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Call 311 24 hours-a-day seven-days-a-week for access to all City services and employees
(outside city limits, call 585-428-5990).
TTY: (585) 428-7600
 
Important Note: Free Text Relay cannot guarantee an immediate answer to your call nor transmit your location information directly to emergency responders.TTY calls are still the best means for emergency personnel to quickly identify a person's location. In an emergency, dial 911 using a landline telephone or a TTY to ensure immediate attention and identification of your location.

Call 911 For All Emergencies (Police, Fire, Ambulance)

City Government Office, Personnel Mailing Address Telephone Number
( Area Code: 585 )
Rochester City Hall - Information | Map & Directions  30 Church St.
Rochester NY 14614
311 (within city limits)
428-5990
Mayor's Office  City Hall, Room 307A
30 Church St.
Rochester NY 14614
428-7045

Robert J. Duffy, Mayor

428-7045

Patricia Malgieri, Deputy Mayor

428-7163

Jean Howard, Chief of Staff

428-7052

Darryl Porter, Asst. to the Mayor

428-7201

Richard Hannon, Director of Special Projects

428-7980
Rochester City Council City Hall, Room 301A
30 Church St.
Rochester, NY 14614
428-7538

Gladys Santiago, City Council President

428-7538
City Clerk's Office

Daniel B. Karin, City Clerk
City Hall, Room 300A
30 Church St.
Rochester, NY 14614
Legislation, 428-7421

Licenses and Passports

428-6617

Handicap Parking Permits

428-6617
Neighborhood & Business Development

R. Carlos Carballada, Commissioner
Business Development, High Technology, Neighborhood Commercial, Industrial, Downtown, Real Estate Development, NYS Empire Zones
City Hall, Room 223B
30 Church St.
Rochester, NY 14614
428-8801

Business & Housing Development - Brett Garwood, Director

428-6391

Administration & Finance - Joe Mustico, Principal Staff Assistant          

428-6552 

Planning & Zoning - Arthur Ientelucci, Director

428-7091

Inspection & Compliance - Gary Kirkmire, Director 

428-6520

NSC Northwest Quadrant Office
Jose Cruz, Administrator

1099 Jay St.
Rochester, NY 14611

428-7620

NSC Northeast Quadrant Office
Marisol Lopez, Administrator

500 Norton St.
Rochester, NY 14621

428-7660

NSC Southwest Quadrant Office
David Hawkes, Administrator

923 Genesee St
Rochester, NY 14611

428-7630

NSC Southeast Quadrant Office
Peter Saxe, Administrator

846 S. Clinton Ave.
Rochester, NY 14620

428-7640

Lead Paint Inspection

428-5323

Building Permits, Plan Review

428-6526
Bureau of Human Resource Management

Donna Turner, Director
City Hall, Room 103A
30 Church St.
Rochester, NY 14614
428-7115

City Employment Information

428-7115

Civil Service Exam Information

428-7454
Department of Environmental Services 

Paul Holahan, Commissioner
City Hall, Room 300B
30 Church St.
Rochester, NY 14614
428-6855

City Engineer- Jim McIntosh, P.E.
Architecture & Engineering, Construction, Maps & Surveys, Sidewalks, Street Lighting, Street Design, Street & Utility Permits

428-6828

Commissioner's Office, Environmental Quality - Mark Gregor
Brownfield Remediation and Redevelopment
Port of Rochester Redevelopment

428-6855

Commercial Refuse - Elizabeth Boddie, Manager

Commercial Refuse
210 Colfax St.
Rochester, NY 14606

428-8679

Operations and Parks - Chris Wagner, Director
Operations, Parks Maintenance, Recycling, Refuse Collection, Fall Leaf Collection, Parks Maintenance, Street Sweeping, Graffiti Removal, Snow & Ice Control for Streets & Sidewalks, Dead Animal Removal, Vacant Lot Maintenance, Pothole Repair, Forestry, Clean Sweep

Operations Center
945 Mt. Read Blvd
Rochester, NY 14606

For the director: 428-5996
For all service requests:
311 or 428-5990 outside the city

Water Bureau - Robert Morrison, Director  
Emergency Services & Water Repairs, Customer Services, Plumber/Contractor Inquiries

Water Bureau
10 Felix St.
Rochester, NY 14608

428-7500

Water Operations Center/Filtration Plant

Water Operations Center/Filtration Plant
7412 Rix Hill Rd.
Hemlock, NY 14466

367-9422
Finance Department

Brian R. Roulin, Director
City Hall, Room 109A
30 Church St.
Rochester, NY 14614
428-7151
City Assessor, Thomas G. Huonker
Assessment & Exemption Information
  428-7221
City Treasurer, Charles Benecasa   428-6705
City Property Tax Information   428-6940
R. Susan Olley, Parking Director

428-7484 or 428-7482

Court Street Parking Garage

194 Court St.
Rochester, NY 14604
546-5120

East End Parking Garage

475 E. Main St.
Rochester, NY 14604
325-7860  

Genesee Crossroads Parking Garage

69 Andrews St.
Rochester, NY 14614
325-5145

High Falls Garage

210 State St.
Rochester, NY 14604
454-4490

Sister Cities Parking Garage 

28 N. Fitzhugh St.
Rochester, NY 14614
423-9837  

St. Joseph Parking Garage

72 N. Clinton Ave.
Rochester, NY 14604
232-1880

South Avenue Parking  Garage

39 Stone St.
Rochester, NY 14604
770-2370

Washington Square Parking Garage

111 Woodbury Blvd.
Rochester, NY 14607
232-3810
Parking & Municipal Code Violations, Dog Control Notices, Hearing Schedules, Scofflaw Notices Bureau of Parking & Municipal Code Violations
42 South Ave.
Rochester, NY 14604
428-7484
City Purchasing City Hall, Room 105A
30 Church St.
Rochester, NY 14614
428-7041
Information Technology Department 

David Mayor, Chief Information Officer
Public Safety Building
185 Exchange Blvd.
Rochester, NY 14614
428-7026

General Web site questions or comments: Patrick Flanigan, New Media Editor

  428-6219
Fire Department

John Caufield, Chief
Public Safety Building
185 Exchange Blvd.
Rochester, NY 14614
428-7037

Arson Hotline 

232-2828

Fire Academy

1190 Scottsville Rd.
Rochester, NY 14624

753-3731

Smoke Detector Requests 

428-1362
Police Department

David Moore, Chief
Public Safety Building
185 Exchange Blvd.
Rochester, NY 14614
428-7033

Administration

428-7210

Police Complaints

546-5110 (Center for Dispute Settlement) or
428-7131 (Professional Standards Section)

 

 

CrimeStoppers

423-9300

Drug Hotline

428-6000

Accident/Criminal Records

428-7493

Auto Pound/Towed Cars

428-8693

Family Crisis Intervention (FACIT)

428-7183

Major Crimes/Missing Persons

428-7157

Personnel

428-6718

Recruiting Section

428-6716

School Crossing Guards

428-6638

Victim Assistance

428-6630

Volunteer Coordinator

428-7496

Warrants

311 or 428-5990 outside the city

East Quadrant, Commander Clark

Patrol Division East
630 N. Clinton Ave.
Rochester, NY 14605

428-9800

West Quadrant, Commander Ciminelli

Patrol Division West
1099 Jay St.
Rochester, NY 14611

428-9810

Animal Services - Chris Fitzgerald Director
Animal Control Center

Animal Services Center
184 Verona St.
Rochester, NY 14608

428-7274
     
Emergency Communication Department

John Merklinger, Director
ECD
321 W. Main St.
Rochester, NY 14608
528-2200
     
Law Department

Thomas Richards, Corporation Counsel
City Hall, Room 400A
30 Church St.
Rochester NY 14614
428-6990
     
Central Library of Rochester & Monroe County

Patricia Uttaro, Library Director
Central Library
115 South Ave.
Rochester, NY 14604
428-8045

Arnett Branch Library
Deborah Leary, Branch Manager

310 Arnett Blvd.
Rochester, NY 14619
428-8214

Charlotte Branch Library
Gabriel Pellegrino, Branch Manager

3615 Lake Ave.
Rochester, NY 14612
428-8216

Highland Branch Library
Alexandra Marris, Branch Manager

971 South Ave.
Rochester, NY 14620
428-8206

Lincoln Branch Library
Joan Lee, Branch Manager

851 Joseph Ave.
Rochester, NY 14621
428-8210

Lyell Branch Library
Martin Steinhauser, Branch Manager

956 Lyell Ave.
Rochester, NY 14606
428-8218

Maplewood Community Library 
Shelley Matthews, Branch Manager

1111 Dewey Ave.
Rochester, NY 14613
428-8220

Monroe Branch Library
Bernadette Brinkman, Branch Manager

809 Monroe Ave.
Rochester, NY 14607
428-8202

Sully Branch Library
Jose Rodriguez, Branch Manager

939 Bay St.
Rochester, NY 14609
428-8208

Phillis Wheatley Community  Library
Lori Frankunas, Branch Manager

33 Dr. Samuel McCree Way
Rochester, NY 14608
428-8212

Winton Branch Library
Barbara Nichols, Branch Manager

611 N. Winton Rd.
Rochester, NY 14609
428-8204
Office of Management & Budget

William Ansbrow, Director
City Hall, Room 200A
30 Church St.
Rochester NY 14614
428-7230
Office of Public Integrity
Richard Vega, Director
185 Allen St, Suite 100 Rochester, NY 14608 428-7245
Department of Recreation and Youth Services

Charles Reaves, Commissioner
JudieLynn McAvinney, Deputy Commissioner
DRYS
City Hall, Room 222B
30 Church St.
Rochester NY 14614
428-6447

Bureau of Recreation
Luis Burgos Director

400 Dewey Ave.
Rochester, NY 14613
428-6755

Bureau of Youth Services
Jackie Campbell, Director

City Hall, Room 222B
Rochester, NY 14614
428-6896

Public Market
Jim Farr, Director

280 N. Union St.
Rochester, NY 14621
428-6907

Mt. Hope Cemetery
|Jeff Simmons, Manager

1133 Mt. Hope Ave.
Rochester, NY 14620
428-7999

Riverside Cemetery
Jeff Simmons, Manager

2650 Lake Ave.
Rochester, NY 14612
428-7775

Blue Cross Arena at the War Memorial
Jeff Calkins, Director

1 War Memorial Square
Rochester, NY 14614
758-5330 (Box Office)
428-6600 (Superintendant)

Adams St. Community Center
Joe Diliberto, Director

85 Adams St.
Rochester, NY 14608
428-7266
428-7456 (pool)

Avenue D Community Center
Eric Rose, Director

200 Avenue D
Rochester, NY 14621
428-7934

Campbell St. Community Center
Carl Diliberto, Director

524 Campbell St.
Rochester, NY 14611
428-7860

Carter St. Community Center
Mark Harold, Director

500 Carter St.
Rochester, NY 14621
428-7890

Edgerton Community Center
John Picone, Director

41 Backus St.
Rochester, NY 14608
428-6769

Flint St. Community Center
Kevin Holman, Director

271 Flint St.
Rochester, NY 14608
428-7001

Genesee Valley Park Arena & Pool
John Kerr, Director

131 Elmwood Ave.
Rochester, NY 14611
428-7888

North St. Community Center
Preston Sanders, Director

700 North St.
Rochester, NY 14605
428-7149

South Ave. Community Center
Annie Pride, Director

999 South Ave.
Rochester, NY 14620
428-6015

Webster Ave. Community Center
Hector Arguinzoni, Director

Adonai Community Fellowship
509 N. Goodman St.
Rochester, NY 14609
428-7828
Bureau of Communications and Special Events

Gary Walker, Director
30 Church St.
Room 202A
Rochester, NY 14614
428-7135

Office of Special Events

30 Church St. Room 202A
Rochester, NY 14614
428-6690
428-6697  (Event Information Line)

Web site questions or comments, Patrick Flanigan, New Media Editor

  428-6219

Freedom of Information, Records Access  

  428-7406

 

 

 


Other Agencies Telephone
Rochester City School District (585) 262-8100
Federal government departments & agencies (800) 333-4636
N.Y. State departments & agencies (518) 474-8390
Monroe County departments & agencies  
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