Information Technology

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The Department of Information Technology 

The Department of Information Technology (IT) directs and manages the development, deployment and ongoing operations of all IT services provided to City departments. 

The Department is composed of eight bureaus under the direction of the Chief Technology Officer: Application Services, Client Services, Networking, Data Analytics and Performance Management, Platform Services, Project Management Office, Records Management, and Security. 

Chief Technology Officer  

The CTO leads the IT department and reports directly to the Mayor. They are responsible for: 

  • Developing the City’s strategy for using technological resources. 
  • Ensuring technologies are used efficiently, cost-effectively, and securely. 
  • Evaluating and implementing new systems and infrastructure. 
  • Overseeing the management of existing systems. 
  • Executive management of the IT Department. 

Application Services 

The Application Services Team manages the City’s portfolio of legacy applications and uses modern, low-code methods for rapid, in-house development of lightweight solutions.  

Client Services 

Our IT Service Desk/Help Desk is often the first point of contact for City employees for IT related requests or issues.  We’re committed to a high degree of customer satisfaction, and to fast problem resolution. 

Client Services is also responsible for providing over 3,000 city employees with Desktop or Laptop computers, and for managing software on those machines.   Contact Client Services at (585) 428-7587.

Network Services 

The Network Services team manages the City’s computer network, providing reliable, high-speed connectivity to over 150 buildings. 

Platform Services 

The Platform Services team manages the City’s data center, the database environment, and Geographic Information Systems

Records Management Division 

The Records Management Division manages the City Archives and Records Center.  The purpose of the Archives is to preserve and protect municipal records of Rochester, while making these documents accessible to the public. The office ensures records are retained as long as they are needed for administrative, fiscal, legal or research purposes. Our collection of maps, photographs and other records traces the growth of our community from the early days of Rochesterville, to present day Rochester. 

Data Analytics and Performance Management 

The Office of Data Analytics and Performance Management helps the City deliver efficient and data-driven services. The Office achieves this by empowering the City’s departments, agencies, businesses, and residents through insights from statistical analysis, GIS mapping, best-practice research, and public engagement. Building on these insights, the Office helps to deliver new initiatives and improvements to City operations to drive measurable change. 

Project Management Office 

The PMO is responsible for the centralized and coordinated management of all IT projects, delivering enterprise-scale projects on-time and within budget.  This includes: 

  • Governance: working with senior management to ensure that projects are classified, prioritized and selected to align with City strategy and goals. 
  • RFP (Request for Proposal) management and the vendor selection process.  
  • Active management of IT projects.  
  • Monitoring project progress and dependencies that affect resources, budgets, and schedules 
  • Standardizing project management methods and processes 

Security Services 

The IT Security team is led by a Chief Information Security Officer.  The team is responsible for:  

  • Security operations 
  • Cyber risk management 
  • Data loss and fraud prevention 
  • Security architecture 
  • Identity and access management 
  • Investigations and forensics