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Online Payment Portal

eCitizen portal fee schedule

Payment MethodPayment AmountFee
Electronic Checkany$1.00
Credit/Debit Cards$0.01 to $100.00$2.75
 $100.01 or greater2.75%


A charge of $20 shall be imposed for each dishonored check, e-check or other tendered payment submitted to the City of Rochester in accordance with the City Charter §8-23. 

Learn More: Online Payment Portal

  • Learn more about the eCitizen portal here
  • Discover answers to eCitizen portal frequently asked questions here
  • Register for the eCitizen portal here
  • Returning users sign in here
  • For a list of alternative payment options, click here
  • Learn more about tax and water billing here


For technical support questions regarding your online account, email or call 1-800-926-3466.

Online payments comparison chart

Bill typeCredit/Debit CardEFTAutopay
Tax billXXX
Water billXXX
Commercial refuse billXXX
Parking ticketX  
Alarm permit renewalXX 
Donation Type   
Animal services donationsXX 
Reforest Mount Hope donationsXX