Southwest Quadrant Service Center


 Charles Reaves-2

Charles Reaves, NSC Administrator

Welcome! We look forward to working with you to make the Southwest Quadrant a better place to live, work, play and raise a family. From Jefferson Avenue (our Focused Investment area) to the 19th Ward neighborhoods, your Quadrant Team and Service Center staff will work with our community partners to resolve quality of life issues, pave the way for appropriate housing and economic development, and help make Southwest Rochester the best it can be.


City of Rochester – Emergency Rent Assistance

Please note; the City of Rochester partners with local agencies to administer rental arrears assistance programs.

Are you eligible?*

 You are a renter;

 You have lost income due to the COVID-19 pandemic;

 You are in immediate danger of eviction, homelessness, loss of housing, or utility shut off; and,

 You have a household income at or below guidelines


 *Asistencia de Emergencia para Alquiler aqui>> 

City of Rochester's Property Rehabilitation Grants


Please visit our neighborhood pages to learn more about our vibrant community: 

Southwest Quadrant Information

 2022 SW NSC Quad Team Meetings 

Our Quadrant Team meets regularly with representatives from all of our neighborhoods.  Please contact the office for more information about how you can get involved.   

All Quad Team meetings are the 2nd Wednesday of each month at 10:00 a.m. via online Zoom Meeting: Zoom Meeting  ID# 333 374 2457 

Call Southwest NSC Office for Zoom Meeting Passcode.

January 12   February 8   March 8 April 11
 May 10  June 14  July 11  August 9
 September 13  October 11  November 8 December 13


 Business Permit Application Processing (Return to NORMAL Processing Procedures)


Handicapped Permits will now be processed at your local neighborhood NSC Offices.   You may speak to a someone at the NSC Offices during NEW business hours or drop off your documents at the NSC Drop Box.   NSC Business Hours:  8  a.m. - 5  p.m.


Person to Person Meetings

  • Person to Person meetings are available BY APPOINTMENT ONLY at NSC Director's Office in City Hall, 30 Church St.
  • Person to Person meetings are available BY APPOINTMENT ONLY at each NSC Office via Phone Call or Zoom Meetings:  Tuesdays and Thursdays from 10 a.m. - 3 p.m.

Southwest NSC Office Drop Box will be available on Tuesday and Thursdays from 8  a.m. - 5  p.m. 


Look forward to serving you! 

Southwest Quadrant
923 Genesee St.
Rochester, NY 14611
Charles Reaves, Administrator
(585) 428-7630