Commercial Refuse and Recycling Contact Us

We're here to help

Along with our dedicated team of drivers and collectors, our office staff is happy to help set up your account, review your current account for improvement opportunities, or to address any issues you might be having with service. Our staff is committed to providing you with personalized, friendly service that addresses your needs each time you call.

  • New account initiation
  • New customer on-site service assessment
  • On-site service analysis
  • Efficiency service analysis
  • Customer service
Ms. Liz Boddie, Commercial Accounts Representative
(585) 428-8679 or email her
  • Service issues
  • On-call service scheduling
  • Billing questions
  • Licensing for private haulers
  • Roll-off scheduling
Ms. Nakisha Warren, Commercial Account/Administrative Support
(585) 428-6928 or email her
  • Driver issues or questions
  • Missed pickups
  • Route issues
  • Other operational issues
  • Other customer service issues
Mr. Thad Harris, Commercial Route Coordinator
(585) 428-8834 or email him


Want to Learn More?

If you'd like to learn more about starting commercial refuse service with the City of Rochester, fill out this form and someone will contact you the next business day.