Commercial Refuse and Recycling Contact Us

We're here to help

Along with our dedicated team of drivers and collectors, our office staff is happy to help set up your account, review your current account for improvement opportunities, or to address any issues you might be having with service. Our staff is committed to providing you with personalized, friendly service that addresses your needs each time you call.

FOR... CONTACT...
  • New account initiation
  • New customer on-site service assessment
  • On-site service analysis
  • Efficiency service analysis
  • Customer service
 
Jennifer Cruz, Commercial Accounts Rep.
(585) 428-8679 or email 
  • Service issues
  • On-call service scheduling
  • Billing questions
  • Licensing for private haulers
  • Roll-off scheduling
 
Wynde Johnson, Commercial Accounts Clerk
(585) 428-8344or email
  • Driver issues or questions
  • Missed pickups
  • Route issues
  • Other operational issues
  • Other customer service issues
 
Delores Ivey-Paige, Asst. Commercial Accounts Rep.
(585) 428-8834 or email
0504103DES91-(Custom)

 

Want to Learn More?

If you'd like to learn more about starting commercial refuse service with the City of Rochester, fill out this form and someone will contact you the next business day.