Citizen Complaint Process - Rochester Police Department

UNDERSTANDING THE PROCESS PRIDE - Professionalism, Respect, Integrity, Dedication, Excellence

You have filed a complaint because you think a police officer(s) may have acted improperly or that your rights were violated. What happens next?


A police command officer with the rank of Sergeant or above will interview you about your complaint and will ask you questions about what happened. It is possible that the command officer may be able to explain the officer(s) actions to your satisfaction.

  • You may be interviewed at the Rochester Police Department (RPD) Professional Standards Section office (PSS-Internal Affairs), 846 South Clinton Avenue and you may be videotaped during your interview.
  • You may bring a lawyer, family member or friend to your interview if you wish.
  • The command officer will ask you for the names of witnesses that may be aware of the circumstances about your complaint.
  • A police photographer may take pictures of any injuries that you believe are related to your complaint.


After your interview, the RPD will investigate your complaint. Investigators will talk to witnesses and visit the scene of the incident.

  • Investigators are command officers assigned to PSS.
  • All officers will be interviewed, as well as the witnesses you have named if they are in agreement. You may be contacted for more information.
  • You will receive a letter informing you of the status of your complaint. Although it is impossible to estimate how long an investigation will take, you will receive periodic reports on its status. If you have any questions, you may call PSS at (585) 428-7131.
  • A final report will be prepared upon the investigation's completion.


  • The Chief of Police reviews every complaint after the investigation is completed and a final report is written.
  • If your complaint includes excessive force or alleges an officer committed a crime, it will also be reviewed by the Civilian Review Board (CRB). The Board includes three citizens who are not members of RPD.
  • The CRB will review your complaint, statements from all witnesses and reports from the investigation. The CRB may ask for additional information before making its recommendations to the Chief of Police. The CRB may also choose to interview witnesses.
  • Results of investigations where there are no charges a police officer used excessive force or committed a crime are also reviewed by the Chief of Police.
  • The Chief of Police reviews investigations and makes the final decision on all complaints.


The results of your complaint are called "Findings." There are four possible Findings:

  • Sustained    - Your complaint has been supported. The officer(s) involved acted improperly and may face disciplinary action.
  • Unfounded - The investigation found no basis to your complaint.
  • Exonerated - The police officer(s) involved acted properly and will not be disciplined.
  • Unprovable - There was not enough evidence to support your complaint as true or false; no further action will be taken.

The Chief of Police will decide on a finding for your complaint and will inform you by letter of the result. If you want more information or explanation, call PSS at (585) 428-7131.


If the finding is "Sustained," the Chief of Police can take several actions, including the requirement of extra training or counseling for the officer(s) involved or can charge them with violating RPD Rules and Regulations.

  • If they face charges, the officer(s) will be given a hearing where you may be asked to testify.
  • Hearings are usually conducted at the City Public Safety Building (PSB). You may bring a lawyer or any other person with you if you are asked to appear.
  • If the officer(s) are found "Guilty" after the hearing, they may be reprimanded, fined, suspended, demoted or fired. The Chief of Police will make the final determination.


However your complaint is resolved, you will be notified by mail of the outcome. You will also be notified if the process takes longer than 60 days to determine a finding. You may ask about your complaint's status at any time by calling PSS at (585) 428-7131.

Be sure to notify PSS immediately if you change your address during the investigation.

  • If you are not satisfied with the finding, you can make an appointment with the investigator(s) by calling PSS at (585) 428-7131.
  • If you wish to file a claim against the City for any damages you believe you have suffered, you can obtain the appropriate form from the City Law Department, (585) 428-6896.
  • If you believe you have basis for a criminal or civil lawsuit, you can speak to a lawyer. The Monroe County Bar Association can refer you to a lawyer, (585) 546-2130.


The complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully. Allegations and charges against a police officer(s) are taken very seriously. You can provide Comment about a police officer here. 

All complaints are investigated thoroughly and all findings by the Chief of Police are based upon the evidence developed during the investigation.

For more information about the RPD's Citizen Complaint Investigation & Review Process or to find out about the status of your complaint, call PSS at (585) 428-7131, or by email: