Emergency Communications - 911

Director's Message

Welcome to the Emergency Communications Department. The 911 Center began operations in February, 1986 as a way to consolidate services in Monroe County. The Center has continued to grow and now serves 76 different public safety agencies. Last year, our employees handled 1,114,215 calls for service.

Our highly trained staff always strives to provide the best service possible to the public. Our employees are the most dedicated you will find anywhere, subjecting themselves to rigorous training standards. They take pride in the high expectations they set for each other. As you can see, the 911 Center is immensely successful and is a national model.

911 Accreditation

To the credit of the hard working staff of the 911 Center, we are certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The 911 Center is also accredited by the NYS Sheriff’s Association (NYSSA). To learn more about our accreditations, click here.

311 - One Call to City Hall

The 311 non-emergency call center makes City services and employees as accessible as possible. Whether it’s refuse collection, leaf pickup, sidewalk snow plowing or summer job opportunities for youth, our live representatives are ready to assist. If you have question about city services, call 311 (or 428-5990 from outside the city) 7:00a.m. - 9:00p.m. Mon. - Fri., 9:00a.m. - 5:00p.m. Sat. & Sun. Or find more information online:

Click here to view the online 311 portal >>

To Contact 911 from outside Monroe County

If you need to contact 911 for an emergency and you are outside Monroe County please dial (585) 428-6666.

You can also find the Emergency Communications Department on our official Facebook page.