Nothing says “We’re here to help,” like 311. These three digits on your telephone keypad provide citizens immediate access to City government and all of its services. This number works inside city limits. To reach the 311 Call Center outside city limits call (585) 428-5990. Live representatives are available 6:30am-11:00pm Mon. - Fri. and 7:00am-11:00pm Sat. & Sun., with the exception of New Years Day, Thanksgiving and Christmas. (Note: Non-emergency police issues can still be reported at any time by dialing 311). Please see the listings below to access commonly requested information and services that are located on the City website.
The City 311 Call Center will be open with a minimal staff during the Thanksgiving holiday, Thursday, Nov. 28, to handle calls related to snow-clearing operations. The Call Center was scheduled to be closed for the holiday. Two call takers will be on duty from 7 a.m. to 11 p.m. Dial (585) 428-5990 to access the Call Center from outside city limits.
Pay your Tax Bill
Pay your Water Bill
Pay your Parking Ticket
Pay your Red Light Ticket
Renew your Alarm Permit
Donate to Rochester Animal Services
Submit Work Orders for Streets, Sidewalks and Streetlights Issues
Submit Work Orders for Garbage and Recycling Issues
Request a Recycling Box
Request a Wheeled Refuse Toter
Request a Public Litter Basket
Notify us of a Public Litter Basket that need to be emptied
View Agendas, Meeting Minutes and Proceedings
View City of Rochester events
The Monroe County inmate roster is updated daily and can be found here or call 753-4300.
Frequently Requested Forms
Claim Filing Instructions
Tenant Billing Authorization Form
511 - New York State's Official Traffic and Travel Info
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Frequently asked questions about 311