Neighborhood Preservation- Neighborhood Service Centers

Daisy Algarin, Director

Daisy Algarin, NSC Director

Coronavirus Response Update:  The City’s Department of Neighborhood and Business Development issued the following customer-service procedures during the COVID-19 outbreak. Learn more>>

A message from the Director

The Neighborhood Service Centers (NSCs) are based on the notion that the best way of responding to neighborhood issues is by teaming residents  with City staff to devise and achieve effective solutions.

This approach brings City government closer to its citizens and their neighborhoods so that quality of life issues can be addressed quickly and effectively.

About the NSCs

 The City of Rochester has been divided into the four (4) geographic quadrants, each with its own Neighborhood Service Center. Each quadrant in the city also has its own Quadrant Team, an interdepartmental team of professionals dedicated to improving the quality of life in their assigned area. These cross-functional teams are intended to directly solve problems, establish community partnerships, and promote strength and growth in city neighborhoods. Teams meet regularly with community representatives to identify and prioritize issues.

 Neighborhood Service Centers are based on the notion that the best way of responding to neighborhood issues is by teaming residents with City staff to devise and achieve effective solutions. This approach brings City government closer to its citizens and their neighborhoods so that quality of life issues can be addressed quickly and effectively. 

Business and Neighborhood Presidents Meetings 

 The NSC Director meets monthly with neighborhood association and business association Presidents to discuss current topics and concerns effecting the Quality of Life in our four NSC Quadrants.

 

 

Nuisance Advisory Board

 The Nuisance Advisory Board (NAB) will oversee the process of reviewing and hearing nuisance cases submitted for review from the City’s Neighborhood Service Centers. Learn More>>

Download the 19-20 Meeting Calendar here

*NEW City of Rochester Business Permit process during local Health Emergency:  

New Business Permit Application Processing

 

Deliver your initialized and completed hard copy application along with a check or money order fee payment  (non-refundable $25.00 application fee, payable to the "Rochester City Treasure")off to the  CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE DROP BOX.  Your Business Permit application will be reviewed for legal use compliance under the Zoning Code and the New York State Building Code.  If your proposed use is in compliance with these codes, your application will be forwarded to your local NSC Office for final review and completion.  For more details consult the new Business Permit process.   

After obtaining New York State Building Code and Rochester Zoning Code approval and paying the non-refundable $25.00 application fee, YOUR local NSC Office will next contact you by phone or email to provide the additionally required documents listed below AND schedule a Good Neighbor Agreement teleconference.  Lastly, your new Business Permit will be mailed to you via the U.S. mail system.

You will need government Photo identification (NYS Driver's / Non-driver's License or United States Passport) of all persons listed on your application is required. FAILURE TO INCLUDE COPIES OF REQUIRED DOCUMENTS WILL DELAY PROCESSING.  For more details consult the new Business Permit process.   

  If your business has a signed and approved Entertainment or Amusement License from the Rochester Police Department NO Business Permit is required.   If any of these licenses are "pending," a Business Permit is REQUIRED before opening your business.

  All Fire Department, building permits, and Code Enforcement building inspections must be completed at your site. before a business permit can be issued.  Allow two weeks for this "extended" process before receiving your new or renewal Business Permit.

Renewal Business Permit  Form Processing

 Business Permit Renewal form and Good Neighbor Agreement form will be mailed to you prior to your Business Permit expiration date.   You must review, update, sign, and return the signed Renewal Application Forms by U.S. Mail or deliver them to CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE DROP BOX. .   Renewal Application forms received  before 30 days before your Business Permit expiration date are FREE.   Renewal Business Permits Certificates will be returned via U.S. Mail.

*NEW City of Rochester Handicapped Permit process during local Health Emergency:  

 

ALL NEW AND RENEWAL PERMITS REQUIRE DELIVERY TO:  CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE DROP BOX: 

NEW Handicapped Permits Process

  1.  You need a signed New York State DMV-664.1 Handicappd Form (SIGNED BY YOUR DOCTOR)   
  2. Please make sure your completed NY State Handicapped Form  is signed by YOUR DOCTOR and YOU, and has your phone number. 
    • Copy of NYS Driver’s License OR NY State ID of Applicant REQUIRED 
    • Alternate Proof of Address is REQUIRED,  if address is different than on the NYS license/ID.    
     
  3. Take a photo/scan/copy of the of the proof address and send it by email to your local neighborhood NSC Office listed below.
  4. Deliver hard copy of NYS Handicapped Form to: CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE DROP BOX c/o NSC Office 
  5. CONFIRM NSC staff's receipt of all required documents!
    • Call or Email local NSC office to report your drop off to NBD/PERMIT OFFICE DROP BOX
     
  6. Delays in processing may occur if you fail to contact NSC staff at time of drop off. 


RENEWAL Handicapped Permits Process

    ALL RENEWAL PERMITS REQUIRE DELIVERY TO: CITY HALL, LINK ENTRANCE, 30 Church St., NBD/PERMIT OFFICE DROP BOX c/o NSC Office

 

  1.   You have to give back/return the old handicapped permit for the handicapped permit RENEWAL process. 
    • Deliver original hard copy handicapped sticker/permit to NBD/PERMIT OFFICE DROP BOX c/o NSC Office
     
  2.   Take a photo of the driver’s license and electronically send/scan it to your local neighborhood NSC Office listed below. 
    • Driver’s License or NY State ID REQUIRED
    •  Proof of CURRENT Address is REQUIRED, if address is different than on the license/ID.
                              
  3. CONFIRM NSC staff's receipt of all required documents
  4. Call or Email local NSC office to report Delivery to NBD/PERMIT OFFICE DROP BOX, c/o NSC Office
  5. Delays in processing may occur if you fail to contact NSC staff at time of drop off. 

Business Locations

Looking for a location for your business? Looking for a specific business type? Use our interactive map to find business locations

 

 Neighborhood Service Centers 

Northwest Neighborhood Service Center
71 Parkway - First Floor
Rochester, NY 14608
(585) 428-7620
northwestoffice@CityofRochester.Gov 

Southwest Neighborhood Service Center
923 Genesee Street
Rochester, NY 14611
(585) 428-7630
southwestoffice@CityofRochester.Gov

Northeast Neighborhood Service Center
500 Norton Street
Rochester, NY 14621
(585) 428-7660
northeasstoffice@CityofRochester.Gov 

Southeast Neighborhood Service Center
320 N Goodman St - Suite 209
Rochester, NY 14607
(585) 428-7640
southeastoffice@CityofRochester.Gov 

Want to find out which quadrant your home or business is in? Enter an address, or click a location on the map, to determine in which neighborhood service center you are located, and to get contact information.