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City of Rochester Contact Directory
- Emergencies: Call 911
- General inquiries: Call 311
- Mayor's office: Call 585-428-7045
- Press and media inquiries: Call 585-281-5511
Department | Address | Phone |
---|---|---|
Emergency & Resource | ||
Emergencies (Police, Fire, Ambulance) | 911 | |
311 | 311 | |
TTY | 711 | |
City Government Office, Personnel | ||
Rochester City Hall | 30 Church Street Rochester, NY, 14614 |
585-428-5990 |
Mayor's Office | City Hall, Room 307A 30 Church St. Rochester, NY, 14614 |
585-428-7045 |
Malik D. Evans, Mayor | City Hall Room 308A 30 Church St. Rochester, NY, 14614 |
585-428-7045 |
Michael Burns, Deputy Mayor, | City Hall Room 205A 30 Church St. Rochester, NY, 14614 |
585-428-7163 |
Tamara D. Mayberry, Chief of Staff | City Hall Room 205A 30 Church St. Rochester, NY, 14614 |
585-428-6271 |
John C. Brach, Special Assistant to the Mayor | City Hall Room 308A 30 Church St. Rochester, NY, 14614 |
585-428-7045 |
Advisor for Violence Prevention | ||
Victor T. Saunders, Advisor for Violence Prevention | City Hall Room 308A 30 Church St. Rochester, NY, 14614 |
585-428-7406 |
Rochester City Council | ||
Miguel Melendez, City Council President | City Hall, Room 301A 30 Church St. Rochester, NY, 14614 |
585-428-7538 |
City Clerk's Office | ||
Hazel Washington, City Clerk | City Hall, Room 300A 30 Church St. Rochester, NY, 14614 |
585-428-7421 |
Licenses and Passports | 585-428-6617 | |
Neighborhood and Business Development | ||
Dana K. Miller Commissioner | City Hall, Room 223B 30 Church St. Rochester, NY, 14614 |
585-428-6883 |
Erik Frisch, Deputy Commissioner | 585-428-6150 | |
NBD Administration and Finance | 585-428-6780 | |
Buildings and Compliance, Casmic Reid, Director | 585-428-6043 | |
Zoning and Permitting, Matthew Simonis, Director | 585-428-6914 | |
Code Enforcement, Anne Wallace, Manager | 585-428-6520 | |
Lead Paint Inspection | 585-428-6520 | |
Building Permits | 585-428-6526 | |
Neighborhood Service Centers, Erica Hernandez, Director | 585-428-9613 | |
Neighborhood Service Center, Northeast Office, Marlen Quintero, Administrator | 500 Norton St. Rochester, NY, 14621 |
585-428-7660 |
Neighborhood Service Center, Northwest Office Anna Keller, Administrator | 400 Dewey Ave. Rochester, NY, 14613 |
585-428-7620 |
Neighborhood Service Center, Southeast Office John McMahon, Administrator | 320 N. Goodman St. Suite 209 Rochester, NY, 14607 |
585-428-7640 |
Neighborhood Service Center, Southwest Office Charles Reaves, Administrator | 923 Genesee St Rochester, NY, 14611 |
585-428-7630 |
Kevin Kelley, Planning Manager | 585-428-6698 | |
Building Code Review | ||
Building Code Review | 585-428-6526 | |
Handicap Parking Permit | (585) 428-7711 | |
Department of Human Resource Management | ||
Rose Nichols, Director | City Hall, Room 103A 30 Church St. Rochester, NY, 14614 |
585-428-7115 |
City Employment Information | 585-428-7115 | |
Civil Service Information | 585-428-7240 | |
Department of Environmental Services | ||
Kabutey Ocansey, Acting Commissioner | City Hall, Room 300B 30 Church St. Rochester, NY, 14614 |
585-428-6855 |
City Engineer-Holly E. Barrett, PE Architecture & Engineering, Construction, Maps & Surveys, Sidewalks, Street Lighting, Street Design, Street & Utility Permits | 585-428-6828 | |
Environmental Quality - Anne Spaulding – Manager of Environmental Quality (Energy & Sustainability, Environmental Remediation, Environmental Compliance | 585-428-7474 | |
Commercial Refuse | Commercial Refuse 210 Colfax St. Rochester, NY, 14606 |
585-428-8679 |
Operations – Karen St. Aubin, Director Residential Recycling and Refuse Collection, Fall Leaf Collection, Street Sweeping, Graffiti Removal, Snow & Ice Control for Streets & Sidewalks, Dead Animal Removal, Vacant Lot Maintenance, Pothole Repair, Clean Swe | Operations Center 945 Mt. Read Blvd. Building 200 Rochester, NY, 14606 |
585-428-5990 |
Buildings and Parks - Brian Liberti, Director Building Operations, Parks Maintenance, Forestry, Downtown District | 2650 Lake Ave. Rochester, NY, 14612 |
585-428-6971 |
Equipment Services – Scott Corser, Director | Operations Center 945 Mt. Read Blvd. Bldg 100 Rochester, NY, 14606 |
585-428-9650 |
Water Bureau - Nick Considine, Director Emergency Services & Water Repairs, Customer Services, Plumber/Contractor Inquiries | Water Bureau 10 Felix St. Rochester, NY, 14608 |
585-428-7500 |
Water Operations Center/Filtration Plant | Water Operations Center/Filtration Plant 7412 Rix Hill Rd. Hemlock, NY, 14466 |
585-428-7500 |
Mount Hope Cemetery Jarod Terrell, Manager | 1133 Mt. Hope Ave. Rochester, NY, 14620 |
585-428-7999 |
Riverside Cemetery Jarod Terrell, Manager | 2650 Lake Ave. Rochester, NY, 14612 |
585-428-7775 |
Finance Department | ||
Finance Department | City Hall, Room 109A 30 Church St. Rochester, NY, 14614 |
585-428-7151 |
City Assessor, Michael S. Zazzara Assessment & Exemption Information | 585-428-7221 | |
City Treasurer | 585-428-6705 | |
City Property Tax Information | 585-428-6940 | |
Interim Parking Director, Sarah Nowack | 585-428-7482 | |
Court Street Parking Garage | 194 Court St. Rochester, NY, 14604 |
585-546-5120 |
East End Parking Garage | 475 E. Main St. Rochester, NY, 14604 |
585-325-7860 |
Genesee Crossroads Parking Garage | 69 Andrews St. Rochester, NY, 14614 |
585-325-5145 |
High Falls Garage | 210 State St. Rochester, NY, 14604 |
585-454-4490 |
Sister Cities Parking Garage | 28 N. Fitzhugh St. Rochester, NY, 14614 |
585-423-9837 |
St. Joseph Parking Garage | 72 N. Clinton Ave. Rochester, NY, 14604 |
585-232-1880 |
South Avenue Parking Garage | 39 Stone St. Rochester, NY, 14604 |
585-770-2370 |
Washington Square Parking Garage | 111 Woodbury Blvd. Rochester, NY, 14607 |
585-232-3810 |
Parking and Municipal Code Violations, Dog Control Notices, Hearing Schedules, Scofflaw Notices | Bureau of Parking 42 South Ave. Rochester, NY, 14604 |
585-428-7484 |
City Purchasing | City Hall, Room 105A 30 Church St. Rochester, NY, 14614 |
585-428-7041 |
Information Technology Department | ||
For questions about the City website, social media accounts or any other City Service, call 311 (or 428-5990 from outside the City). | ||
Fire Department | ||
Stefano Napolitano, Interim Chief | Public Safety Building 185 Exchange Blvd. Rochester, NY, 14614 |
585-428-7037 |
Arson Hotline | 585-232-2828 | |
Fire Academy | 1190 Scottsville Rd. Rochester, NY, 14624 |
585-753-3731 |
Smoke Detector Requests | 585-428-1362 | |
Police Department | ||
David Smith, Chief | Public Safety Building 185 Exchange Blvd. Rochester, NY, 14614 |
585-428-7033 |
Administration | 585-428-7210 | |
Police Complaints (Professional Standards Section) | 585-428-7131 | |
CrimeStoppers | 585-423-9300 | |
Drug Hotline | 585-428-6000 | |
Accident/Criminal Records | 585-428-7493 | |
Auto Pound/Towed Cars | 585-428-6717 | |
Family Crisis Intervention (FACIT) | 585-428-7183 | |
Major Crimes/Missing Persons | 585-428-7157 | |
Personnel | 585-428-6718 | |
Recruiting Section | 585-428-6716 | |
School Crossing Guards | 585-428-7276 | |
Victim Assistance | 585-428-6630 | |
Volunteer Coordinator | 585-428-7496 | |
Arrest Information | 585-428-6702 | |
Downtown Office | 585-428-9820 | |
Animal Services - Anastasia Papadoplos, Director of Animal Services | Animal Services Center 184 Verona St. Rochester, NY, 14608 |
585-428-9596 |
Emergency Communication Department | ||
Michael Cerretto, Director | ECD 321 W. Main St. Rochester, NY, 14608 |
585-528-2200 |
Law Department | ||
Law Department | City Hall, Room 400A 30 Church St. Rochester, NY, 14614 |
585-428-6986 |
Freedom of Information | 585-428-6986 | |
Rochester Public Library | ||
Patricia Uttaro, Library Director | Central Library of Rochester & Monroe County 115 South Ave. Rochester, NY, 14604 |
585-428-7300 |
Arnett Branch Library Bruce Tehan, Branch Manager | 310 Arnett Blvd. Rochester, NY, 14619 |
585-428-8214 |
Charlotte Branch Library Dennis Williams, Branch Manager | 3557 Lake Ave. Rochester, NY, 14612 |
585-428-8216 |
Frederick Douglass Community Library Evanna DiSalvo, Branch Manager | 971 South Ave. Rochester, NY, 14620 |
585-428-8206 |
Lincoln Branch Library Sarah Lehman, Branch Manager Toy Library at Lincoln Branch | 851 Joseph Ave. Rochester, NY, 14621 |
585-428-8210 |
Lyell Branch Library Shamika Fusco, Branch Manager | 956 Lyell Ave. Rochester, NY, 14606 |
585-428-8218 |
Maplewood Community Library Johanna Buran, Branch Manager | 1111 Dewey Ave. Rochester, NY, 14613 |
585-428-8220 |
Monroe Branch Library Mary Clare Scheg, Branch Manager | 809 Monroe Ave. Rochester, NY, 14607 |
585-428-8202 |
Sully Branch Library, Maria Heeks-Heinlein, Branch Manager | 530 Webster Ave. Rochester, NY, 14609 |
585-428-8208 |
Phillis Wheatley Community Library Lori Frankunas, Branch Manager | 33 Dr. Samuel McCree Way Rochester, NY, 14608 |
585-428-8212 |
Winton Branch Library Kathy Wolf, Branch Manager | 611 N. Winton Rd. Rochester, NY, 14609 |
585-428-8204 |
Office of Management & Budget | ||
Suzanne Warren | City Hall, Room 200A 30 Church St. Rochester, NY, 14614 |
585-428-6186 |
Office of Public Integrity | ||
Timothy Weir, Director | 185 Allen St, Suite 100 Rochester, NY, 14608 |
585-428-7245 |
Department of Recreation and Human Services | ||
Department of Recreation and Human Services | 57 Saint Paul St. Rochester, NY, 14613 |
585-428-6755 |
Bureau of Recreation | 57 Saint Paul St. Rochester, NY, 14613 |
585-428-6755 |
Bureau of Human Services | Bureau of Youth Services 57 Saint Paul St. Rochester, NY, 14613 |
585-428-6342 |
City of Rochester Public Market | ||
Jim Farr, Director of the Public Market | 280 North Union Street Rochester, NY, 14609 |
(585) 428-6907 |
R-Centers | ||
Adams Street R-Center | 85 Adams St. Rochester, NY, 14608 |
585-428-7266 |
Avenue D R-Center | 200 Avenue D Rochester, NY, 14621 |
585-428-7934 |
Tyshaun Cauldwell R-Center | 524 Campbell St. Rochester, NY, 14611 |
585-428-7860 |
Carter Street R-Center | 500 Carter St. Rochester, NY, 14621 |
585-428-7890 |
Edgerton R-Center Center | 41 Backus St. Rochester, NY, 14608 |
585-428-6769 |
Flint Street R-Center | 271 Flint St. Rochester, NY, 14608 |
585-428-7001 |
Genesee Valley Park Arena & Pool John Picone, Director of Athletics and Aquatics | 131 Elmwood Ave. Rochester, NY, 14611 |
585-428-7888 |
David F. Gantt R-Center | 700 North St. Rochester, NY, 14605 |
585-428-7149 |
Frederick Douglass R-Center | 999 South Ave. Rochester, NY, 14620 |
585-428-6015 |
Thomas P. Ryan, R-Center | 530 Webster Ave. Rochester, NY, 14609 |
585-428-7828 |
Trenton and Pamela Jackson R-Center | 458 N. Clinton Ave. Rochester, NY, 14621 |
585-428-7827 |
Roxie Ann Sinkler R-Center | 75 Grover St. Rochester, NY, 14611 |
585-428-7827 |
Bureau of Communications and Special Events | ||
Barbara Pierce, Director | 30 Church St. Room 202A Rochester, NY, 14614 |
585-428-7405 |
Office of Special Events | ||
Kara Osipovitch, Manager | 30 Church St Room 203A Rochester, NY, 14614 |
585-428-6733 |
Website questions or comments, Matt Driffill, Digital Content Manager | 30 Church St Room 202A Rochester, NY, 14614 |
585-428-6185 |
Other Agencies | ||
Rochester City School District | (585) 262-8100 | |
Federal government departments and agencies | (800) 333-4636 | |
N.Y. State departments and agencies | (518) 474-8390 | |
Monroe County departments and agencies | (585) 753-1000 |