Lost and Found Pets

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If you have lost your pet, please follow the steps below and refer to the Lost Pet Resource Packet to aid in your reunification efforts.

  1. Check your neighborhood and knock on doors
    Most missing pets are found by their owners or Good Samaritans in their own neighborhoods. Walk the neighborhood, knock on doors, and ask people who you encounter if they may have seen your pet. Cell phone photos of your pet will help.
  2. Check City website
    Search listings below for found animals in the Animal Services Center or the City’s pet foster care program
  3. File a Lost Pet Report
    Call 585-428-7274 to file a report over the phone or submit an online report now. If submitting online form, please send photos via email with Lost Pet - [Owner's Last Name] as subject line.
  4. Visit the shelter
    Check the Animal Services Center at 184 Verona Street during regular business hours to see if your pet may be there, review Found Pet Reports, and to submit or update a Lost Pet Report. Bring photos and vaccination records. If you find your pet at the shelter, there may be fees to reclaim the animal. The fees are necessary to cover the costs associated with intake and care for animals during their time at our facility. The sooner that you get here, the lower the fees. You will also need to pay for a license (dogs only), and rabies vaccination, if not current.  Sterilization (i.e., spay or neuter), is optional but encouraged. If you do not find your pet at the Animal Services Center, ensure that you have submitted a Lost Pet Report including a photograph and continue checking back at the facility every couple days. 
  5. Gather photos 
    Gather several photos of your pet that best illustrate what it looked like when it went missing. Use the photos on Lost Pet Flyers, Lost Pet Reports, and social media posts. If submitting online Lost Pet Report, please send photos via email with Lost Pet - [Owner's Last Name] as subject line.
  1. Post on social media 
    Post description of your missing pet, photos, and location on social media sites like Craigslist, Facebook and Nextdoor. Refer to the Lost Pet Resource Packet for guidance on creating such posts.
  1. Make and Post Flyers
    Hang flyers in heavy traffic areas and public spaces near where your pet was last seen. Good old fashioned leg work is still the best way to locate a missing pet. Refer to the Lost Pet Resource Packet for a sample flyer that you can use.
  2. Use Online Tools 
    Use Finding Rover and PetFBI to expand your search through those online databases. 

    Finding Rover uses facial recognition to match shelter animals with missing pets.

    Wondering why you should use this new technology? Here are our top five reasons:

    1. It’s easy. Anyone with a smartphone or computer can upload a lost or found dog or cat instantly.
    2. It’s FREE. Although millions of dollars have been invested into this technology, it doesn’t cost them a penny.
    3. It helps find pets homes. It’s not just about helping lost pets. Our dogs and cats that are Available for Adoption are also on Finding Rover.
    4. It’s not just for dogs. Dogs aren’t the only pets that get out. Finding Rover is optimized to work for our feline friends as well.
    5. It saves lives. At our shelter, our number one goal is to keep pets safe before they even reach our doors. Using this tool, we can all become superheroes and help keep our shelter empty.

    So what’s the catch? It only works if we all use it.

    Registering with a personal Finding Rover account can keep our entire community safe. Pet owners can register to help find missing pets or proactively before pets go missing.

    All you need to do is visit https://findingrover.com/registermypet

    1. Upload your pet’s picture
    2. Enter your pet’s name, age, and breed
    3. Enter your name, email address, and zip code 

    The more animals that make it home before entering our doors, the more room we all have to continue being successful in the future. If we all do our small part, it will make a big difference for the lives of the animals in our community. 

You can also view the photos and profiles below to see if your pet has been taken in at the Animal Services Center. However, all animals may not be included, so we recommend that you check this page frequently for new photo uploads and visit the facility in person every couple days.

Please note that all animals are named upon intake, so your pet may be listed by a different name.

Sterilization is encouraged for all dogs and cats reclaimed from Animal Services Center.

Found Pets

Many pets are found by neighbors within close proximity to the pet's home. Bringing the stray to the shelter should be the last resort. We need community members to assist us in limiting shelter intakes to animals that are truly homeless or suffering and those that represent public safety concerns. If you find a stray, please submit a Found Pet Report, review the tips and follow the recommendations provided in our Finder Resource Packet to expedite the reunion of the pet with its owners.  

There are a few ways you can help a lost pet get back to its home without bringing it to the shelter.

Found Dogs:

  1. Be Safe
    If you are able to, get the dog to a safe and secure area. Be aware of surroundings. Your safety and the safety of others should come first. DO NOT RUN OR CHASE INTO TRAFFIC.
  2. Check for identification
    Check if the dog is wearing a collar and has an ID tag or a license tag. Sometimes people write phone numbers directly on the collar instead of attaching a tag.
  3. Knock on doors
    Check with your neighbors or other people in the area. They may know the dog and can help you locate its home.
  4. Snap photos 
    Take shots of the dog, street signs, and area where dog was found.
  1. File a Found Pet Report
    Call 585-428-7274 or submit report electronically at cityofrochester.gov/lostandfoundpets, or visit the shelter to during regular business hours.
  2. Check for microchip
    Take the dog to a local vet’s office to scan for a microchip. If the dog has a chip, this may be the fastest and best way to find an owner. RAS can help with research if the chip is not registered.
  3. Post on social media Post photos and location on social media sites like Craigslist, Facebook and Nextdoor.
  1. Make and Post Flyers
    Hang flyers in heavy traffic areas and public spaces near where the dog was found. Good old fashioned leg work is still the best way to locate an owner.
  2. Can you keep and foster the dog?
    Take the dog home for safekeeping. Keeping a found pet at home helps keep our population low and prevents the missing pet from being housed in a high-stress environment and exposed to disease. RAS can provide vaccines for found pets if you are willing to take them home with you.
  3. If you cannot locate owner and cannot keep…
    If you are not able to house the dog safely, you can bring it to the shelter during regular business hours. To make an appointment call 585-428-7274. Our team may also have other options for the pet that don’t require coming to the shelter. 

    Even if a dog is found dirty, injured, or afraid, it does not necessarily mean the dog was abused or dumped. Try to avoid making assumptions or judgements. It is possible that the dog has been missing for several days or even weeks and has been injured or experienced adverse conditions during that time. Ask yourself, if you had lost a pet, what would you want a finder to do?

Found Cats:

If you find healthy, outdoor cats and kittens, whether they are friendly or not, it is likely that someone is caring for them and they are either part of a community of cats that are being managed or they belong to someone who allows their cats to be outside. These are cats that need to remain outside or in their neighborhood. Follow tips for Found Dogs. If you haven’t seen the cat outside before, are you able to foster the cat and help with finding its owner? If after 72 hours the cat has not been claimed by the owner, you can rehome the cat. If you are unsure or would like more information about community cats and Trap, Neuter, Vaccinate, and Return, please visit cityofrochester.gov/communitycats.

Kittens:
If you found kittens, please visit What To Do If You Find Kittens and Kitten Lady for information on how to keep them with mom and out of the shelter.

Sick or Injured Animals:
If you have found a sick or injured pet that needs medical assistance, please bring it to RAS during regular business hours. For after-hours service, call 911.

After Hours:
Animal Emergency Services operates the 24-hours emergency veterinary clinic at 825 White Spruce Blvd and accepts sick or injured strays from Good Samaritans outside of RAS hours. Call 585-424-1277 to let them know if you are bringing in a sick or injured animal that you found.


                                                       Finder Resource Packet 

                                                        Submit a Found Pet Report

 

The animals listed below came to us as unidentified, lost pets. 

Try this search below.