News Release -- City to Expand In-person Customer-Service Operations, Libraries to Extend Curbside Pickup to Neighborhood Branches

Note: this news release was updated July 17. Learn more>>

City of Rochester

News Release

(Friday, July 10, 2020) – Mayor Lovely A. Warren announced today that four neighborhood library branches will join the Central Library in offering contactless curbside pickup of lending materials starting Monday, July 13 as other City operations continue to expand in-person customer service.

Meanwhile, the popular Garage Sales and Superfleas at the Rochester Public Market will kick off Sunday, July 12, as previously announced.

“This expansion of City operations is another welcome sign of progress as we continue to methodically expand the scope of our service delivery to meet the needs of every customer while keeping our employees and visitors to City facilities safe and healthy,” said Mayor Warren. “Providing outstanding customer service is the hallmark of our operations and a vital component of our efforts to make belief real for everybody by providing more jobs, safer and more vibrant neighborhoods and better educational opportunities.”

The self-service drop boxes at City Hall, 30 Church St., and the Neighborhood Service Centers remain in operation. Other services continue to be available online at Information on updates related to the City’s response to the pandemic can be found at:

Visitors to City facilities will be required to adhere to State and County social distancing guidelines. Customers may experience delays entering buildings due to health and safety precautions. Entering and exiting City Hall is limited to the Link Entrance on Fitzhugh Street.

The following City Departments are expanding or continuing to offer in-person customer service beginning Monday.

Rochester Public Library

The following Library Branches will offer curbside pickup on the listed times and days starting Monday. Use the website or call the branch to find materials to borrow. Call ahead to arrange pickup. 

  • Arnett Branch, 310 Arnett Blvd., 428-8214: 11 a.m. to 2 p.m. Tuesdays; 4 to 7 p.m. Thursdays; 1 to 4 p.m. Fridays;
  • Central Library, 115 South Ave. 428-7300: 9:30 a.m. to 2 p.m. Monday through Friday;
  • Charlotte Branch, 3557 Lake Ave., 428-8216: 9 a.m. to 3 p.m. Mondays, Tuesdays and Wednesdays; noon to 6 p.m. Thursdays;
  • Lincoln Branch, 851 Joseph Ave., 428-8210: 11 a.m. to 4 p.m. Mondays and Tuesdays; 1 to 6 p.m. Wednesdays
  • Winton Branch, 611 Winton Rd. 428-8204: 11 a.m. to 5 p.m., Monday through Fridays.  

Finance Department

Starting Monday, the Treasury Bureau will expand its hours to collect payments for taxes and water and refuse fees from 9 a.m. to 4 p.m. Monday through Friday at City Hall. The Assessment Bureau will also expand its hours to 9 a.m. to 4 p.m., Monday through Friday at City Hall. Appointments are encouraged. Calling 428-6940 to set an appointment with the Treasury Bureau; 428-7221 or 428-6994 for appointments with the Assessment Bureau.

The Traffic Violations Agency (TVA), 200 E. Main St., will be open for walk-in customers,  9 a.m. to 4 p.m., Monday through Friday. Starting the week of Aug. 3, the TVA will resume trials from 8:30 to 11 a.m. and 1 to 3 p.m. on Tuesdays and Thursdays. Call: (585) 428-6555 or visit if you need assistance regarding your ticket(s) and/or trial.

The Bureau of Parking and Municipal Code Violations, 200 E. Main St., is open from  9 a.m. to 4 p.m. Monday through Friday. Beginning Monday, July 20, Parking and Municipal Code adjudication hearings will be held in person by appointment. Call 428-7484 to schedule an appointment.

The City resumed its fee schedule for on-street parking and parking garages on July 1.

Department of Neighborhood and Business Development (NBD)

Starting Monday, the Department of Neighborhood and Business Development Permit Office will expand its hours to 9 4 p.m. Monday through Friday for walk-in service and by appointment, providing application forms for grants and permits related to operating a business, construction, home repairs and licensed trades. 

Customers can also fill out applications for handicap parking permits and a Department of Environmental Services right-of-way permit in this office. A City employee will be available to offer assistance. NBD staff will also be available for telephone or remote video consultations from 9 a.m. to 4 p.m., Monday through Friday. NUMBER REMOVED. To learn more about NBD permits, visit

Department of Recreation and Youth Services (DRYS)

The City of Rochester Public Market: Community Garage Sales and Superfleas at the Public Market: kicks-off on from 8 a.m. to 2 p.m. Sunday, July 12 at the Market, 280 N. Union St, and continue on the following Sundays: July 12, 19, 26; Aug. 2, 9, 16, 23 and 30; Sept. 13 and 27; and Oct. 4, 11 and 18.

Interested vendors can still rent spaces for $30 per space, per event and applications can be obtained at or by calling the Market Office at 428-6907 between 7 a.m. and noon, Tuesday through Friday.

The Market continues to be open on regular Market Days, 6 a.m. to 1 p.m., Tuesdays and Thursdays, 5 a.m. to 3 p.m., Saturdays.

Summer Meals Program: City youth, age 18 and under can get grab-n-go breakfast and lunch meals between the hours of 9 a.m. – 4 p.m., Monday through Friday. Summer Meals sites are located throughout the city. Visit for a list of sites.

Summer Recreation Programming: DRYS is offering three, fun and affordable Youth Super Camps: ArtSmart-East at Cobbs Hill Park; ArtSmart-West at Genesee Valley Park; and Youth Sports Camp at the Rochester Community Sports Complex at 460 Oak St.

Camps are affordable at a weekly rate of $100 for city residents and $145 for non-city residents. Siblings receive a $25 discount off the weekly rate. Parents can still register their children to attend, subject to space availability. For more information, contact DRYS at (585) 428-6755 or visit

Park Lodges and Athletic Fields: The City is accepting online and in-person reservations for lodges and athletic fields. Residents can make lodge reservations for the month of August through the remainder of the year. Gatherings must comply with current State and County social distancing guidelines. Citizens can view lodge availability, make reservations and process payments online by visiting, or in person from 9 a.m. to 5 p.m., Monday through Friday at the DRYS Administrative Offices, 57 St. Paul St.

R-Centers: The City’s R-Centers have re-opened for outdoor open recreation and use of the playgrounds, spray parks, sports courts and athletic fields. In addition, the following R-Centers are offering a robust menu of modified, indoor, open recreational programming from 8:30 a.m. to 5:30 p.m., Monday through Friday: Adams St. R-Center, 85 Adams St.; Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.; Thomas P. Ryan R-Center, 530 Webster Ave.; and Frederick Douglass R-Center, 999 South Ave.

Rec on the Move:  The mobile recreations program will be out and about this summer. Rec on the Move is scheduled to be at the following locations from 1 to 4 p.m. on the scheduled dates:


  • July 13 to 17: Troup Street Park, 210-266 Troup St.;
  • July 20 to 24: Jones Square Park, 170 Saratoga Ave.;
  • July 27 to 31: Grand Avenue Park, corner of Grand Avenue and Chamberlain Street;
  • Aug. 3 to 7: First Street Park, First Street, south of Bay Street;
  • Aug. 10 to 14: West High Field, 200 Arnett Blvd.;
  • Aug. 17 to 21: Tacoma Park, corner of Tacoma Street and Glenwood Avenue;
  • Aug. 24 to 28: Aberdeen Square Park, 373 Aberdeen St.;
  • Aug. 28 to Sept. 4: J.P. Riley Park, 124 Santee St.


City Pools: Summer swim programs and open swimming are available at the Genesee Valley Park Pool, 131 Elmwood Ave.; the Adams St. R-Center Pool, 85 Adams St.; and the Trenton and Pamela Jackson R-Center, 485 N. Clinton Ave.
Hours and programming vary by location. For a complete pool schedule and information about the GVP pool program, visit or call 428-7888.
For additional information on swim opportunities at all pools, or to register for swim lessons, go to

City Spray Parks: Open daily from noon to 6 p.m. Capacity restrictions are in place for the health and safety of residents and are listed at each location. For a complete list of spray park and spray feature locations, visits or call 428-6755.

Basketball Courts: All basketball courts in City parks operated by the Department of Recreation and Youth Services are open.

The Rochester Police Department (RPD)

The RPD Headquarters Desk at the Public Safety Building, 185 Exchange Blvd., will continue to serve customers in person, 24-hours-a-day, seven days-a-week, including those who want to post bail for inmates in the Monroe County Jail, processing accident reports and assisting residents who need to talk to a police officer.

Each of the RPD Patrol Section Offices provide access to in-person customer service with an on-duty patrol officer via call boxes at the front doors. To find a Section Office, visit

The Rochester Animal Services animal shelter, 184 Verona St., is providing in-person customer service for customers by appointment for pet adoptions and lost-pet recovery from 11 a.m. to 4 p.m. Monday through Saturday.

The RPD Auto Impound Lot, 330 Colfax St., provides in-person vehicle-recovery service from 9 a.m. to 4 p.m. Monday through Friday.

Rochester Fire Department (RFD)

All RFD Fire Houses provide in-person service for customers who need assistance, which can include emergency first aid or fire-safety consultation. To find a Fire House, visit

Rochester City Clerk

The Rochester City Clerk’s Licensing Office, Room 100A, will remain open from 10 a.m. to 3 p.m. Mondays, Wednesdays and Fridays for some of the licenses it processes. The following services are available for walk-in services on Mondays, Wednesdays and Fridays: Commissioner of Deeds applications; Dog License Applications; and Sexually Oriented Business License applications for managers and employees. The following services are available by appointment only: Animal and Poultry License; Domestic Partnership Certificate; Domestic Partnership Termination; Hotel/Motel/Van License; Livery License; Passports; Solicitor License; Taxicab Driver License; and Taxicab Hackplate License. Call 428-6617 to schedule an appointment.


News Media: To learn more, call 311.