Victim Assistance Unit - Rochester Police Department

Victim Assistance UnitPRIDE - Professionalism, Respect, Integrity, Dedication, Excellence 

If you are the victim of a crime, Victim Assistance Unit of the Rochester Police Department (RPD) is here to help. The office is located in Room 270 (on the second floor) of the Rochester Public Safety Building, 185 Exchange Blvd., Rochester, NY. Hours are Monday – Friday, 8 AM to 5 PM; Saturdays 8 AM to Noon; telephone (585) 428-6630. 

You have the right to be protected against intimidation and harm. If you are threatened, immediately call 9-1-1.

Important Numbers: 


Emergency 9-1-1
RPD's Victim Assistance Unit (585) 428-6630
Willow Domestic Violence Center (585) 222-7233
District Attorney     (585) 753-4500
Family Court Domestic Violence Services (585) 371-3544

Child Protective Services    

(585) 461-5690
Rape Crisis Center (585) 546-2777
Life Line 2-1-1
City Court Records (585) 371-3417
Monroe County Jail Records (585) 753-4135


Our Services:

The Victim Assistance Unit does not distribute cash, reimburse for stolen property or advocate for defendants.

The Victim Assistance provides:

  • Crisis support services after a crime 

  • Home or hospital visits 

  • Explanation of the criminal justice system 

  • Referrals to other agencies 

  • Transportation to and from court for victims and witnesses who have exhausted all other means of transportation 

  • Assistance in filing New York State (NYS) Crime Victims Compensation

Victims of crime, survivors of a homicide victim or children who have witnessed a crime may be entitled to compensation benefits through the NYS Crime Victims Board. These benefits cover:

  • Out of pocket medical expenses
  • Lost wages 
  • Funeral expenses 
  • Essential personal property 
  • Counseling services
  • Transportation costs to court 
  • Loss of support benefits 
  • Rehabilitation services

 If you are the victim of a family (domestic) offense, you have the right to:

  • Bring charges in both Criminal and Family Courts
  • Request an Order of Protection (OOP), which can require that the offender stop threatening or harming you, or stay away from you entirely 
  • An OOP can be issued in both Criminal Court and Family Court 
  • A Criminal Court may issue an OOP to any victim and/or witness listed on the crime report once an arrest is made and the offender is arraigned before a Criminal Court judge. 
  • You may be eligible in Family Court if you currently are married or ever have been married to the offender, blood relatives, have a child in common or are current or former intimate partners.

For more information on services for victims of domestic violence, visit the Rochester Police Department Domestic Violence page.

There are two types of Orders of Protection:

  • No Contact OOP - The offender is not to have any contact whatsoever with the victim.
  • No Offensive Contact OOP - The offender can have contact with the victim, but cannot physically harm or threaten to harm the victim.


To file for a warrant for a person’s arrest, you need to bring your Crime Report to Room 270 (on the second floor) of the Rochester Public Safety Building, 185 Exchange Boulevard, Rochester, NY, where you will see a police paralegal. Call 428-6571 for general inquiries.

District Attorney:

The Assistant District Attorney (ADA) is the prosecuting attorney who will represent the interests of the state as well as the victim's concerns throughout the criminal case.
Pre-Trial Release: A defendant is interviewed before and after arraignment to determine eligibility of non-financial release and to assess the defendants likelihood to return to court.

Types of Offenses: 

Violations are the least serious of offenses; Felonies and Misdemeanors are the most serious crimes punishable according to the New York State Penal Law. 

Other Resources:

Monroe County Sheriff Inmate Information

New York State Department of Corrections and Community Supervision Inmate Lookup

U.S. Immigration and Customs Enforcement (ICE) and Homeland Security Investigations (HSI) are committed to protecting the public and ensuring that the rights of victims are carefully observed. HSI administers a Victim Notification Program which allows eligible victims and witnesses to obtain reliable and timely information regarding a criminal aliens release from custody. For more information and to register, visit the ICE website.