What are my payment options?

When making payments to the City, customers have the following options:

City website

      Use the City's secure, online payment portal to make payments on tax bills, water bills, commercial refuse bills, parking violations, and more.  Fees apply.  More information here>>

Bill-pay through your personal bank

    *For tax, water, or parking payments only*  Use your personal bank's bill-pay function as an alternative to the City's payment portal.  Note: If the instructions below are not followed carefully, your payment may not be processed electronically and could result in significant delays in processing time.  Instructions here>>                                                   

In person

       Visit the cashier window at City Hall.  30 Church Street, Rochester, NY 14614.  Hours of operation are Mon.-Fri. from 9 a.m. - 5 p.m.

Through the mail

       Send your payment to the return address listed on your bill.   If paying by check, make the check payable to City Treasurer and be sure to include property/account information on the memo line.