Nothing says “We’re here to help,” like 311. These three digits on your telephone keypad provide citizens immediate access to City government and all of its services. This number works inside city limits. To reach the 311 Call Center outside city limits call (585) 428-5990. Live representatives are available 7:00am-9:00pm Mon. - Fri. and 9:00am-5:00pm Sat. - Sun., with the exception of New Years Day, Thanksgiving and Christmas. (Note: Non-emergency police issues can still be reported at any time by dialing 311). Please see the listings below to access commonly requested information and services that are located on the City website.
Online Transactions
Pay your Tax Bill
Pay your Water Bill
Pay your Parking Ticket
Renew your Alarm Permit
Donate to Rochester Animal Services
Request a refund for Tax, Water and Refuse
Interest in Guaranteed Basic Income Pilot Program
Submit your information here
Your information will be entered into our database as an interested party.
We are taking your information with the expectation that someone will be contacting you in Spring 2023.
Building Code, Permit and Inspection Issues
Code, Permit and Inspection Issues
Submit Service Request for Street or Sidewalk Issues
Graffiti Removal
Parking Meter or Pay Station Issue
Pot Hole
Street Sweeping
Sidewalk Repair
Street Light
Road Plate Issues
When is my refuse/recycle date Look up Refuse & Recycle Dates for my address
Submit Service Request for Refuse and Recycling Issues
Request a Recycling Container
Request a Refuse Container
Request a Public Litter Basket
Notify us of a Public Litter Basket that need to be emptied
City Council
View Agendas, Meeting Minutes and Proceedings
Events
View City of Rochester events
Jail Information
The Monroe County inmate roster is updated daily and can be found here or call 753-4300.
Frequently Requested Forms
Claim Filing Instructions
Tenant Billing Authorization Form
Other
511 - New York State's Official Traffic and Travel Info
Frequently asked questions about 311