FAQs - Neighborhood Service Centers

Where can I get a copy of the Tenant's Rights?

Note: This is considered a civil matter and your Neighborhood Service Center is not a legal consultant
You may contact the Monroe County Legal Aid Society
You may contact an Attorney
NYS Attorney General - Andrew M. Cuomo's Office - 144 Exchange Blvd

No unlicensed or unregistered vehicles are allowed on any residential or unauthorized commercial property within the city limits
Options to abate the violation include:
- Storing in an enclosed garage
- Registering the vehicle
- Obtain a 6 month storage permit from the City
- Remove the vehicle
§NYS 120-163D

Refuse containers should be stored on the side or rear of the main building
Place your toter no sooner than the night before your scheduled pick up
Put your toter away no later than 24 hours after your pick up
Properly prepare any loose items or debris
Call 311 to arrange for any special pick ups
For Commercial refuse, contact (585)428-8679
For Hazardous Waste, contact Monroe County Department of Health to arrange for special pick up.
§90-20 City Ordinance

No person shall make, continue, cause, or suffer or permit to be made or continued, and the owner and the person in control of a motor vehicle and the person in control of a premises shall not suffer nor permit to be made or continued, any excessive noise. It shall be prima facia evidence of a violation of this section if noise emanating from any source, including, but not limited to, voices or other sounds caused or emitted by humans, is:
- Audible beyond the property line of the premises from which it emanates between the hours of 10 p.m. - 8 a.m.
- Audible at a distance of 50 feet beyond the property line of the remises from which it emanates between the hours of 8 a.m. - 10 p.m.
- Audible at a distance of 50 feet from the source if emanating from a public street, public park or other public place.
§75-4 City Ordinance

By reporting the property address and concern, an inspector will be sent to the property to address the concern.
Grass must be mowed and maintained less than 10 inches.
Trash and debris, including scattered debris, must be properly contained at all times.
When in violation, the owner has 5 business days to comply with the Notice and Order.
After re-inspection of the property, if the violation still exists, the owner will be issued a ticket for $150 for each offense.
The property is then sent to contract to have the violation removed at the owner's expense.
§19NYCRR(1226)302.4

Applicable businesses are:
- Food Stores
- Restaurants
- Laundromat
- Retail Store
- Bar
- Drug Store
- Barber Shop/Salon
- Automobile Service Facilities
A new Business Permit fee is $25.00
- Fee is waived for City licensed businesses
- A new permit is required when the owner/operators name, type or location changes.
Business Permits are renewed annually.
§90-33 City Ordinance

Heat must be provided by the property owner from September 15th to May 31st and be maintained at least 68 degrees.
A call by the tenant to the property owner BEFORE contacting your Service Center is the best courtesy to obtain compliance.
If contact to the landlord is unsuccessful or if the landlord refuses to correct the problem, a representative from your local Service Center will attempt to contact the landlord.
If the landlord continues to be uncooperative, an inspector may then be sent to the property to assess the situation.
If your heat is not restored within 2 days, the owner is subject to being ticketed.
Additional options for the tenant include:
- If the tenant is on DSS, contact the social worker for emergency housing
- If the tenant is not on DSS, the Salvation Army has emergency housing
- Suggest tenant stay with relative or friend
§19NYCRR(1226)602.3;

A permission form (to be provided) must be signed by the property owner in order to have the graffiti removed.
If the property owner does not sign the permission form, the graffiti must be removed by the owner at his/her expense.
Please call 311 for more information or (585)428-5990 from outside the City limits

An inspector will visit the property to observe the debris and secure any applicable affidavit and issue any necessary tickets.
If the illegal dumping is witnessed, contact your local Service Center office to submit an affidavit
- Information to be obtained should include vehicle plate, description of vehicle, individual, date and time.
A reward is available if the violator is found guilty.
§90-16 City Ordinance;
§1220A Vehicle and Traffic Law including section 360-1.5

The owner and/or ground floor tenant must maintain the sidewalks free from obstructions, snow and ice.
No person may plow or push snow onto any city Right-of-Way, which includes streets and sidewalks.
Fire hydrants should not be blocked by snow.
Snow being pushed or plowed from one private property onto another is not enforceable by the City. This is strictly a civil matter.
Call 311 for City street and sidewalk plowing schedules and updates.
§104-11City Ordinance

The owner is responsible for ridding the property of any rodent infestation
If the rodents are coming from the property and the owner is not correcting the problem, call your local Service Center to request an inspection of the property.
If the rodents are coming from the sewers, call (585)753-5171 for Rodent Control.
§19NYCRR(1226)306.1

Normal operating hours are from 8 a.m. - 5 p.m. Monday through Friday