Online Payment Portal

Hamer Page

Use the eCitizen online payment portal to:

  • Create a user profile and sign-up for recurring auto payments (tax and water only)
  • Pay Your Tax Bill
  • Pay Your Water Bill
  • Pay Your Parking Ticket
  • Renew Alarm Permits
  • Donate to Rochester Animal Services
  • Donate to Reforest Mount Hope Cemetery  

For a list of alternative payment options, click here

Third party processor fees apply (listed below).
 
For questions regarding eCitizen portal online payments, email billpay@ecitizenportal.com or call 1-800-926-3466
 
If you encounter any problems viewing the portal, click here  
 
 

Convenience charges:

 
 

Payment Amount

Fee

Electronic Check

any

 $1.00 *

Credit Cards

 $0.01 to $100.00

$2.75

   $100.01 or greater

2.75% of total

 *A non-negotiable $20 fee will be assessed by the City if an electronic check payment bounces for any reason.  Please be careful when entering electronic check information (account number, routing number). 
 
 

Rochester Traffic Violations Agency

The City of Rochester Traffic Violations Agency now adjudicates traffic infractions in violation of the New York State Vehicle and Traffic Law. To pay a traffic tickets through this agency, visit www.CityofRochester.gov/RTVA   
 
 
 

Online Payments Comparison Chart

 

Credit Card

      EFT    

AutoPay

 Taxes

X

X

X

Water Bill

X

X

X

Parking Ticket

X

 

 

Alarm Permit Renewal

X

X

 
Animal Services Donations

X

X

 
Reforest Mount Hope Donations

X

X