Contact Us

 

“Call 311 for access to all City services and employees. 311 is open Monday through Friday, 7:00 a.m. to 09:00 p.m., Saturday & Sunday, 9:00 a.m. to 5:00 p.m., except for the New Year's Day, Thanksgiving and Christmas holidays. If you're calling from outside the city limits, call 585-428-5990.”

311-Portal-Button (002)

TTY: (585) 428-7600

Call 911 For All Emergencies (Police, Fire, Ambulance)

City Government Office, PersonnelMailing Address
Rochester City Hall - Information | Map & Directions

30 Church Street
Rochester NY, 14614
Dial 311 within city limits

 

585-428-5990
Mayor's OfficeCity Hall, Room 307A
30 Church St.
Rochester NY 14614
428-7045
Malik D. Evans, MayorCity Hall Room 308A
30 Church St.
Rochester NY, 14614
428-7045
 Michael Burns, Deputy Mayor, 

City Hall Room 205A
30 Church St.
Rochester, NY 14614

428-7163
 Tamara D. Mayberry, Chief of Staff 
City Hall Room 205A
30 Church St.
Rochester, NY 14614
428-6271

John C. Brach,  Special Assistant to the Mayor 

City Hall Room 308A
30 Church St.
Rochester NY, 14614
585-428-7045
Victor T. Saunders, Advisor for Violence Prevention

City Hall Room 308A
30 Church St.

Rochester NY, 14614

585-428-7406
Rochester City CouncilCity Hall, Room 301A
30 Church St.
Rochester, NY 14614
428-7538

 Miguel Melendez, City Council President 

428-7538

City Clerk's Office

Hazel Washington, City Clerk 

City Hall, Room 300A
30 Church St.
Rochester, NY 14614
428-7421

Licenses and Passports

428-6617
Neighborhood and Business Development

 Dana K. Miller Commissioner    

City Hall, Room 223B
30 Church St.
Rochester, NY 14614
428-6883

 Erik Frisch, Deputy Commissioner

428-6150

NBD Administration and Finance  

428-6780

  Buildings and Compliance, Kurt Martin, Director 

428-6520

Zoning - Matthew Simonis, Manager

428-6914
Code Enforcement, Anne Wallace, Manager428-6520

Lead Paint Inspection

428-6520

Building Permits, Suzanne McSain, Permit Office Manager

428-6526
Neighborhood Preservation, Daisy Algarin, Director of Neighborhood Service Centers

City Hall Room 011A
30 Church St.
Rochester, NY 14614

585-428-7711

Neighborhood Service Center, Northwest Office
Kelvin Knight, Administrator 

 

400 Dewey Ave.
Rochester, NY 14613
428-7620

Neighborhood Service Center, Northeast Office
John  McMahon, Administrator



500 Norton St.
Rochester, NY 14621
428-7660

Neighborhood Service Center, Southwest Office
Charles Reaves, Administrator

923 Genesee St
Rochester, NY 14611
428-7630

Neighborhood Service Center, Southeast Office
Erica Hernandez, Administrator  

320 N. Goodman St.
Suite 209
Rochester, NY 14607
428-7640
Kevin Kelley, Planning Manager428-6698
Building Code Review428-6526
Handicap Parking Permit (585) 428-7711
Department of Human Resource Management
Rose Nichols, Director 
City Hall, Room 103A
30 Church St.
Rochester, NY 14614
428-7115

City Employment Information

428-7115

Civil Service Information

428-7240
Department of Environmental Services
Richard Perrin, Commissioner

City Hall, Room 300B
30 Church St.
Rochester, NY 14614
428-6855

City Engineer-Holly E. Barrett, PE
Architecture & Engineering, Construction, Maps & Surveys, Sidewalks, Street Lighting, Street Design, Street & Utility Permits

428-6828

Environmental Quality - Anne Spaulding, Manager
Brownfield Remediation and Redevelopment
Port of Rochester Redevelopment

428-6855

Commercial Refuse 

Commercial Refuse
210 Colfax St.
Rochester, NY 14606
428-8679

Operations – Karen St. Aubin, Director
Residential Recycling and Refuse Collection, Fall Leaf Collection, Street Sweeping, Graffiti Removal, Snow & Ice Control for Streets & Sidewalks, Dead Animal Removal, Vacant Lot Maintenance, Pothole Repair, Clean Sweep

Operations Center
945 Mt. Read Blvd. Building 200
Rochester, NY 14606
Director: 428-5990
428-5990
Buildings and Parks - Brian Liberti, Director
Building Operations, Parks Maintenance, Forestry, Downtown District 
2650 Lake Ave.
Rochester, NY 14612 
428-6971

Equipment Services – Scott Corser, Director

Operations Center
945 Mt. Read Blvd.
Bldg 100
Rochester, NY 14606 

428-9650

Water Bureau - Geoffrey Guggel, Director
Emergency Services & Water Repairs, Customer Services, Plumber/Contractor Inquiries

Water Bureau
10 Felix St.
Rochester, NY 14608
428-7500

Water Operations Center/Filtration Plant

Water Operations Center/Filtration Plant
7412 Rix Hill Rd.
Hemlock, NY 14466
428-7500
Mount Hope Cemetery
Jarod Terrell, Manager
1133 Mt. Hope Ave.
Rochester, NY 14620
428-7999
Riverside Cemetery
Jarod Terrell, Manager
2650 Lake Ave.
Rochester, NY 14612
428-7775
Finance DepartmentCity Hall, Room 109A
30 Church St.
Rochester, NY 14614
428-7151
City Assessor, Michael S. Zazzara
Assessment & Exemption Information
428-7221
City Treasurer428-6705
City Property Tax Information428-6940
Interim Parking Director, Sarah Nowack428-7482

Court Street Parking Garage

194 Court St.
Rochester, NY 14604
546-5120

East End Parking Garage

475 E. Main St.
Rochester, NY 14604
325-7860

Genesee Crossroads Parking Garage

69 Andrews St.
Rochester, NY 14614
325-5145

High Falls Garage

210 State St.
Rochester, NY 14604
454-4490

Sister Cities Parking Garage

28 N. Fitzhugh St.
Rochester, NY 14614
423-9837

St. Joseph Parking Garage

72 N. Clinton Ave.
Rochester, NY 14604
232-1880

South Avenue Parking Garage

39 Stone St.
Rochester, NY 14604
770-2370

Washington Square Parking Garage

111 Woodbury Blvd.
Rochester, NY 14607
232-3810
Parking and Municipal Code Violations, Dog Control Notices, Hearing Schedules, Scofflaw NoticesBureau of Parking
42 South Ave.
Rochester, NY 14604
428-7484
City PurchasingCity Hall, Room 105A
30 Church St.
Rochester, NY 14614
428-7041
Information Technology DepartmentPublic Safety Building
185 Exchange Blvd.
Rochester, NY 14614
428-7587

For questions about the City website, social media accounts or any other City Service, call 311 (or 428-5990 from outside the City).

428-6219
Fire Department

Stefano Napolitano, Interim Chief
Public Safety Building
185 Exchange Blvd.
Rochester, NY 14614
428-7037

Arson Hotline

232-2828

Fire Academy

1190 Scottsville Rd.
Rochester, NY 14624
753-3731

Smoke Detector Requests

428-1362
Police Department

 David Smith, Chief
Public Safety Building
185 Exchange Blvd.
Rochester, NY 14614
428-7033

Administration

428-7210

Police Complaints (Professional Standards Section)

Center for Dispute Settlement: 546-5110428-7131

CrimeStoppers

423-9300

Drug Hotline

428-6000

Accident/Criminal Records

428-7493

Auto Pound/Towed Cars

428-6717

Family Crisis Intervention (FACIT)

428-7183

Major Crimes/Missing Persons

428-7157

Personnel

428-6718

Recruiting Section

428-6716

School Crossing Guards

428-7276

Victim Assistance

428-6630

Volunteer Coordinator

428-7496

Arrest Information

428-6702
Downtown Office30 N. Clinton Ave.428-9820

Animal Services - Chris Fitzgerald Director
Animal Control Center

Animal Services Center
184 Verona St.
Rochester, NY 14608
428-7274
Emergency Communication Department

 Michael Cerretto, Director 

 
 
ECD
321 W. Main St.
Rochester, NY 14608
528-2200
Law Department

City Hall, Room 400A
30 Church St.
Rochester NY 14614
428-6986
Freedom of Information428-6986
Rochester Public Library

Patricia Uttaro, Library Director
Central Library of Rochester & Monroe County
115 South Ave.
Rochester, NY 14604
428-7300

Arnett Branch Library
Bruce Tehan, Branch Manager

310 Arnett Blvd.
Rochester, NY 14619
428-8214

Charlotte Branch Library
Dennis Williams, Branch Manager

3557 Lake Ave.
Rochester, NY 14612
428-8216

Frederick Douglass Community Library 
Evanna DiSalvo, Branch Manager

971 South Ave.
Rochester, NY 14620
428-8206

Lincoln Branch Library
Sarah Lehman, Branch Manager

Toy Library at Lincoln Branch

851 Joseph Ave.
Rochester, NY 14621
428-8210

Lyell Branch Library
Shamika Fusco, Branch Manager

956 Lyell Ave.
Rochester, NY 14606
428-8218

Maplewood Community Library
Johanna Buran, Branch Manager

1111 Dewey Ave.
Rochester, NY 14613
428-8220

Monroe Branch Library
Mary Clare Scheg, Branch Manager

809 Monroe Ave.
Rochester, NY 14607
428-8202

Sully Branch Library,
Maria Heeks-Heinlein, Branch Manager

530 Webster Ave.
Rochester, NY 14609
428-8208

Phillis Wheatley Community Library
Lori Frankunas, Branch Manager

33 Dr. Samuel McCree Way
Rochester, NY 14608
428-8212

Winton Branch Library
Kathy Wolf, Branch Manager

611 N. Winton Rd.
Rochester, NY 14609
428-8204
Office of Management & Budget

Michael T. Burns, CPA, Director
City Hall, Room 200A
30 Church St.
Rochester NY 14614
428-6836
Office of Public Integrity

 

Timothy Weir, Director

185 Allen St, Suite 100
Rochester, NY 14608
428-7245
Department of Recreation and Human Services



57 Saint Paul St.
Rochester, NY 14613
428-6755

Bureau of Recreation

57 Saint Paul St.
Rochester, NY 14613
428-6755

Bureau of Human Services  

Bureau of Youth Services
57 Saint Paul St. 
Rochester, New York 14613
428-6342 and

City of Rochester Public Market

Jim Farr, Director of the Public Market

280 North Union Street
Rochester NY 14609
(585) 428-6907

Adams Street R-Center

85 Adams St.
Rochester, NY 14608
Pool: 428-7456
428-7266

Avenue D R-Center

200 Avenue D
Rochester, NY 14621
428-7934

Tyshaun Cauldwell R-Center

524 Campbell St.
Rochester, NY 14611
428-7860

Carter Street R-Center

500 Carter St.
Rochester, NY 14621
428-7890

Edgerton R-Center Center

41 Backus St.
Rochester, NY 14608
428-6769

Flint Street R-Center

271 Flint St.
Rochester, NY 14608
428-7001

Genesee Valley Park Arena & Pool
John Picone, Director of Athletics and Aquatics

131 Elmwood Ave.
Rochester, NY 14611
428-7888 or 428-7511
428-7888

David F. Gantt R-Center

700 North St.
Rochester, NY 14605
428-7149

Frederick Douglass R-Center

999 South Ave.
Rochester, NY 14620
428-6015

Thomas P. Ryan, R-Center

530 Webster Ave.
Rochester, NY 14609
428-7828
Trenton and Pamela Jackson R-Center458 N. Clinton Ave.
Rochester, NY, 14621


428-7827
Roxie Ann Sinkler R-Center75 Grover St.
Rochester, NY
14611
428-7827

Bureau of Communications and Special Events

Barbara Pierce, Director

30 Church St.
Room 202A
Rochester, NY 14614
428-7405

Office of Special Events
Kara Osipovitch, Manager 

 

30 Church St
Room 203A
Rochester, NY 14614

428-6690

Website questions or comments, Matt DriffillDigital Content Manager

30 Church St

Room 202A

Rochester, NY 14614
428-6185
Other Agencies
Rochester City School District(585) 262-8100
Federal government departments and agencies(800) 333-4636
N.Y. State departments and agencies(518) 474-8390
Monroe County departments and agencies(585) 753-1000