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City of Rochester

Youth Training Academy (YTA)

Notice: The Youth Training Academy Program is currently being redesigned and enhanced. Check this page for updates.

The Youth Training Academy (YTA) program is a component of the Summer of Opportunity Program that is designed to teach core clerical and customer service skills to high school students ages 16 and over.  The goal of the program is to provide training to high school students who have expressed an interest in working those settings, and also offer an opportunity to enhance their training with targeted, paid internships to gain practical experience. Computer instruction for Youth Training AcademyClick here for the current program flyer 

Summary of Activities

Youth receive 20 hours of training from consultants in the following core skills areas:

COMMUNICATION SKILLS: Written and verbal skills.
Writing: Letters, reports, memos, email and telephone messages.
Verbal: Telephone skills; taking messages; verbally communicating with colleagues, peers, supervisors and the public.

INTERPERSONAL/SOCIAL SKILLS: Workplace behavior skills, such as teamwork and conflict resolution skills.

BUSINESS TECHNOLOGY SKILLS: Using computers and PDA’s, printers, scanners, copiers, fax machines, typewriters and business calculators. 

FINAL REVIEW & INTERVIEWS: Each student who completes the training will receive a final review and evaluation, to determine if they are ready to move into a paid internship in an office. The internship will be based on:

Assessment - How well the student performed in the training
Student availability – Must be available to work hours as required at the work site
Work site availability

Students will receive 30 hours of hands-on training, work experience and job shadowing in a business office, applying skills they have learned. Internships are scheduled for school breaks, such as spring break in April and winter break in December. 
Stipends are paid by the Bureau of Youth Services; no paperwork is involved for the internship site supervisor.

GRADUATION! Participants successfully completing the program will be honored at a graduation ceremony!

How to Apply

Download an application here or call 428-6342.  

For more information  

Call Program Coordinator Alison Alden at (585) 428-6342, or e-mail aldena@cityofrochester.gov.


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