We're here to help
Along with our dedicated team of drivers and collectors, our office staff is happy to help set up your account, review your current account for improvement opportunities, or to address any issues you might be having with service. Our staff is committed to providing you with personalized, friendly service that addresses your needs each time you call.
FOR... |
CONTACT... |
- New
account initiation
- New
customer on-site service assessment
- Current
service changes
- On-site
service analysis
- Efficiency
service analysis
- Customer
service
|
Email:Jennifer Cruz, Commercial Accounts Rep. |
- Licensing
for private haulers
- Roll-off
scheduling
- Driver
issues or questions
- Other
operational issues
- Customer
service
|
Email: Yanira Rodriguez, Administrative Assistant |
- On-call
service scheduling
- Missed
pickups
- Billing
questions
- Customer
service
|
Email: Senior Accounts Clerk Phone: 585-428-6928 |
Want to Learn More?
If you'd like to learn more about starting commercial refuse service with the City of Rochester, fill out this form and someone will contact you the next business day.