911 - Emergency Communications - Employment

Recruitment Open House

Would you like to make a positive difference in someone’s life? Every day? Join us at our Open House!  If the answer is YES, consider pursuing a career with the City of Rochester as a Telecommunicator or Dispatcher at the Emergency Communications Department.

Recruiters will be on hand during the upcoming Open Houses to be hosted at the ECD on Wednesday, Dec. 5, 2018 from 6 to 8 p.m. or on Saturday, Dec 8, 2018 from 1 to 3 p.m.

The ECD is located at 321 West Main St. in the city and we invite you to stop by, see the facility and meet with dispatchers and telecommunicators who can tell you about their job, what it is like to work here and how you too can make a positive difference in someone’s life just by coming to work. Join our team now to explore amazing challenges and wonderful rewards while helping those in the community who need you the most in their time of need. 

Employment at the Emergency Communications Department / 911 Center offers you:

  • On the job training
  • Competitive wage and benefits package
  • Career Advancement
  • New York State Retirement System
  • An Equal Opportunity employer
  • 13 paid holidays a year and vacation ranging from 10 to 25 days depending on years of service
  • $3,000 per year for educational assistance on approved courses and degree programs after one year of employment
  • Medical Insurance
    • Medical and Dental Insurance plans are available to all employees at rates comparable or better than many plans offered by other employers
  • Life Insurance
    • The City provides a $5,000 life insurance policy.
    • The NYS Retirement system also offers a death benefit to all active members

Hiring Process

Candidates who meet the minimum qualifications are required to take a Civil Service examination. Candidates who pass will be placed on an eligible list and may be canvassed by mail. In the pre-employment process candidates will undergo a State and national criminal history background investigation which will include a fingerprint check to determine suitability for employment, a medical evaluation, and a drug test. A psychological evaluation will also be administered prior to any formal offer of employment or appointment as an employee at the 911 Center. Those hired are chosen from the candidates who have successfully completed all stages. Candidates remaining on the eligible list may be canvassed at a future date as vacancies occur. We offer continuous recruitment.

We're always looking for good people. If you're interested, please visit the City's employment page to see what opportunities are available.  For more information, call the 911 Center at 585-528-2200 or contact via email at:  Join911@CityofRochester.gov.  A member of the recruitment team will be back in touch within 24 hours.