Animal Control Officers (ACO) play a vital role for people and animals within our community. Their job encompasses public safety, enforcement of animal ordinances, animal care and rescue, nuisance abatement, and community outreach. The main office is located at the Animal Services Center, 184 Verona Street, Rochester, New York, 14608, phone: (585) 428-7274.
Offices are located at the Animal Services Center at 184 Verona Street. The center is open to the public 11:00 a.m. - 4:30 p.m. Monday through Saturday (Open Wednesday nights until 7:30pm). The shelter is closed on Sundays and some holidays. Animal Control Officers (ACOs) are staffed 7:30 a.m. - 11:30 p.m., 7 days a week, 365 days a year. During the hours of 11:30 p.m. - 7:30 a.m., ACOs may be called in for particular priority incidents.
ACOs are dispatched through the Emergency Communications Department (911). Generally, there is one ACO assigned to the east side and one ACO assigned to the west side of the city. On some days, there is a third ACO assigned to assist on both sides of the city and to perform outreach and other administrative duties. There are periodically days in which there is only one ACO on-duty, and on those days the field services response may be limited to priority incidents only.
Call 911 for the following animal concerns:
- vicious animals, animals chasing people
- animal/vehicle collisions
- animal fighting (Police Officers respond first) or other intentional abuse of animals
Call 311 for the following animal concerns:
- stray dogs
- barking dogs
- trapped animals
- animals in distress
- animal bites and scratches that break skin; excluding bats (for bats, call Monroe County Health Department at 753-5864)
- removal of dead animal carcasses (request Special Services via 311 for routine dead animal removal).
Call the Humane Society of Rochester and Monroe County at 223-6500 for all non-emergency concerns related to animal neglect or animal cruelty
Animal Control Officers are often engaged in pro-active outreach to share information and provide assistance before problems arise. However, when not on pro-active details, Animal Control Officers are complaint-driven due to the high volume of calls for service they receive. All complaints received are provided with an appropriate response. ACOs prioritize their responses according to the safety issues involved for humans and animals. For example, an animal causing an immediate safety risk to a human would be the highest priority. Injured animals are taken next in order, followed by confined stray animals, unconfined stray animals, animal nuisances such as barking and sanitation complaints, and lastly by surrendered pets.
All dogs 4 months of age or older are required to have a dog license according to NYS Agriculture and Markets Laws Article 7. The Animal Services Center licenses only those dogs reclaimed or adopted from that facility. The City Clerk's Office licenses all other dogs belonging to residents of the city of Rochester. Applications can be made at the City Clerk's Office at City Hall, 30 Church Street, Rochester, NY 14614 or by mail. New York State requires proof of current rabies vaccination. If the dog is spayed or neutered, documentation must be presented for the reduced license fee. To contact the City Clerk's Office call 428-7421. For residents of surrounding municipalities, contact your local town hall for dog licensing guidelines.
Reasons to license your dog:
- Dog licenses are required by NYS and local laws.
- It helps reunite lost dogs with their owners.
- It lets people know that your dog is not a homeless stray.
- Animal Services will call you or send a letter if your dog comes to the shelter wearing a license tag.
- A license is proof that your pet has been vaccinated against rabies.
- It is legal proof of ownership.
- When found wearing its license tag, your dog will be cared for at the Animal Services Center for a longer holding period.
- If your dog is found and in need of medical attention, the license may enable contact with you to approve emergency care.
- License fees support Animal Services programs and operations including return of lost pets to their homes, animal care at the shelter, pet adoption, spay and neuter, and community outreach services.
Pet Owner Responsibilities
All dogs, cats, and ferrets four months of age or older must be vaccinated for rabies. All dogs four months of age must be licensed to an adult owner at least 18 years of age. Licenses are available at the City Clerk's Office at City Hall.
- All dogs must be leashed or confined to the owners property.
- Persistent, unprovoked howling or barking is a violation.
- Female dogs in heat must be confined.
- Any vicious or dangerous dog must be confined.
- Owners must not permit their pets to damage or defile any property other than their own. Feces must be removed by owners whether on the owner's property or that of another.
- Do not have more than four dogs within a house or apartment with three or fewer units. For properties with four or more units, the limit is one dog per unit.
- Do not bring animals to public special events, festivals, or fireworks displays. Events are fun for people but can be stressful and dangerous for pets:
- Dogs can overheat quickly due to ambient temperature and heat radiating from pavement; heat stroke can be deadly
- Dog pads can become scorched by hot pavement
- Water is not readily available; dogs may drink other hazardous liquids
- Dogs may encounter hazardous food items on ground
- Dogs may pose a tripping hazard for people
- Leashes can become tangled resulting in dog-dog incidents
- Dogs may become frightened by crowds, strollers, loud noises and may bite out of fear
ACOs engage in pro-active efforts to provide information and assistance to pet owners and address concerns before they escalate. Our ACOs engage in preventative patrols on a regular basis during which they are driving slowly through neighborhoods and chatting with citizens about their pets or their concerns. Door-to-door foot patrols are used for specific areas where significant concerns have been identified relative to high rates of pet surrenders, stray and feral cats, loose dogs and other challenges. This pro-active approach involves friendly communication, building relationships, and offering assistance and sharing information to resolve issues and help owners keep their pets safe and secure at home.
ACOs issue Notice of Warning and Notices of Violation of the Code of the City of Rochester, Chapter 30 Animal Regulations and Chapter 31 Dog Control. Notices of Violation can be paid at the Parking and Municipal Violations Bureau at 42 South Avenue.
- Have all dogs, cats, and ferrets vaccinated against rabies.
- Avoid animals that are acting in an unusual manner.
- Teach children to stay away from wild animals, stray cats, and loose dogs.
- Wash all wounds with water and soap.
- Observe suspect animals from a distance.
- Try to contain an animal that bites you, if you can do so without endangering yourself or others.
- Call the Monroe County Department of Health at 753-5864 if you come in contact with the saliva of a suspected rabid animal.
- Touch any dead animal with your bare hands. Wear rubber gloves if you must move it or place it in a trash bag.
- Touch a household pet with bare hands after it has fought with a wild animal. Do wear rubber gloves to examine your pet and wash hands afterwards with soap and water.
- Try to separate fighting animals with your hands. Instead, use a stick or pole to avoid getting bitten or scratched.
- Touch any wild animal.
What is Rabies?
Rabies is a fatal viral infection that affects the central nervous system. All mammals, including humans, can get rabies. The disease is spread by infected animals, usually through bites, but scratches and saliva contact with broken skin or mucous membranes are also possible routes of infection. If you see a suspected rabid animal that is not an immediate threat, or if you have any questions regarding rabies, rabies, vaccine, exposure treatment, or animal removal, call the Monroe County Department of Health at 753-5864.