Crisis Intervention Services

The Office of Crisis Intervention Services (CISU) is a unit of the City's Department of Recreation and Human Services. The goal of the office is to create a comprehensive, community-based response to support victims and families dealing with homicides, mental health, domestic violence, and other related crises. 

The CISU is made up of three teams; The Homicide Response Team (HRT), the Community Support Team (CST), and the the Person in Crisis Team (PIC). Click here for PIC team data. >>

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The CISU exists to provide response, support, intervention and resource information to those affected by crisis, trauma and crime. Scene response, mental and behavioral health response and victim assistance are just some of the services offered.

Crisis Intervention Services has many community partnerships including the Rochester Police Department, Pathways to Peace, Monroe County FIT Team, Willow and other community service providers, to ensure that the best help is available. 

Alia Henton-Williams
Manager of Crisis Intervention Services

Phone:  585-428-1303
Email: Alia.Henton-Williams@CityofRochester.Gov


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Call 9-1-1 immediately if you are threatened in any way. You have a right to be protected against intimidation and harm.

Learn more: Person in Crisis Team | Community Support Team | Homicide Response Team