and career opportunities within the courts. Learn more>>  

Lunch with the Mayor

Mayor Lovely Warren believes it is vital to show our young people that they are important and have a part to play in our community. That’s why she launched  Lunch with the Mayor.

Lunch with the Mayor gives Mayor Warren an opportunity to visit area schools to have lunch with our students and answer questions they may have. Lunch with the Mayor is a special program designed to show students Mayor Warren cares about them and that she believes in them. Learn More>>

Story Time with Style

Mayor Lovely A. Warren and many community partners hope to increase recreational reading by offering children books in a comfortable setting--local beauty salons and barber shops.

Participating salons and barbershops in the city of Rochester are hosting bookshelves filled with children’s books that have been provided by our community partners. The ultimate hope is that boys and girls will continue to associate waiting with reading and chose to do so whenever the opportunity presents itself. Learn More>>

Inspiring Beauty: Empowering Young Women: The Mayor’s Red Carpet Affair 

The Distinguished Gentleman, The Mayor's Appointment: Inspiring Success in Young Men 

OCS Staff  

 Tracey Miller Tracey Miller
Assistant to the Mayor Learn more>>
Books and Bears
Clergy on Patrol
Faith in Action
Faith in Action Adopt a School
Faith in Action Development Opportunities
Inspiring Beauty: Empowering Young Women: The Mayor’s Red Carpet Affair 
Lunch with the Mayor
The Distinguished Gentleman, The Mayor's Appointment: Inspiring Success in Young Men  
 Liliana Liliana Ruiz Learn More>> 
Northeast and Southwest Neighborhood Liaison
Liaison to the Hispanic Community
(585) 428-6588 
 J.U.S.T. L.A.W.
 James_Lewis James Lewis Learn more>>
Liaison to the LGBTQ community
(585) 428-6745
 frank Frank Keophetlasy Learn More>>
Northwest Neighborhood Liaison
International Community Liaison
(585) 428-6749