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Eviction Prevention Resources

The City and community partners understand that the COVID-19 pandemic has been an extremely challenging time for tenants and landlords. Many tenants have experienced job loss and reduced income, and have had difficulty keeping up with their rent. According to recent surveys of property owners by Monroe County and City of Rochester in partnership with the Ash Center at Harvard University, approximately 25% of rental units in the city of were behind on their rent as of March 2021.  With property owners expected to file a wave of evictions, there is urgency to help connect these families to resources as quickly as possible. The City of Rochester and Monroe County have partnered to implement programs designed to help. Please see below for more information.

March 25, 2021 Webinar on Eviction Prevention Initiatives

The City and County hosted a webinar on March 25, 2021, to review the eviction prevention initiatives and programs that have been implemented since the pandemic began, and to preview an upcoming program.

Please click the links below to view:

Materials for Program Promotion

Currently-Available Eviction Prevention Resources

Topic/Need Organization Contact Information Who Can Access? 
General Housing Questions and Advice 

The Housing Council

at PathStone

(585) 546-3700

Hotline open 9am to 1pm, Mon-Fri

·All Tenants
·All Landlords
·All Homeowners
Free Legal Services, Eviction Court Support  
Tenant Defense Project

(585) 504-6195

Hotline open 10am to 4pm Mon-Fri

·All Tenants


Free Financial Counseling 
Rochester Financial Empowerment Center

(585) 252-7110


·All Tenants
·All Landlords
·All Homeowners
Apply for Public Assistance, Future Rent/Food Support 
Monroe County Department of Human Services

(585) 753-6960


Program Information

Application Materials

·Low income households