City of Rochester
News Release
(Friday, Oct. 20, 2023) – Mayor Malik D. Evans today announced the launch of 311 Live, a new, online portal that gives users improved access to City services.
“We earn our citizens’ trust by making their concerns a priority and our responses transparent,” said Mayor Evans. “By expanding our 311 service to include 311 Live, we improve overall access to the essential City’s services that improve the quality of life for our residents and help our business thrive.”
Citizens can use 311 Live to request a service, report an issue, and even dispute a parking ticket in real-time using a computer or mobile device. The online platform will supplement the traditional telephone service provided by the 311 Call Center, which receives about 300,000 calls per year.
Users of 311 Live can create an online profile to monitor their requests. Visitors can quickly access the most frequently sought City services, such as requesting refuse and recycling pickup or containers, parking ticket inquiries, reporting a pothole, trash or debris, or a broken streetlight. A list of City services that allows real-time data entry gives users the option to provide location information and upload documents and images.
311 Live is accessible at cityofrochester.gov/311. The 311 Call Center continues to accept phone calls from citizens to report non-emergency related issues and requests for City services or information. Residents within city limits can dial 311 to reach a service representative, 7 a.m. to 9 p.m., Monday through Friday and 9 a.m. to 5 p.m. on Saturday and Sunday. The 311 Call Center is closed on Thanksgiving Day, Christmas Day, and New Year’s Day. Those living outside city limits can reach the 311 Call Center at (585) 428-5990.
The Administration of Mayor Malik D. Evans strives to create a safe, equitable and prosperous Rochester by inspiring hope and delivering opportunity for everyone. Guided by the Administration’s Mission, Vision and Values and the principles of the “Rochester 2034” comprehensive plan, City employees are committed to providing exceptional customer service, transparent stewardship, and collaborative leadership to foster a vibrant community that empowers personal, professional and generational growth for all who live, work or play in the city of Rochester.