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City of Rochester

Non-Emergency Calls to 911

Female on a PhoneThe Rochester/Monroe County 911 center is different from other agencies because not only do we answer emergency calls, but we also answer certain non-emergency police, fire and EMS related calls.

Some non-emergency calls we take are listed below:

  • Citizen needs to contact a police officer regarding an ongoing investigation
  • Citizen has concerns regarding street plowing
  • Parking problems
  • Barking or annoying dogs
  • Police reports (i.e.: violation of order of protection, telephone harassment among others):
    • In the city of Rochester, a call is considered a report if the event occurred 5 minutes or more prior to the 911 call and if any suspects have left the scene.
    • In all other towns of Monroe County a call is a report if the event occurred 15 minutes or more before the call.

SEE ALSO

Crime Prevention

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